Responded very quickly to my initial query about an advertised holiday. Then provided more than one option as the advertised date didn't suit our plans. Any queries we had about our trip were answered... See more
Company replied
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Responded very quickly to my initial query about an advertised holiday. Then provided more than one option as the advertised date didn't suit our plans. Any queries we had about our trip were answered... See more
Company replied
Having used Hays Perth before, we knew that they could deal with our holiday. We were not disappointed. Our holiday was complex but Jenna handled our requirements with knowledge, professionalism and p... See more
Company replied
I would definitely recommend a visit to Hays Travel in Perth. As soon as you walk in you are welcomed by lovely smiling staff who are all willing to assist. I have booked all my holidays with them for... See more
Company replied
Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
65 High Street, PH1 5TJ, Perth, United Kingdom
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Absolutely great service. The young lady was excellent. She listened to what we were looking for. And gave us great insight to the resort. And good advice for travelling.

Reply from Hays Travel - Perth
Very pleasant experience
Lots of information and competitive pricing

Reply from Hays Travel - Perth
Hopefully giving us the best deal upon our request, plus taking some of the pressure off by helping out with the paperwork required etc.

Reply from Hays Travel - Perth
Every time we book a holiday it's hassle free. Didn't go in with a solid plan but Jackie certainly helped us out and gave us lots of ideas. And we booked a great holiday. Brilliant staff and always extremely helpful.

Reply from Hays Travel - Perth
The advisor was very through and helpful. She asked all the questions of the operator we wanted and in return answered all the questions we had.

Reply from Hays Travel - Perth
Jackie was very helpful and the information she gave was amazing.

Reply from Hays Travel - Perth
Staff very helpful and friendly looked at deals for me and matched a deal I had been quoted by another company so very pleased x

Reply from Hays Travel - Perth
Very efficient and friendly and helped with question I asked about our holiday

Reply from Hays Travel - Perth
Perth shop, Lilly provided excellent customer service. Very knowledgable and informative

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth
Janet the cruise specialist was so helpful and friendly in store and on the phone and I’m pleased to say we booked a fantastic holiday through her.
The Perth staff are so nice and helpful and the experience was so easy and stress free. Janet’s knowledge on cruise holidays was amazing and she is an asset to Hays travel in Perth.

Reply from Hays Travel - Perth
Great staff ,they give you enough time to ask questions and not rushing

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth
We have not used Hays Travel before, but have used somewhere else for over 15 years. Eva greetede with a big smile and really worked to help me. Even when the system was playing up she remained professional. Eventually Eva managed to get us a price for a holiday, that I knew exactly what I wanted, better than a competitor. Her cheerful demeanour made the hour in the store go quickly. Well done and thanks to the person that helped her out. Will definitely use Hays Travel again.

Reply from Hays Travel - Perth
All the staff are very helpful. Special thanks to Janet for her patience with us. Xx

Reply from Hays Travel - Perth
Went into shop and Janet was my point of contact she was so helpfull
Gave what i wanted with no pressure
Highly recommended

Reply from Hays Travel - Perth
Have dealt with most of the ladies in the Perth shop. They are friendly, helpful and do everything the can to help you get your ideal holiday booked and stress free

Reply from Hays Travel - Perth
Laura was fantastic, she took note of everything I want from my trip and was excited as I was to book a very special trip.

Reply from Hays Travel - Perth
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