Louise was wonderful. She listened carefully, tried different options, and we were delighted with her professionalism. She followed up with tenacity and was thoroughly pleasant as she did so.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From our first encounter with Lynsey until booking completed she was friendly, knowledgeable, understanding & patient. Nothing was a bother to her, kept us updated, got us the best deal & advised u... See more
Company replied
We love going to hayes in omagh staff are great nothing is a.bother to any of them we haf our cruise for next year done in less than 5 mims lynsdey jenny and jack are top class at there work thank y... See more
Melissa and the new guy Keelin were lovely in your Omagh branch. Very friendly, relaxed environment. We never felt rushed and certainly took our time choosing the right place/hotel that suited taking... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Market Street, BT78 1EH, Omagh, United Kingdom
- 02882888507
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
April Getaway
I always book with Hays Travel. The best staff. All of them are so helpful and friendly. Thank you to Jack for sourcing and to Melissa for booking it.
25 January 2026
Reply from Hays Travel - Omagh
Thank you Lorna so much for your excellent feedback.
Melissa was very helpful and had great…
Melissa was very helpful and had great recommendations for the area we were looking to holiday in. The whole experience was professional and friendly from start to finish.
25 January 2026
Reply from Hays Travel - Omagh
Thank you Karen so much for your excellent feedback.
Very friendly
Very friendly, helpful and informative. Gave good advice and looked at various places for me and nothing was too much bother.
18 January 2026
Reply from Hays Travel - Omagh
Thank you Joy so much for your excellent feedback.
Lynsdey gave me loads of holiday…
Lynsdey gave me loads of holiday options to pick from and changed days and flights to suit my needs !!
24 January 2026
Reply from Hays Travel - Omagh
Thank you Michelle so much for your excellent feedback.
Everyone was so Helpful
23 January 2026
Reply from Hays Travel - Omagh
Thank you Declan so much for your excellent feedback.
We had great help from the staff in…very well informed
We had great help from the staff in Hays travel Omagh
15 January 2026
Reply from Hays Travel - Omagh
Thank you for your excellent review :)
Hol 26…
I had studied 5 options for my holidays, give my details to the agent who went through them with me and then was able to go through my needs about each location. And I was given time to speak with my wife and choose, then book, no pressure
19 January 2026
Reply from Hays Travel - Omagh
Thank you William so much for your excellent feedback.
The lady that l booked our holiday for…
The lady that l booked our holiday for us was so lovely and very helpful
18 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
The woman was very knowledgeable as…
The woman was very knowledgeable as well as helpful .
18 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
The girls that helped us to book the…
The girls that helped us to book the right holiday for us were very helpful, knowledgeable and very welcoming. Great service.
Mary and Dermot
16 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
Very good advice listen to what we…
Very good advice listen to what we wanted in a holiday with a smile
18 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
Would always book with hays…
Would always book with hays Omagh..Brilliant service from Melessa..
Would highly recommend
18 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
Excellent service from Jack Gibson
16 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
Sharon was highly efficient
Sharon was highly efficient , very informative, patient ,understanding and friendly.
She made the experience very positive and enjoyable engendering in me and my wife great confidence that we were in competent hands. Sharon is a great ambassador for the Hayes brand.
17 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
Jenni is brilliant will go far and…
Jenni is brilliant will go far and beyond to find the right holiday
16 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
Jack was helpful an got us what wee…
Jack was helpful an got us what wee wanted friendly an kind
15 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
All good experiences using hays
All good experiences using hays. Louise provided plenty of options yesterday. Very friendly on the phone, more than happy to continue using hays.
15 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
Great experience as always
Jack was very pleasant and easy to deal with.
Met all my needs especially physical and did his utmost to facilitate me.
Very happy with my experience
14 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab holiday :)
Jenny helped me with my flights and was…
Jenny helped me with my flights and was so patient with me . Absolutely first class
Thank you so much
Vanessa
9 January 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback, hope you have a fab time :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.