The assistant was extremely helpful and showed us lot of options for our holiday. As we are both pensioners she took the time to listen to our concerns and requests. We booked last year with hayes a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were greeted by a friendly staff member who was very helpful as I was unsure of exactly what type of holiday or where we wanted to go. We found what seems like a wonderful hotel and great value
The staff are so friendly and nothing is too much trouble we were offered the best deal and were given some were useful information.
Our travel agent Jenni was excellent......very knowledgeable, helpful, friendly & patient. We had specific requests as we are travelling with a young family yet she was able to offer a great variety... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Market Street, BT78 1EH, Omagh, United Kingdom
- 02882888507
4.9
Excellent
991 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady that dealt with me was so…
The lady that dealt with me was so friendly very helpfully. Lovely manner about her.
17 July 2026
Melissa from the Omagh branch
Melissa from the Omagh branch. Was so helpful and friendly, and excels at her job!
15 July 2026
Great service and very helpful staff
5 July 2026
The staff are so friendly and nothing…
The staff are so friendly and nothing is too much trouble we were offered the best deal and were given some were useful information.
8 July 2026
We were greeted by a friendly staff…
We were greeted by a friendly staff member who was very helpful as I was unsure of exactly what type of holiday or where we wanted to go. We found what seems like a wonderful hotel and great value
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Omagh
Thank you Rita for your excellent review.
Brilliant experience booking with Hays…
Brilliant experience booking with Hays Louise was great from the omagh branch will book with her again great getting everything for us etc mobility scooter and trying to get us a lower apartment
8 July 2026
Reply from Hays Travel - Omagh
Thank you Claire for your excellent review.
Very helpful supportive Staff member
3 July 2026
Reply from Hays Travel - Omagh
Thank you Carmel for your excellent review.
The assistant was extremely helpful and…
The assistant was extremely helpful and showed us lot of options for our holiday. As we are both pensioners she took the time to listen to our concerns and requests. We booked last year with hayes and was told our apartment was a 15 minute walk to the centre of the holiday resort……. It was in fact one hour fifteen minute walk. A big difference.
Thankfully we got a different girl this time and our experience was totally different.
29 June 2026
Reply from Hays Travel - Omagh
Thank you Mary for your excellent review.
Reply from Hays Travel - Omagh
Thank you Eithne for your excellent review.
Reply from Hays Travel - Omagh
Thank you Karon for your excellent review.
Efficiency friendly staff
21 June 2026
Reply from Hays Travel - Omagh
Thank you Marian for your excellent review.
Excellent Sercice and Hassle-free
I have always found the team at Hays Travel in Omagh to be friendly, professional, and very helpful. We've booked with Jack and Louise previously, and this year's summer holiday to Salou was arranged by Melissa.
Before booking, I enquired with another travel agent about the same holiday, but Hays Travel offered us a better price. They also had all of our details from our previous holiday on file, which made the whole booking process quick, easy, and completely hassle-free.
The excellent customer service, competitive prices, and personal touch are why we continue to book with Hays Travel in Omagh. I would happily recommend them to anyone looking to book their next holiday.
24 June 2026
Reply from Hays Travel - Omagh
Thank you James for your excellent review and your repeat custom.
Excellent service as always which is…
Excellent service as always which is the hallmark of Hays Travel Omagh. Jenny and the rest of her team a joy to deal with.
19 June 2026
Reply from Hays Travel - Omagh
Thank you Tony :)
Great service
Great service, booked my holiday with Hays, staff knew exactly what I wanted and had it sorted quickly and efficiently,
11 June 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback :)
jack booked my cruise he was very good…
jack booked my cruise he was very good listened to what i needed for cruise and was very funny. allin all very good experience.
17 June 2026
Reply from Hays Travel - Omagh
Thank you so much for your excellent feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.