Hays Travel - Oldham Reviews 

979
TrustScore 5 out of 5

4.9

36B Spindles Shopping Centre, George Street, OL1 1HE Oldham, GB


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Rated 5 out of 5 stars

Tom at the Oldham branch was fantastic.sorted out everything for me to make sure my two members of my family will have hopefully no hick-ups all the assisted travel and transfers had been sorted out... See more

Company replied

Rated 5 out of 5 stars

Luke at Oldham branch looked after myself & my fellow traveller again he is such a lovely person. He is polite,patient, everything we as customers want you must count yourselves very lucky to have hi... See more

Company replied

Rated 5 out of 5 stars

Regular visitor to Hays as they are my chosen travel company to book my holidays. Always friendly, always on the ball searching with patience till they find you just what you wanted. Less stress... See more

Company replied

Rated 5 out of 5 stars

As always, Luke your staff @ Oldham branch deliver his expertise once again to find and book us our holiday efficiently. Well done and credit to Luke. Keep it up. Regards Mrs Imelda Miller Retur... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36B Spindles Shopping Centre, George Street, OL1 1HE, Oldham, United Kingdom

  • 0161 6605597

4.9

Excellent

TrustScore 5 out of 5

979 reviews

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4.9

All reviews

(979)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

I will forward her name to anyone I know who is going away as she went that extra mile to help me

I went into your Oldham Branch and a beautiful lady helped me out called Lisa, I’ve never booked a holiday before and I’m going to lanzarote on my own to surprise a family member for her Birthday, she found an amazing hotel that wasn’t to far and ran through all I had to do at Manchester Airport to when I arrive in lanzarote, I will definitely be going back to see her if I go away again.

9 January 2026
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Reply from Hays Travel - Oldham

Thank you Lisa for your 5* review and your lovely comments, I really appreciate you taking the time to write this. Lisa

Rated 5 out of 5 stars

I have continued to book my holidays…Best travel agent by far

I have continued to book my holidays through Hays for many years, all staff are super friendly helpful and knowledgeable. When searching for the right holiday 😀 they never make you feel rushed. Excellent recent experience at Hays in Oldham, Lisa ....the Joy and happiness you gave to me and my friends when booking our holiday was exceptional 👌 Massive thank you to you.

7 January 2026
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Reply from Hays Travel - Oldham

Aw Thank you for your lovely review & comments
I will pass this on to Lisa.

Have a lovely weekend!

Ruby x

Rated 5 out of 5 stars

Awesome

Extremely friendly,helpful and reassuring.
Thank you

3 January 2026
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Reply from Hays Travel - Oldham

Thank you Freda for your 5* review and your lovely comments, I have passed these onto Luke. Lisa

Rated 5 out of 5 stars

Excellent service

Excellent service. Booked 2 holidays for this year up to yet and booked 3 last year all holidays last year were perfect and the management and staff at the Oldham store are amazing I wouldn't book with anyone else :-)

6 January 2026
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Reply from Hays Travel - Oldham

We appreciate you choosing us for your holiday bookings and are so happy to hear about the excellent service you've received. Thank you for your continued loyalty!

Rated 5 out of 5 stars

We knew the resort we wanted to go

We knew the resort we wanted to go. This is our main holiday, so finding the right accommodation is very important. Hayes travel were excellent and found us some options. We chose self catering apartment. Flight times were booked as requested 🙌. Transfers were booked all within the hour. Very very happy with the attention taken to detail.

6 January 2026
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Reply from Hays Travel - Oldham

We're happy to hear that we found the perfect accommodation for your main holiday! It's great we could book the flights and transfers as requested. We appreciate your kind words regarding our attention to detail.

Rated 5 out of 5 stars

Great experience

Great experience, Kelly was superb and assisted in finding and finalising our booking and completing the associated and relevant documents. Thankyou and we’ll done kelly

4 January 2026
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Reply from Hays Travel - Oldham

We're happy to hear that you had a great experience. It was a pleasure assisting you with your booking and paperwork. Thank you for your positive feedback.

Rated 5 out of 5 stars

Hays oldham

Luke was great everything done over the phone and sent to me via email all with 30 minutes.

31 December 2025
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Reply from Hays Travel - Oldham

We're happy to hear that everything was completed quickly and efficiently. Thank you for your positive feedback; we appreciate it a lot!

Rated 5 out of 5 stars

Excellent Service

Lou was so patient & friendly. He went out of his way to help. I was trying to make the booking for 7 people with different needs but he sorted it all out. Also the other staff were all equally helpful. Thank you so much.

30 December 2025
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Reply from Hays Travel - Oldham

We're happy to hear that our team was helpful and patient while accommodating your group's needs. We appreciate your positive feedback and thank you for sharing your experience. - Luke

Rated 5 out of 5 stars

Very competent staff who were very…

Very competent staff who were very thorough in their search for our holiday.
Kelly couldn’t do enough to offer suggestions. She gave me lots of advice. I’m hoping to go in tomorrow to finish the paperwork. And thanks to Luke who dealt with my request to add another passenger to our package?

9 December 2025
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Reply from Hays Travel - Oldham

Thank you Christine for your 5* review and your lovely comments, We really appreciate you taking the time to write this. Luke

Rated 5 out of 5 stars

Booked a Christmas present

Booked a Christmas present

6 December 2025
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Reply from Hays Travel - Oldham

Thank you Elaine for your 5* review, we really appreciate you taking the time to write this. Lisa

Rated 5 out of 5 stars

Caitlin and Luke at the Oldham store…

Caitlin and Luke at the Oldham store were so helpful and went above and beyond with our group booking

24 November 2025
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Reply from Hays Travel - Oldham

Thank you for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke

Rated 5 out of 5 stars

Brill service

Brill service

22 November 2025
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Reply from Hays Travel - Oldham

Thank you for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke

Rated 5 out of 5 stars

Was really happy with the service we…

Was really happy with the service we received. Thank you

28 November 2025
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke

Rated 5 out of 5 stars

The service was brilliant

The service was brilliant. The travel agents are extremely helpful and professional.

16 November 2025
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Reply from Hays Travel - Oldham

Thank you for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke

Rated 5 out of 5 stars

Thank you Kelly!

Kelly had a lot of patience & knowledge finding our special holiday she listened and worked hard to find our perfect cruise!
She kept us updated daily which was very appreciative would certainly recommend Kelly to family & friends

12 November 2025
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Reply from Hays Travel - Oldham

Thank you Jane for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke

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