Hays Travel - Oldham Reviews 

979
TrustScore 5 out of 5

4.9

36B Spindles Shopping Centre, George Street, OL1 1HE Oldham, GB


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Rated 5 out of 5 stars

Tom at the Oldham branch was fantastic.sorted out everything for me to make sure my two members of my family will have hopefully no hick-ups all the assisted travel and transfers had been sorted out... See more

Company replied

Rated 5 out of 5 stars

Luke at Oldham branch looked after myself & my fellow traveller again he is such a lovely person. He is polite,patient, everything we as customers want you must count yourselves very lucky to have hi... See more

Company replied

Rated 5 out of 5 stars

Regular visitor to Hays as they are my chosen travel company to book my holidays. Always friendly, always on the ball searching with patience till they find you just what you wanted. Less stress... See more

Company replied

Rated 5 out of 5 stars

As always, Luke your staff @ Oldham branch deliver his expertise once again to find and book us our holiday efficiently. Well done and credit to Luke. Keep it up. Regards Mrs Imelda Miller Retur... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36B Spindles Shopping Centre, George Street, OL1 1HE, Oldham, United Kingdom

  • 0161 6605597

4.9

Excellent

TrustScore 5 out of 5

979 reviews

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4.9

All reviews

(979)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

It was amazing

It was amazing. After spending weeks looking for a holiday online we decided to go to Hays Travel to see if they could help. Lisa was fantastic. She ticked all the right boxes and we were able to relax while Lisa did all the work. I will certainly be using them again.

24 January 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

We're happy to hear that you had such a positive experience in our branch. It's great to know that we were able to find the perfect holiday for you, and we appreciate your kind words.

Hays Travel

Rated 5 out of 5 stars

Seen my booking went to your shop (…

Seen my booking went to your shop ( Oldham)with lovely staff booked it as we use you for all our holidays thank you 😊 x

12 January 2026
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Reply from Hays Travel - Oldham

We appreciate your continued loyalty and are so happy you find our Oldham staff lovely. Thank you for booking all your holidays with us!

Hays Travel

Rated 5 out of 5 stars

The staff were very helpful to us in…

The staff were very helpful to us in booking our holiday,that's why we book with Hays every year.

20 January 2026
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Reply from Hays Travel - Oldham

Paul,

We appreciate you booking with us annually! We're happy to hear that our staff were very helpful in booking your holiday.

Hays Travel

Rated 5 out of 5 stars

Booking at Hayes Travel

The staff at Hayes travel are always helpful and totally professional and will go the extra mile to help you

18 January 2026
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Reply from Hays Travel - Oldham

Mr Trevor,

We appreciate you taking the time to leave us such a fantastic review. We are so happy to hear that our team is helpful and professional.

Hays Travel

Rated 4 out of 5 stars

Local and friendly service

Local and friendly service

13 January 2026
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Reply from Hays Travel - Oldham

Catherine,

We appreciate you taking the time to share your experience, and we are so pleased that you found our service friendly and local.

Hays Travel

Rated 5 out of 5 stars

Both Luke & Ruby were great

Both Luke & Ruby were great, both very helpful.

17 January 2026
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Reply from Hays Travel - Oldham

We're happy to hear that both were very helpful. We appreciate your positive feedback and thank you for sharing.

Rated 5 out of 5 stars

Absolutely fantastic advice and…

Absolutely fantastic advice and attention to what we asked for.
Will definitely recommend you to my family and friends, thank you so much.

11 January 2026
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Reply from Hays Travel - Oldham

We are so happy to hear that you received fantastic advice and attention. Thank you for recommending us to your family and friends; we appreciate it.

Rated 5 out of 5 stars

All the staff in the shop are very…

All the staff in the shop are very helpful, we got exactly what we went in for,

16 January 2026
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Reply from Hays Travel - Oldham

We are so happy to hear that our staff were helpful and that you found exactly what you needed! Thank you for your kind review.

Rated 5 out of 5 stars

Im always happy when i been to Hayes…

Im always happy when i been to Hayes travel shop they are very helpful

15 January 2026
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Reply from Hays Travel - Oldham

We appreciate you taking the time to leave us such a nice review. We're so happy to hear that our team is always helpful to you.

Rated 5 out of 5 stars

Excellent advice from Kaidee at Hays…

Excellent advice from Kaidee at Hays Travel Oldham. Friendly, patient knowledgeable with super customer orientation. She made us feel that we were her only customers. Well done and thank you.

11 January 2026
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Reply from Hays Travel - Oldham

We're so happy to hear that you received excellent advice and felt valued. Thank you for acknowledging the team's dedication to customer care and for your kind words.

Rated 5 out of 5 stars

The staff are brilliant

The staff are brilliant, friendly and obliging and take away all the stress involved when booking a holiday. All the paper work is done for you. All you have to do is pick it up before you go. I have complete confidence in all the staff.

7 January 2026
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Reply from Hays Travel - Oldham

We are so happy to hear that our team made booking your holiday stress-free. It is great to know you have complete confidence in us, and we appreciate your feedback!

Rated 5 out of 5 stars

fantastic customer service

fantastic customer service
Caitlin offered great engagement and took the time in offering us all options available
Will be returning for future holiday bookings and would highly recommend the service

10 January 2026
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Reply from Hays Travel - Oldham

We appreciate you taking the time to leave us such a complimentary review. We are happy to hear that you received great service and will return for future bookings!

Rated 5 out of 5 stars

Always a fab service

I always book all my holidays through Hayes travel and they are always very helpful, I’ve booked my next winter break with Hayes travel Oldham and they got me the best price and was very helpful, always a happy customer when booking with Hayes Travel

11 January 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

We appreciate your continued loyalty and are so glad we could find you the best price for your winter break. We're delighted you're always happy booking with us!

Rated 5 out of 5 stars

Excellent

Excellent, friendly service.

10 January 2026
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Reply from Hays Travel - Oldham

Thankyou for your kind review :)

Rated 5 out of 5 stars

Had a lovely experience booking two…

Had a lovely experience booking two holidays with Caitlin who met all the needs Id asked nothing was too much and everything turned out perfect

10 January 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thanks for your feedback, I will pass it on to Caitlin.

Rated 5 out of 5 stars

Great service from Luke

Great service from Luke, he answered all my questions and worked late to make sure we got our holiday booked as the prices were increasing. Many thanks Luke

9 January 2026
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Reply from Hays Travel - Oldham

Thank you Rio for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Lisa

Rated 5 out of 5 stars

Smooth and knowledgeable experience…

The booking of the holiday was smooth from start to finish. I picked a destination and dates, & Caitlin had found me the perfect deal with in a matter of minutes.

8 January 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Hi Natalie, thank you for your 5* review and your lovely comments. I will pass these onto Caitlin. Lisa

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