Victoria was an absolute pleasure to deal with from start to finish. She was friendly, welcoming, and incredibly knowledgeable about Disneyland Paris. She took the time to understand our budget and w... See more
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See what reviewers are saying
As always, never have any doubt about Hays, staff are always so helpful and very professional. Cannot praise our Kevin enough, we have a great relationship and never fail to have a sparkling v... See more
Company replied
Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
Company replied
We have been using HAYS Travel for a number of years.we have found Steph and the Girls at Oldbury have always been very helpful in finding the Holidays what we want.Nothing is to much Trouble for them... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2K reviews
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Mexico 2027…
We were looking for a holiday to celebrate a special birthday and visited Hays travel Oldbury. Their agent, Helen was really helpful and patient. After reviewing multiple options and checking out their map locations to ensure we had had the best experience we were able to get a great deal on a seven night AI stay in Cancun, Mexico. We left the store very satisfied.
31 May 2026
Reply from Hays Travel - Oldbury
Hiya. It was my pleasure to help and thank you for such amazing feedback. I really appreciate it and you've really made my day. When we can help you again please let Maria or myself know and we'll be more than happy to assist. Hope you're excited? - Helen x
First class service as always
First class service as always, professional and helpful and always with a smile. Wouldn't go anywhere else
31 May 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for such lovely feedback. I really appreciate it. Please let me know whenever I can help again. Take care - Porsha x
The staff are absolutely brilliant in…
The staff are absolutely brilliant in the Oldbury branch. Nothing is too much of an ask. Kevin especially was brilliant and kept me in the loop with everything. I 100% recommend booking through Hays.
18 May 2026
Reply from Hays Travel - Oldbury
Hiya girls. It was lovely to meet you all and Florence is a darling, isn't she? Our pleasure to help and thank you for your amazing feedback. Really appreciate it and you've really made my day 😍 Whenever I can help again please give me a shout. Take care and speak soon - Kev x
Your staff are so helpful and it makes…
Your staff are so helpful and it makes a big difference being looked after Thankyou
28 May 2026
Reply from Hays Travel - Oldbury
Hiya Many. Lovely to meet you and I'm so glad I could help you. Thank you for your fantastic feedback. I really appreciate it. Please let me know whenever I can help you again. I hope you're excited? - Mike x
Very helpfull and friendly
23 May 2026
Reply from Hays Travel - Oldbury
Thanks, Carrie for your lovely feedback and I'm glad you're happy. Appreciate it. Please let me know whenever I can help again. Hope you're excited? - Kev x
Reply from Hays Travel - Oldbury
Thank you for such lovely feedback. I really appreciate it and I'm glad I could help. When I can help again please give me a shout. Take care - Chantelle x
Reply from Hays Travel - Oldbury
Hiya you two. Great to catch up with you and thank you for booking. Thank you for your great feedback - really appreciate it. Whenever I can help again please give me a shout. I hope you're excited? - Kev x
Family holidays and all types of travel
I have been booking holidays with Hayes travel for a number of years now. I want to highlight Helen Jackson - Customer adviser, as always professional, always has additional information and advice regarding destinations and goes above and beyond to ensure everything is tailored and made available for the booking.
26 May 2026
Reply from Hays Travel - Oldbury
Hiya Angela. It's always great to catch up with you and thank you for booking with me again. Thank you also for your amazing feedback. I really appreciate it and you've really made my day. When I can help again please let me know. Take care and catch up soon - Helen x
Maria was absolutely amazing 👏
Maria was absolutely amazing 👏.
So professional and excellent customer service given.
Will definitely be booking with Maria again thank-you.
24 May 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your amazing feedback. Really appreciate. When I can help again please let me know - Maria x
we were served by chari and she…
we were served by chari and she definitely served 🤏🏽 lovely service from her got us a beautiful holiday for our honeymoon and our first holiday away together was so helpful
25 May 2026
Reply from Hays Travel - Oldbury
Hiya. Thanks for your amazing comments. Loved it, especially 🤏🏽 😊 Whenever I can help you again please don't hesitate to give me a shout. Take care and speak soon - Charli x
Always good at Hays
Always good at Hays. Helped us explore a number of options on our city break and secured the hotel we wanted. We find all the staff helpful and efficient, plus they print out relevant documents for us there and then. All wrapped up with ATOL protection 👍
18 May 2026
Reply from Hays Travel - Oldbury
Thank you for your amazing feedback. I really appreciate it and so glad I could help. Please don't hesitate to let me know when I can help you again. I hope you're looking forward to your break? - Jenny x
Outstanding service from Steph on Saturday even at 1650 . Sorry for the late call but great advice xx
Superb service
24 May 2026
Reply from Hays Travel - Oldbury
Hiya Oliver. Lovely to speak to you again and don't worry about the time. I hope you're enjoying catching up with your sister? Thank you for your amazing feedback - really appreciate it. When I can help again please let me know. Take care - Steph x
Friendly helpful staff
24 May 2026
Reply from Hays Travel - Oldbury
Hiya Gary. Thank you for taking time to leave your lovely review. Really appreciate it. When I can help again please let me know. Take care - Steph x
Very satisfied with customer care
As always ,we were welcomed and looked after and very pleased with the outcome of booking the holiday.
23 May 2026
Reply from Hays Travel - Oldbury
Hiya. It was lovely to meet you when you came in and thank you for booking with me. Thank you for your excellent feedback. Really appreciate it. Whenever I can help again please let me know - Mike x
Brilliant staff
22 May 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your lovely feedback. Really appreciate it. Please let me know when I can help you again. Hope you're having a great day - Charli x
Mike was brilliant
Mike was brilliant, looked at all options, very informative and great to talk too. My nephew has never booked though a travel agent before, always does online, not me , I prefer a human being, but after using Hays Travel would definitely use you again.Thankyou.
21 May 2026
Reply from Hays Travel - Oldbury
Hiya. It was lovely to meet you all and I had fun with you. Thank you for your amazing feedback. I really appreciate it and you've made my day. Please let me know when I can help again. Have a brilliant day - Mike x
Kevin Arnold hays travel oldbury really…
Kevin Arnold hays travel oldbury really good at what he does . Makes it simple when booking a holiday , well done .
20 May 2026
Reply from Hays Travel - Oldbury
Hiya John and Deb. Lovely to see you both and catch up and I'm really glad you enjoyed your last cruise. Thank you for booking with me again and thank you for your amazing feedback. I really appreciate it. Whenever I can help again please give me a shout. Take care and speak soon - Kev x
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your lovely feedback - I really appreciate it. So glad I could help and please don't hesitate to let me know when I can help you again. Take care - Charli x
Very happy with the very helpful Agent…
Very happy with the very helpful Agent Porsche, help us get the booking dates we wanted and the hotel, very pleased and grateful.
18 May 2026
Reply from Hays Travel - Oldbury
Hiya David. Thank you for booking and I'm so glad I could help you. Thank you for your amazing feedback - really appreciate it and you've really made my day 😍 When I can help you again please give me a shout - Porsha x
Porcha was excellent
Porcha was excellent, informative, friendly and efficient.
Gave us the information we require and assisted me in downloading the app.
Really pleasant young lady.
18 May 2026
Reply from Hays Travel - Oldbury
Hiya. It's my pleasure to help you and thank you for your amazing feedback. You've really made my day and I really appreciate it. When I can help again please don't hesitate to let me know. Speak soon - Porsha x
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