Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
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Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... See more
Company replied
I wanted to go on safari but wasn’t quite sure on how to go around booking it. Contacted Hays to get some different options, Megan was amazing and helped me book my dream holiday!! She gave me so many... See more
Company replied
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norwa... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
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Service 5star all the way all was…
Service 5star all the way all was explained through and presented clearly couldn't ask for better.b
30 June 2026
Reply from Hays Travel - Northfield
Thank you so much for these lovely comments, so glad we could help with your holiday.
We are so happy to hear our service was 5-star and everything was clearly explained. We appreciate your kind words!
Kind Regards
Brandon
Reply from Hays Travel - Northfield
Henrietta,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was able to help you find an amazing holiday during your visit. We truly appreciate your kind words.
Kind Regards
Brandon
Excellent qll round
30 June 2026
Reply from Hays Travel - Northfield
Thank you for your lovely response- regard Emma
Reply from Hays Travel - Northfield
Thank you Anthony
We are happy to hear you had a smooth experience while booking your holiday with us. We really appreciate you taking some time to leave us a 5star review as well. We look forward to helping with more holidays in future.
Many thanks
Brandon
Welcoming staff
Welcoming staff, always friendly and supportive. I booked a last minute holiday for 2, after a couple of searches. I was booked on a holiday going to Malaga for 2 nights, staying at a beautiful hotel at a good price. The booking process only took only half an hour. Service with a smile 😊
22 June 2026
Reply from Hays Travel - Northfield
Thank you for this lovely review Carol
Thank you for your fantastic feedback! We are so pleased we could help you find a last-minute holiday to Malaga. We appreciate your kind words about our friendly and supportive staff.
Kind Regards
Brandon
As always
As always, excellent customer service, Paige goes that extra mile to get us the perfect holiday
28 June 2026
Reply from Hays Travel - Northfield
Thank you for your wonderful feedback, Christine! We are so pleased that our team consistently gives a positive experience and are able to help find amazing holidays for you.
Kind Regards
Brandon
Lisa at the northfield branch was very…
Lisa at the northfield branch was very helpful and knowledgeable. Helped us book a family holiday and a city break
28 June 2026
Reply from Hays Travel - Northfield
Damion, we appreciate your 5 star review and kind comments.
We're so pleased our team provided such a helpful experience in choosing your holidays. Thank you for booking with us and leaving a good review.
Kind Regards
Brandon
Emma from hays travel at Northfield…
Emma from hays travel at Northfield Birmingham got our holiday for 2027 all wrapped up. Every detail took care of leaving us stress free.
28 June 2026
Reply from Hays Travel - Northfield
Thank you for leaving a lovely review Pat, we appreciate you taking the time to give such positive comments.
We're so pleased to hear that we could make your holiday planning stress-free and take care of all the details for you.
Kind Regards
Brandon
Thanks to Trenaye sorted quickly and…
Thanks to Trenaye sorted quickly and easy exactly what we wanted
21 June 2026
Reply from Hays Travel - Northfield
Thank you Mr Gibson for your kind words, the feedback is much appreciated and we look forward to serving you again soon.
Kind Regards
Hays Travel Northfield
Helpful & excellent advice givenall the information needed as…
Given all the information needed as fairly new to cruise holidays Everything explained & nothing too much trouble when questions asked.The agent who helped us then engaged another colleague who had further knowledge of how the cruises operated
18 June 2026
Reply from Hays Travel - Northfield
Thank you Mr Rigby, thank you for taking the time to leave such a lovely review, we are very happy you were happy with Suzanne's service and glad she was able to get you booked.
Many Thanks
Hays Travel Northfield
Always find the staff especially…
Always find the staff especially Trenaye friendly and helpful
24 June 2026
Reply from Hays Travel - Northfield
Mrs Oldnall,
We are so pleased to hear this feedback. Thank you for your kind words.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Susan,
Thank you for your kind words.
Kind Regards
Hays Travel Northfield
We were greeted by a delightful lady…
We were greeted by a delightful lady who served us quickly and professionly.I will certainly use Hays again.Thank you.
22 June 2026
Reply from Hays Travel - Northfield
Janet Edwards,
We are so pleased you had a positive experience with us. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Northfield
Effective, pleasant and professional.
The customer service I was provided with was excellent. I was supported to book a flight for the dates I wanted and the staff member helped me to download the flight tickets/boarding passes etc electronically (which I am not familiar with). She did this in a very effective, pleasant and professional manner.
20 June 2026
Reply from Hays Travel - Northfield
James,
We are so pleased to hear about your excellent experience with us! We are glad we could assist you effectively with your flight booking and electronic tickets. Thank you for your kind words.
Kind Regards
Hays Travel
Northfield
Excellent
Excellent, polite, knowledgeable always got time for your needs , booked a few destinations now with them and won't hesitate to use again
21 June 2026
Reply from Hays Travel - Northfield
Thank you Kevin for taking the time to leave us such a lovely review, we much appreciate the feedback and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Reply from Hays Travel - Northfield
David,
We are so glad you had a positive experience. Thank you for your kind words
Kind Regards Emma
Hays Travel
Excellent customer service from Jess
Excellent customer service from Jess. She was very patient and took her time to answer all our queries. She made the whole process straightforward for us and had a smile on her face the whole time.She is a credit to the company!
20 June 2026
Reply from Hays Travel - Northfield
Christine,
Thank you for your wonderful review. We are so pleased to hear our team provided such patient and professional service, making the process straightforward.
Kind Regards Emma
Hotel Leonardo Playa Cyprus Maris
No 1 the spectacular hotel and hotel staff. Closely followed by airport assistance support. Goes without saying that in my opinion Jet2 and thier attention to the needs of their holiday makers needs. Is second to none
1 June 2026
Reply from Hays Travel - Northfield
Colin,
We're so glad to hear you had such a wonderful experience with the hotel, staff, and airport assistance. Thank you for your kind words!
Kind Regards Emma
Reply from Hays Travel - Northfield
Thank you Mrs Sutton for leaving us such a kind review, we much appreciate the feedback and look farward to serving you again soon.
Kind Regards
Harry from Hays Travel Northfield
Great service and lovely staff
Great service and lovely staff. The staff at hays northfield are really helpful, always reply in a timely manner and will do their best to help you tailor make your holiday. We’ve booked 3 holidays with hays northfield and have always been really happy with the service, no job too big or small. The staff are really knowledgable and obviously do plenty of travelling themselves
18 June 2026
Reply from Hays Travel - Northfield
Kirsty,
We are so pleased to hear you've had such consistently positive experiences with us! It's wonderful that our team could help tailor your holidays. Thank you for your kind words.
Kind Regards
Hays Travel
Northfield
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