Had to cancel holiday last November due to an accident. Wanted to book the same holiday to Lanzorote, same time of year. Brandon sorted that out for us, exactly same dates, flight times etc. He... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brandon was amazing ,finding everything that we needed for our holiday eg flights,board,balcony, close to all amenities he gave us 110% Thanks Brendon
Company replied
Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... See more
Company replied
Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic communication and support…
Fantastic communication and support with booking our holiday - thanks Megan for making the whole booking process effortless! 😀
30 April 2026
Reply from Hays Travel - Northfield
Thank you Mrs Walshe for taking the time to leave us a such a positive review we much appreciate it and we are very happy you were happy with Megan's service and was able to get you booked.
Many Thanks
Hays Travel Northfield
megan dealt with our booking
megan dealt with our booking. She was so helpful, polite and explained everything which made us feel comfortable and excited about our 2027 holiday to greece .
1 May 2026
Reply from Hays Travel - Northfield
Thank you Mrs Hill, for taking the time to leave Megan such a lovely positive review we really appreciate the feedback and look forward to serving you again in the future.
Many Thanks
Hays Travel Northfield
Megan was friendly & professional
Megan was friendly, professional and informative, finding and booking 2 great holidays for us
Thank you 🙏
19 April 2026
Reply from Hays Travel - Northfield
Thank you Mrs Pickering for leaving Megan such a kind review we much appreciate the feedback and look forward to serving you again in the future.
Many Thanks Harry from
Hays Travel Northfield
Wonderful service from Paige
Wonderful service from Paige, always greets you with a smile and is so very helpful and professional. Thank you again for looking after us .
25 April 2026
Reply from Hays Travel - Northfield
Thank you Mrs Bagnall for taking the time to leave us a lovely review, we really appreciate it and are very happy you were happy with Paige's service and cant wait to serve you again soon.
Many Thanks Harry from
Hays Travel Northfield
As a customer that wears hearing aids…
As a customer that wears hearing aids the colleague in the store assisted with a phone call as I was having difficulty in hearing what the person was requesting. This made me feel at ease and not anxious and was dealt in a professional and courteous nature.
17 April 2026
Reply from Hays Travel - Northfield
Thank you Mrs Greenaway for taking the time to leave us a review we much appreciate the feedback and we are very glad you were happy with our service and look forward to serving you again in the future.
Many Thanks
Hays Travel Northfield
Reply from Hays Travel - Northfield
Thank you Mrs Mrs Haddock-clarke, for your positive review, we much appreciate it and are very happy you enjoyed our service.
Many Thanks
Hays Travel Northfield
Service1
Service1
The staff were knowledgeable, helpful, and efficient. Thank you!!
love joanna price.
23 April 2026
Reply from Hays Travel - Northfield
Thank you Miss Price for your lovely positive review, we much appreciate it and we will always do our best to give our best service.
Many Thanks
Hays Travel Northfield
They make things so much easier for me…
They make things so much easier for me , very polite and patient absolutely fabulous people
23 April 2026
Reply from Hays Travel - Northfield
Thank you Mrs Parsons, thank you for taking the time to leave us such a lovely review, we are very happy that Paige was able to get you booked and you were happy with her service and our store.
Many Thanks
Hays Travel Northfield
Hays northfield great place to book hols.
As always Lisa booked everything, airplane seats hols the lot.
22 April 2026
Reply from Hays Travel - Northfield
Thank you Mrs Goode for leaving Lisa a very nice review, we much appreciate the feedback and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
The service was very good and fast…
The service was very good and fast thoroughly informative nothing was to much trouble. We all ways book with Hayes travel and will continue to do so. H&Lynn Perry.
22 April 2026
Reply from Hays Travel - Northfield
Thank you Mr Perry for taking the time to leave such a lovely positive review, we much appreciate it and look forward to serving you again in the future.
Many Thanks Harry
Hays Travel in Northfield
Hayes travel worldies
Hayes travel, staff were very helpful, and made you feel very comfortable,everyting was exsplained.
The holiday feeling was exactley how you felt. I would always use Haye's tavel Northfield. Excellent service.
Staff were very surportive,exslaining your every needs.and comforting.
11 April 2026
Reply from Hays Travel - Northfield
Mark,
We're happy to hear that our team made you feel comfortable and well-informed. It's great to know the holiday matched your expectations! Thank you for your kind words regarding our service.
Kind Regards
Hays Travel
Northfield
Reply from Hays Travel - Northfield
Thank you Angela for taking the time to leave us a positive review we much appreciate it and will always do our best to give the best service.
Many Thanks
Hays Travel Northfield
Lovely atmosphere & booking agent
Lovely atmosphere & booking agent. Informative & happy to answer any questions. Honest about the delay of pickup & return times due to a glitch on the booking side. Hays at northfield are always a joy to visit.
18 April 2026
Reply from Hays Travel - Northfield
Thank you Mrs Ward, for your lovely review we will always do our upmost best to give our customers the best service and we really appreciate your feedback and cannot wait to serve you again in the future.
Many Thanks
Harry from Hays Travel in Northfield
Reply from Hays Travel - Northfield
Thank you Mr Fielden for taking the time to leave us a positive review, we much appreciate and look forward to serving you again in the future.
Many Thanks Harry
Hays Travel Northfield
Very helpful staff as always
Very helpful staff as always. Suzanne went above and beyond to find us the perfect holiday. Always welcoming and friendly. We continue to return to Northfield Hays due to these experiences.
17 April 2026
Reply from Hays Travel - Northfield
Thank you Mrs Davies-Griffith, for taking the time to leave such a lovely positive review for Suzanne we much appreciate the feedback and we look forward to serving you again in the future.
Many Thanks
Hays Travel Northfield
Very helpful
15 April 2026
Reply from Hays Travel - Northfield
Hi Anthony
Thank you for your review, we hope you have a lovely time in jersey.
Hays Travel
Northfield
Positive experience
The staff in Northfield were so friendly and helpful. We were really only going to look and compare prices but we were not pressured and felt the staff really cared about us. What a fabulous team.
5 April 2026
Reply from Hays Travel - Northfield
Julie Quigley,
We appreciate you sharing your experience with us. It's great to hear our team made you feel cared for and provided a helpful, pressure-free environment.
Kind Regards
Hays Travel
Northfield
Very helpful with picking holiday also…
Very helpful with picking holiday also had to change dates which they made easy very friendly staff make you feel at Ease and very helpful
12 April 2026
Reply from Hays Travel - Northfield
Ms Wendy Lord,
We're so happy to hear that our staff were helpful when choosing your holiday and made changing your dates easy. We appreciate your kind feedback!
Kind Regards
Hays Travel
Northfield
family holiday in tenerife
My family and I booked family holiday with Emma, she was very nice offered refreshments on more than one occasion ,the booking was process a joy from start to finish and being our first time Emma was friendly ,helpful and professional so made it easy for us to book our holiday . I would recommend Emma at hays travel .we will be using hays travel again.
13 April 2026
Reply from Hays Travel - Northfield
MR BROWN,
We're happy to hear that your family holiday booking was a joy. It's great to know the process was easy, and we appreciate your recommendation. We look forward to assisting you again with future travel plans.
Kind Regards
Hays Travel
Northfield
All very good always good sevice from…
All very good always good sevice from the Northfield shop staff always willing to help Jess was excellent and found us what we wanted
14 April 2026
Reply from Hays Travel - Northfield
Roger,
We appreciate you taking the time to leave us such a fantastic review! We are so glad that our team could provide such great service and find what you wanted.
Kind Regards
Hays Travel Northfield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.