Before we made a booking my wife delt with the young girl on bureau exchange to sort problems logging into her hays card. She sorted everything out with a very pleasing attitude. We then booked a ho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Joanne was extremely helpful and really took the time to understand what we were looking for and searched for the best deal for us, especially flight times, as it was a short break and my daughter nee... See more
Company replied
Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step... See more
Company replied
Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Market Place, NE61 1HG, Morpeth, United Kingdom
- 01670 897461
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All smooth and swift at Hays travel was so smooth and efficient…
Everything was so smooth and efficient I thought it might take ages I think it took less then 20 min the lady Natalie was extremely helpful and found me the best deal.
7 June 2026
Reply from Hays Travel - Morpeth
Thank you for the lovely comments, I just know you will have the best time in Paphos :)
Booking the easy way
Robyn H made booking our holiday a very pleasant experience she was helpful friendly and very informative explaining everything to us would definitely use Hays again
6 June 2026
Reply from Hays Travel - Morpeth
Hi Mary :)
Thanks for the lovely review, I hope you & James have a great time in Santa Ponsa x
Robyn H :)
Reply from Hays Travel - Morpeth
We appreciate your kind words. We are glad we could help. Have a lovely time
Kind Regards
Hays Travel
Canada holiday
Rachael was very helpful and gave us exactly all the information that we needed to know about the process so we could book our dream holiday.
3 June 2026
Reply from Hays Travel - Morpeth
Thank you Brandon, Have the best time away :)
Always the best help. They are interested!!
This company has always most helpful and knowledgeable ,which I find reassuring!
Heidi at Morpeth,Northumberland was confident and really knew what was helpful for my geriatric needs!
Thank you!
Stuart Smith Walton
2 June 2026
Reply from Hays Travel - Morpeth
Thank you so much, i know you will have a great time while you are away :)
The girl that booked ower holiday was…
The girl that booked ower holiday was very polite and took time to explain every thing
2 June 2026
Reply from Hays Travel - Morpeth
Hi Mrs Brown :)
Thank you for your lovely review.
I hope you and your family have a great time away! x - Rachael
Reply from Hays Travel - Morpeth
Hi Mr Griffiths,
Thanks for your lovely review.
I hope you & Mrs Griffiths have a great wedding anniversary :) - Rachael
Lady was lovely in and out within the…
Lady was lovely in and out within the hour as I knew what I wanted
23 May 2026
Reply from Hays Travel - Morpeth
We are so glad we could assist you quickly and efficiently! We appreciate your kind words.
Kind Regards
Hays Travel
As usual
As usual. The staff were polite , informative and very helpful. We will always use Hays travel
30 May 2026
Reply from Hays Travel - Morpeth
We're so pleased to hear our staff were polite, informative, and helpful. Thank you for your continued loyalty!
Kind Regards
Hays Travel
Friendly/helpful staff
I was happy with the manager Lucy calling me back promptly and been extremely helpful
23 May 2026
Reply from Hays Travel - Morpeth
Thank you Louise for your lovely feedback, I hope you have an amazing time on holiday :) - Hays Travel Morpeth
Yet again only the highest praise for…
Yet again only the highest praise for the Hays girls.
Robyn Hughes made sure we got the cruise, hotels, and flight options to provide the ideal holiday.
23 May 2026
Reply from Hays Travel - Morpeth
Hi Gill :)
Thanks for your lovely review & always booking your cruises with me!!
I Hope you & Ron have a great tome xx - Robyn H
Great service from the lady in the shop…
Great service from the lady in the shop at Morpeth.
30 May 2026
Reply from Hays Travel - Morpeth
We are so pleased our team was helpful and you received great service.
Kind Regards
Hays Travel
Reply from Hays Travel - Morpeth
We appreciate your kind words. We're glad you had a positive experience with us. Enjoy your trip. Thanks Team Morpeth x
Robyn the assistant manager was realy…
Robyn the assistant manager was realy helpful with our booking explaining everything to us .A very pheasant girl
17 May 2026
Reply from Hays Travel - Morpeth
Thank you for your kind words. It was a pleasure to book your cruise holiday and i'm sure you will both have a great trip when the time comes :) Thanks again Robyn W.
Robyn was so helpful and patient
Robyn was so helpful and patient, great in helping with every step. Great company.
22 May 2026
Reply from Hays Travel - Morpeth
Hi Emily :)
Thanks for the review!
I hope you both have a lovely time in Prague, I am sure it will be amazing x - Robyn H
Vicky was very patient and helpful…
Vicky was very patient and helpful searching for the right holiday. Checking that she had the best price once I had decided where I wanted to go.
22 May 2026
Reply from Hays Travel - Morpeth
Jan,
We're so glad we could help you find the perfect holiday at the best price. Thank you for your kind words!
Regards Vicky
It was a spur of the moment decision to…
It was a spur of the moment decision to book a holiday on Wednesday. Your colleague was very helpful in finding me a holiday in Crete. She sorted everything out for me, answered all my my questions and made the whole booking go very smoothly. I was very pleased.
21 May 2026
Reply from Hays Travel - Morpeth
Thank You Janina, i hope your friends took the news well :) Have the best time
Joanne
We wanted to book a cruise and were…
We wanted to book a cruise and were uncertain which ship and company to go with.Robyn Hughes was very patient and helpful.She checked a number of cruises, hotels and flight options for us until we got exactly what we wanted. Can't thank her enough!Another great experience with Hays. All of the staff have always been great with us.
20 May 2026
Reply from Hays Travel - Morpeth
We are so pleased to hear that Robyn H. provided such patient and helpful service in finding your perfect cruise. Thank you for your kind words!
Team Morpeth
Brilliant customer service
Brilliant customer service, very informative and helpful. Holiday was booked with no problems. Thank you
20 May 2026
Reply from Hays Travel - Morpeth
Hi Scott :)
Thank you for the review, it means a lot.
I hope you & Mrs Arries have a lovely time in Prague - Robyn H :)
Reply from Hays Travel - Morpeth
Hi John :)
Thank you for your review!
I hope you and all the family have a great time in Greece!
It looks absolutely amazing :D - Robyn H
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.