Hays Travel - Morpeth Reviews 

1,286
TrustScore 5 out of 5

4.9

4 Market Place, NE61 1HG Morpeth, GB


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Rated 5 out of 5 stars

Before we made a booking my wife delt with the young girl on bureau exchange to sort problems logging into her hays card. She sorted everything out with a very pleasing attitude. We then booked a ho... See more

Company replied

Rated 5 out of 5 stars

Joanne was extremely helpful and really took the time to understand what we were looking for and searched for the best deal for us, especially flight times, as it was a short break and my daughter nee... See more

Company replied

Rated 5 out of 5 stars

Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step... See more

Company replied

Rated 5 out of 5 stars

Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Market Place, NE61 1HG, Morpeth, United Kingdom

  • 01670 897461

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,286)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent informative friendly staff enabling easy confident booking

We went in to enquire about a cruise which we had looked at in the brochure and not having cruised before needed information and advice We were not disappointed as your excellent informative friendly staff (we were attended today by Robyn Wendell) was able to advise us taking us through all the details and guiding us when we asked. We hadn’t intended to book that morning however we were confident we had all the appropriate information so did actually book the cruise. The staff at the Morpeth branch of Hays are all excellent and are an asset to the company.

13 February 2026
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Reply from Hays Travel - Morpeth

Hi Lynn :)
We appreciate you taking the time to share your experience. We're so glad to hear that I was able to provide you with the information and guidance you needed for your cruise booking. We hope you have a fantastic time! - Robyn W

Rated 5 out of 5 stars

Excellent service

Excellent service, Joanne was extremely helpful and we came away very happy 😃

Definitely best Travel Agent in Morpeth, by far!

12 February 2026
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Reply from Hays Travel - Morpeth

Hi Jennette :)

Thank you for your lovely review!
I am so happy i was able to help you get Budapest booked.
You both will have a lovely time I am sure ! x - Joanne

Rated 5 out of 5 stars

Another successful booking

Another successful booking. Wonderful staff who go the extra mile.

13 February 2026
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Reply from Hays Travel - Morpeth

Thank you Susan for your lovely review. I'm so pleased we managed to get you both booked up for Fuerteventura and hope you have a lovely time. - Rachael :)

Rated 5 out of 5 stars

Excellent service with Joanne…

Joanne was very helpful in finding a holiday which fitted our requirements.

11 February 2026
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Reply from Hays Travel - Morpeth

We appreciate you sharing your positive experience. I'm so glad I could help you find the perfect holiday. Montenegro looks beautiful. Kind regards, Joanne

Rated 5 out of 5 stars

Another booking with Hays Travel

This is the 3rd holiday we have booked with Joanne.
We wouldn't use any other travel agent. Great service

11 February 2026
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Reply from Hays Travel - Morpeth

Thanks Guys, So looking forward to hearing all about Tenerife and how you loved it when you get back :)

Joanne

Rated 5 out of 5 stars

really pleasant helpful advice

really pleasant helpful advice, options, information and easy booking process, many thanks

9 February 2026
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Reply from Hays Travel - Morpeth

Thank you jeff hope you have the time in Mauritius im sure you will :)

Rated 5 out of 5 stars
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you Derek,
I know you will have a fab time over there and i have taken on board the advice you gave me for when i take my daughter so thank you for that :)
Joanne

Rated 5 out of 5 stars

Great Service

I had seen a holiday on one of your FB pages and went in to store to book . Joanne in the Morpeth branch quickly booked the holiday for me . Great experience from start to finish

1 February 2026
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Reply from Hays Travel - Morpeth

We're happy to hear that booking your holiday was a great experience! We appreciate you choosing us, and we're grateful for your positive feedback Joanne :)

Rated 5 out of 5 stars

…A Wheelchair User & her 86 year old Mother.

The amount of care & attention given to planning a holiday is second to none. Any worries or concerns that you may initially have about the possibility of going away are quickly dispersed. This is helped by a friendly and knowledgeable team who have a combined skill of finding solutions that allow everyone to access a great holiday.
Robyn H in particular took a great deal of time and effort to fine tune many details with our booking, that elsewhere may have possibly created a barrier in stopping us from taking a holiday. With her assistance and skill in tweaking & changing a few variables, we are very much looking forward to our upcoming holiday.
This experience in booking a holiday with Hays has allowed us to increase our confidence without any worries.
A big THANKS to Hays, Morpeth.
A Wheelchair User & her 86 year old Mother.

5 February 2026
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Reply from Hays Travel - Morpeth

Hi Linda :)

Thank you for you're lovely review as always!
It makes me happy knowing that I can help you & Doreen with the bookings of your holidays.

It's always a pleasure, Linda.
Pop in after your holiday and tell me all about it x - Robyn H

Rated 5 out of 5 stars

All staff went above and beyond to…

All staff went above and beyond to ensure we got the holiday we wanted. Especially Robyn the assistant manageress and Natalie too.
Very very happy with service received. We've always booked through Hays and will continue to do so

5 February 2026
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Reply from Hays Travel - Morpeth

Thank you so much for your lovely review. I am so pleased we managed to get you sorted, I hope you both enjoy the Maldives and have a much deserved relaxing break. Robyn W

Rated 5 out of 5 stars

On the ball

Helpful and informative. They always listen to what you require from the start and advise when you are not really sure.

5 February 2026
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Reply from Hays Travel - Morpeth

H

We appreciate you taking the time to leave us such a fantastic review! We are so glad to hear that I could provide helpful and informative advice. Have the best time on your cruise.

Thanks Ella :)

Rated 5 out of 5 stars

When I booked this time it was with…

When I booked this time it was with Joanne. As usual Joanne aimed at finding me the best trip. Nothing is ever to much trouble, always going above and beyond to deliver exceptional service. Thank you Joanne and all the staff at Hays Travel Morpeth for all you do.

7 January 2026
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Reply from Hays Travel - Morpeth

Thank you Sandra, It is always a pleasure to find you what you are looking for and of course i love our little chats while you are in store :)

Have the best time in Budapest

Joanne

Rated 5 out of 5 stars

Always use a brilliant coany

Great service by Natalie,full of knowledge and with
Good advice.helped us to find a suitable holiday,distance of flight was paramount, so we are truly happy.
Brilliant Company,who never fail to come up trumps
For us,
Keep up the Brilliant work.

27 January 2026
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Reply from Hays Travel - Morpeth

Thank you Philip for taking the time to leave this lovely review im sure you will have the best time in Gran canaria :) - Natalie

Rated 5 out of 5 stars

Very friendly team

Very friendly team, the lady that helped us book our holiday was professional, friendly and so helpful! Highly recommend the Morpeth branch, sure we will be back to book our next holiday.

26 January 2026
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Reply from Hays Travel - Morpeth

I appreciate you taking the time to leave us such a wonderful review! So pleased to get this holiday booked and I'm sure you will all love the Zafiro hotel. Look forward to helping you again for any future travel plans! Thanks Vicky

Rated 5 out of 5 stars

I went to our local branch to make…to book a girls weekend away

I went to our local branch to make enquires about a trip and as ever, I was welcomed with a friendly professional attitude. She found me a deal, which was recorded on the system, to ensure after speaking with other members of my party, I could then just pop in and confirm this booking. A couple of days later, I did that and everything was completed and we are extremely satisfied customers. Great friendly service.

31 January 2026
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Reply from Hays Travel - Morpeth

Hi Jill,
Thank you so much for the lovely review :)
I hope you girls have a lovely time in London

Rated 5 out of 5 stars

Robyn as always

Robyn as always, was very welcoming, accommodating and gave us very useful info regarding the holiday we wanted to book….managed to get a good deal ! She’s an asset to your company ..

1 February 2026
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Reply from Hays Travel - Morpeth

Thank you for a lovely review - It was lovely to see you both again. I hope you all have a lovely time and your sister enjoys exploring her 50th country. Robyn W xx

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