We used to book holidays through Thomas Cook and the service was very good But after after Thomas Cook went into liquidation and you very kindly gave jobs to some of the people who worked for... See more
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We wouldn't book with anyone else. The ladies in the Morley branch are so friendly and so knowledgeable of places we have wanted to go. Always a great experience and as we've booked a few times they e... See more
Company replied
I originally saw Ebony to look for a holiday. This was earlier this month for a holiday in November. Due to my requirements I was not sure it was possible. She didn't find anything suitable so I left... See more
Company replied
As always a professional n casual chit chat...and they make sure Ur details with everything is definitely correct etc
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
91 Queen Street, LS27 8EF, Morley, United Kingdom
- 01138275442
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Top Class Customer service Hays Travel
Customer service representative Courtney was very helpful throughout advising and checking my booking after originally formulating a plan for my holiday / trip.
Even with minor amendments and adjustments, the customer experience has been very beneficial and communication has been very clear throughout with the best advice given including dates to avoid peak times.
All details and advisement has been done very well including making sure was on the correct website for my travel visa and getting the holiday experience booked.
Highly Recommended

Reply from Hays Travel - Morley

Reply from Hays Travel - Morley
We visited the Morley branch and were…
We visited the Morley branch and were so impressed with the knowledge Louisa had over the area where we were looking to book,she was such a lovely helpful lady we booked that day.

Reply from Hays Travel - Morley
My go to place for all my trips nothing…
My go to place for all my trips nothing is too much trouble for all of the team

Reply from Hays Travel - Morley
great customer service
The young lady, Courtney from Hays Travel Morley was fab in helping us find what we wanted at a great price!

Reply from Hays Travel - Morley
Kirsty was absolutely fantastic
Kirsty was absolutely fantastic! So helpful couldn’t have asked for a better person to help me book my holiday

Reply from Hays Travel - Morley
I had a great experience while booking…
I had a great experience while booking our first family holiday. The travel assistant was extremely attentive and helpful throughout the booking. Great in advising us with location and the travel options. Gave us total confidence in Hays Travel.

Reply from Hays Travel - Morley
Kirsty was efficient and so helpful was…
Kirsty was efficient and so helpful was a pleasure to speke to her

Reply from Hays Travel - Morley
Made to feel very welcome.
Made to feel very welcome.
Booking Vegas and concert while there, Kirsty was very informative about the process, location, venue and hotel.
Great all round experience and left with further holiday ideas and plans, we’ll be back!

Reply from Hays Travel - Morley
Very professional explaining all…
Very professional explaining all options looked for the best deal

Reply from Hays Travel - Morley
Very happy with Hay's Travel Morley
Service was great. Kirsty was great. She found a good bargain. I was very happy with Hay's Travel Morley. I would recommend Hay's Travel and I will use the Travel Agent again

Reply from Hays Travel - Morley
Well satisfied
The holiday assistant was very helpful made sure everything was what we wanted and gave us the best deals that was available a very nice lady

Reply from Hays Travel - Morley
Very pleasant girl who explained all…
Very pleasant girl who explained all aspects of our holiday.
Lovely attitude

Reply from Hays Travel - Morley

Reply from Hays Travel - Morley
The staff at the Morley branch are so…
The staff at the Morley branch are so helpful when booking your holiday

Reply from Hays Travel - Morley
The help and assistance and dedication…
The help and assistance and dedication from your team

Reply from Hays Travel - Morley
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