I made my booking through Hays travel because I knew from previous bookings with them that all would be well. From my initial telephone call requesting information right through to my booking, I had... See more
Company replied
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I made my booking through Hays travel because I knew from previous bookings with them that all would be well. From my initial telephone call requesting information right through to my booking, I had... See more
Company replied
Becca Baldwin was so helpful. We told her what we wanted, when we wanted to go and our budget and she came back promptly with several options. As inexperienced cruisers, she answered all our questi... See more
Company replied
My husband and I fancied a city break, we wanted Vienna, but couldn’t book due to our preferred dates not being available. Becky went through other locations to see what was on offer they may be of... See more
Company replied
Becca was amazing, she found us some great options for our family holiday. When we decided, Becca sailed through the booking, making us feel very much at ease that everything had been done correctl... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
27 Euston Road, LA4 5DF, Morecambe, United Kingdom
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We dealt with an agent at Hays in Morecambe called Chloe. All we can say is how professional and welcoming she was. Nothing was too much trouble for her and she secured our trip to Prague and dealt with all the tech on our phones for us (we do not have the skills to do it!!).
She was brilliant in all aspects. Thank you, Chloe.

Reply from Hays Travel - Morecambe
Pleasant, polite and very helpful staff who were very informative on various holidays that we looked at. Excellent 👌

Reply from Hays Travel - Morecambe
I have used hays before for my holiday and always had a great experience. Agents are always very helpful and I would recommend others to use them.

Reply from Hays Travel - Morecambe
Karen was very helpful and dealt with all our needs in a cheerful and professional manner. At the morcambe branch.

Reply from Hays Travel - Morecambe
Staff very helpful very friendly and make you feel very comfortable

Reply from Hays Travel - Morecambe
Very friendly staff nothing too much trouble thank you team

Reply from Hays Travel - Morecambe
Very knowledgeable staff a good experience and a great place for to book a holiday and travel money

Reply from Hays Travel - Morecambe
Everything went well but on reading out the information before printing my paperwork for insurance my date of birth wrong by 20 days so the girl put it right ( I was registered earlier this year as I went on a p&o cruise in March Thank you RB

Reply from Hays Travel - Morecambe

Reply from Hays Travel - Morecambe
Great service. Chloe was brilliant in booking our cruise for us. Thank you

Reply from Hays Travel - Morecambe
Everyone is really friendly and helped us to find the perfect cruise for us and at a good price

Reply from Hays Travel - Morecambe
Happy smiley and very knowledgeable. Would not book anywhere else

Reply from Hays Travel - Morecambe

Reply from Hays Travel - Morecambe
Becca the travel agent was fantastic. She clearly explained the price flights etc. We have a nervous passenger on our booking and Becca just reassured her of the process and prices. Very good customer service.

Reply from Hays Travel - Morecambe
Visited the Morecambe store Monday 6th October to book holiday again at Sunbeach resort complex Rhodes. Received excellent customer service from the same young lady when we booked last time.

Reply from Hays Travel - Morecambe
When entering the shop you are always greeted with a smile and my holiday was booked in good time no messing about

Reply from Hays Travel - Morecambe
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