We were made to feel very welcome by ‘Rosie’ who quickly was able to offer quite a few holidays for where we wanted to go. She was very knowledgeable and was able to show answers to our questions on... See more
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Made welcome as soon as we entered the shop. Michelle was really helpful going through the cruise lines that were appropriate, and finding the answers to our numerous questions. The booking process wa... See more
Company replied
Outstanding, Our holiday enquiry wasn’t straight forward, we knew it would take some time to put together with what we would like, we were wrong, Katie got immediately on to it, we had a reply back... See more
Company replied
Great customer service at Hays Travel. Thomas was very helpful and knowledgeable. He found the perfect holiday to match what we were looking for. Thank you
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 18 Four Seasons Centre, NG18 1SU, Mansfield, United Kingdom
- 01623333964
5.0
Excellent
2K reviews
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Tom our wonderful kind and friendly…
Tom our wonderful kind and friendly travel agent booked us in for our next holiday with ease
10 April 2026
Reply from Hays Travel - Mansfield
Thankyou so much for your lovely comments and once again booking with me, I know you'll have an amazing time - Tom :)
New booking
The shop was clean and tidy. Was greeted very warmly. Michelle listened to what I wanted and went both above and beyond to get the best price possible. Nothing was too much trouble for her. Even after I had keft the shop without booking she still worked on it and managed to find a better price, rang me and I went back to the shop and booked it.
8 April 2026
Reply from Hays Travel - Mansfield
GLENICE MESSENGER,
We appreciate you taking the time to share your experience. We are so happy to hear that you felt welcomed and that our team member went the extra mile to find the best price for you.
Kind regards
Hays Travel Mansfield
Excellent service as always
Excellent service as always, we wouldn’t use any other travel company. Thank you Anna.
5 April 2026
Reply from Hays Travel - Mansfield
Thank you Joyce for your lovely words and booking with us again! Always a pleasure to book your holidays.
Anna :)
Hays are very friendly staff they spend…
Hays are very friendly staff they spend time helping you look for the right holiday that suit you I've just lost my partner in January and hays found the right hotel for me as I am going on my own in lanzarotte i will always book with hays so friendly and helpful nothing is to much trouble for them. Thanks to all the staff
12 March 2026
Reply from Hays Travel - Mansfield
We appreciate you sharing your experience. We're so glad we could assist you in finding the right holiday during this time, and that our team's dedication made a difference. We look forward to helping you with future bookings.
Kind regards
Hays Travel
The Lady who Dealt with us was Lovely…
The Lady who Dealt with us was Lovely and very Thorough and explained everything in Detail
1 April 2026
Reply from Hays Travel - Mansfield
Thank you for your really kind review Mr & Mrs Wallace, I hope you have a lovely holiday :) Thank you - Rosie x
Booking a short stay holiday
Knowledgeable friendly staff..Helpfull nothing to much trouble.
30 March 2026
Reply from Hays Travel - Mansfield
Thank you for your lovely words and booking with us. You will have a great time!
Many thanks Katie :)
Hays Travel Mansfield
Tom was very helpful and sorted our…
Tom was very helpful and sorted our travel insurance in no time
28 March 2026
Reply from Hays Travel - Mansfield
Thankyou for your lovely comments and booking your insurance with us - Hays Travel Mansfield Tom :)
We were served by Brontë,she was so…
We were served by Brontë,she was so helpful and very patient. It took a while but we eventually got a hotel that met our needs. We’re now looking forward to a long awaited holiday.
27 March 2026
Reply from Hays Travel - Mansfield
Thank you for your lovely review, it was a pleasure. I am glad to hear that you are looking forward to your holiday I know you will have a great time! - Bronte :)
Good honest customer service
Staff are always knowledgeable and honest and will always try and get you the best deal possible
25 March 2026
Reply from Hays Travel - Mansfield
Damien,
We appreciate your kind words! We are so happy to hear that our team provides knowledgeable and honest service while finding the best deals for you.
Always book with Hays and Always with…
Always book with Hays and Always with Anna Hannah at Mansfield branch, there is nothing she doesn't know. Perfect.
22 March 2026
Reply from Hays Travel - Mansfield
Thankyou so much for your lovely comments and booking with us again -
Hays travel Mansfield - Anna
Another cruise booked through Hays…
Another cruise booked through Hays travel. The staff are so knowledgeable and friendly. They are happy to share their holiday experiences to help you make the right choice of holiday. They are always ready to help. Thank you
22 March 2026
Reply from Hays Travel - Mansfield
Thankyou for your kind words and booking with us again.
Many Thanks Nat :)
Great service and easy booking
Emailed for a quote on a river cruise. Quick reply. Rang up to discuss a couple things and changed an option. Booked on the phone. We do sometimes call in but this time the remote option worked better for us.
All the way through excellent, friendly service and a good price.
20 March 2026
Reply from Hays Travel - Mansfield
Thank you for your lovely review, it was a pleasure booking you :) Anna
Very helpful
Very helpful, did not rush you. compared holiday's with jet 2 and tui for us.Booked with you a few time's now and will go back again.
19 March 2026
Reply from Hays Travel - Mansfield
Mary Cox,
We appreciate your continued trust in us for booking your holidays! We're happy to hear that you found our assistance helpful and not rushed.
Mansfield, Hays Travel
Ruby was amazing so helpful polite and…
Ruby was amazing so helpful polite and always had a smile, answered questions we had and a overall amazing experience booking with Hays travel
18 March 2026
Reply from Hays Travel - Mansfield
We appreciate you taking the time to share your booking experience. We're so happy to hear that and booking with us
Hays Travel Mansfield - Ruby
Staff are very efficient and…
Staff are very efficient and knowledgeable about everything we asked . Our needs were met with ease .
15 March 2026
Reply from Hays Travel - Mansfield
Thankyou for your lovely comments and booking with us -
Anna - Hays Travel Mansfield
Bethany like all the staff at Mansfield…
Bethany like all the staff at Mansfield Hays are super efficient warm and friendly
15 March 2026
Reply from Hays Travel - Mansfield
Valerie,
We are so happy to hear that you found our team efficient, warm, and friendly. Thank you for your lovely review; it means a lot to us.
Mansfield, Hays Travel
Reply from Hays Travel - Mansfield
Thank you for your kind comments Claire, wishing you a wonderful holiday
Anna :)
Great service
Great service, enquiring, booking and making payment all done from my sofa at home. Always helpful.
13 March 2026
Reply from Hays Travel - Mansfield
Linda,
We're happy to hear that you found our service helpful and convenient. Thank you for sharing your positive experience with us!
Mansfield, Hays Travel
Very efficient and informative on…
Very efficient and informative on information we needed.
6 March 2026
Reply from Hays Travel - Mansfield
Thank you for your kind comments & booking with me again
Anna :)
Pleasant, efficient service.
I was greeted the moment I walked through the door and my query/booking was handled quickly and efficiently. Having spent a long and unsuccessful time trying to sort out a trip online it was refreshing to have our exact needs sorted out and booked unless that an hour.
12 March 2026
Reply from Hays Travel - Mansfield
Andrew Spybey,
We appreciate you sharing your experience. We're happy to hear that you were greeted promptly and your booking was handled so efficiently. It's great to know we could sort out your travel needs quickly!
Mansfield, Hays Travel
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