Made welcome as soon as we entered the shop. Michelle was really helpful going through the cruise lines that were appropriate, and finding the answers to our numerous questions. The booking process wa... See more
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See what reviewers are saying
Great customer service at Hays Travel. Thomas was very helpful and knowledgeable. He found the perfect holiday to match what we were looking for. Thank you
Company replied
Outstanding, Our holiday enquiry wasn’t straight forward, we knew it would take some time to put together with what we would like, we were wrong, Katie got immediately on to it, we had a reply back... See more
Company replied
My local Hays travel has very friendly, knowledgeable staff who take the time to listen and provide the exact service that you want/expect. I still prefer to book face to face and I can always pop int... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 18 Four Seasons Centre, NG18 1SU, Mansfield, United Kingdom
- 01623333964
5.0
Excellent
2K reviews
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Reply from Hays Travel - Mansfield
Mrs Janet Dunstan,
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague at Mansfield provided you with such professional service.
Kind Regards
Hays Travel
Excellent Customer Service
Michelle went over and above in assisting us with our Lapland Trip for December 2027 nothing was too much trouble and she had helpful suggestions and ideas - great customer service thank you.
23 July 2026
Reply from Hays Travel - Mansfield
Jane,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague went above and beyond to assist you with your trip and provided helpful suggestions. We appreciate your kind words about the great customer service.
Kind Regards
Hays Travel
As always Anna was so efficient in all…
As always Anna was so efficient in all that she did to book our next two holidays she was so welcoming and friendly 2
16 July 2026
Reply from Hays Travel - Mansfield
Jeanette Nowell,
Thank you for your lovely review! We are so pleased to hear that our team member was efficient, welcoming, and friendly in helping you book your holidays. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Mansfield
Thank you for booking with us. It was apleasure to be able to help. Katie :-)
Excellent service no pressure Bethany…
Excellent service no pressure Bethany could not do enough to help me
23 July 2026
Reply from Hays Travel - Mansfield
Hello, Mr Marriott
Thank you for your lovely review. It was a pleasure booking your trip of a lifetime!
I look forward to hearing all about it
- Bethany :)
Reply from Hays Travel - Mansfield
Malc Scholey,
Thank you so much for your wonderful feedback! We are delighted to hear that you always receive such a personal touch from our team.
Kind Regards
Hays Travel
Always first class,would'nt go any…
Always first class,would'nt go any where else to book our holidays .
14 July 2026
Reply from Hays Travel - Mansfield
We are so pleased to hear that you always receive first-class service and wouldn't go anywhere else for your holidays! Thank you for your wonderful feedback.
Kind Regards - Michelle
Hays Travel Mansfield
Reply from Hays Travel - Mansfield
Mr Tetley,,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was patient and attentive to your needs. We appreciate your kind words.
Kind Regards
Hays Travel Mansfield
Tom :)
Very friendly
Very friendly, helpful and knowledgeable staff, they did everything for me so it took the stress out of booking my holiday. I will definitely be using them again.
19 July 2026
Reply from Hays Travel - Mansfield
Simon Kiwacz,
Thank you so much for your wonderful feedback! We are delighted to hear that our friendly, helpful, and knowledgeable staff made your holiday booking stress-free. We look forward to assisting you again in the future!
Kind Regards
Hays Travel Mansfield - Anna
As always Michelle was very helpful and…
As always Michelle was very helpful and nothing was to much trouble,thank you Bobs
19 July 2026
Reply from Hays Travel - Mansfield
The Bobs made me chuckle. Thank you so much for booking with us again. It is always great to have a chat with you and Peter. Michelle Aka Bobs :-)
Anna knows exactly what we want out of…
Anna knows exactly what we want out of a holiday. Remembers who we are which has a personal touch. She’s an asset to your company. Thank you Anna
16 July 2026
Reply from Hays Travel - Mansfield
It was my pleasure to be able to help. Thank you for booking with us again. Anna :)
Always good service the staff are all…
Always good service the staff are all helpful specially Anna she always looks after us and sorts everything out for us .
9 July 2026
Reply from Hays Travel - Mansfield
It is always great to see you both. Thank you for booking with us again. Anna x
Friendly service from Michelle
Friendly service from Michelle, who knew what we wanted and was able to process our cruise booking quickly and efficiently.
9 July 2026
Reply from Hays Travel - Mansfield
Thank you for your kind words Christopher. I know you and Carol will have a fabulous time on your cruise. Thank you so much for booking with us. Michelle :-)
All ways very helpfull and
All ways very helpfull and
Very friendly would not go any where but mansfield
15 July 2026
Reply from Hays Travel - Mansfield
it is always great to see both you and David. Thank you both so much for booking with us again. Michelle :-)
Cala Mallor again.
Attention to detail. Friendliness of staff, Rosie. Although not on the hotel itinerary she is following up on a request. Always use this Hays shop due to the staff here.
13 July 2026
Reply from Hays Travel - Mansfield
Thank you for your lovely review, William. It was a pleasure to book your next trip to celebrate a special birthday :) Rosie x
Natalie was very patient and attentive…
Natalie was very patient and attentive during the process of finding the most suitable holiday for me and my family.
6 July 2026
Reply from Hays Travel - Mansfield
Gemma,
Thank you for your wonderful feedback! We are so pleased to hear that our team was patient and attentive in helping you find the perfect holiday for your family.
Kind Regards
Hays Travel Mansfield
Excellent as usual
Excellent as usual, actually booked this while attending the Hays Worldwide Holiday Show, excellent show and very informative
13 July 2026
Reply from Hays Travel - Mansfield
Thank you for your lovely review Mr Thomas and for attending our Worldwide Show :) It was a pleasure to help you find your next holiday. Anna x
Very helpful polite and friendly
12 July 2026
Reply from Hays Travel - Mansfield
It was great to see both you and Sue. Thank you so much for booking with us again. Michelle :-)
Anna Hannah excellent as usual
Anna Hannah excellent as usual, knows just what to look for
11 July 2026
Reply from Hays Travel - Mansfield
Hi Mark,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was excellent and knew just what to look for. We appreciate your kind words.
Kind Regards
Hays Travel Mansfield
Tom (Mansfield branch) was thorough and…
Tom (Mansfield branch) was thorough and really helpful. He not only helped me in store, but he also emailed other holiday options and made it possible for me to book over the phone when I couldn't make it in to the store.
2 July 2026
Reply from Hays Travel - Mansfield
Thankyou so much for your lovely comments and booking with me again Joanne
Tom
Hays Travel Mansfield
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