If we could give more than 5 * we would! We saw Rachel this time but everyone in the Lowestoft shop is always helpful, friendly and professional. Rachel went above and beyond, looking for that spec... See more
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See what reviewers are saying
Thank you Rachel for booking our dream trip to tour South America. Another team effort from all the gang at Hays Travel Lowestoft! Excellent customer service skills as always, see you again soon!
Company replied
We knew roughly what we was looking for and Lauren at Lowestoft listened to our wants and came up with our perfect holiday. The booking process was nice and easy although should have contactless payme... See more
Company replied
Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1K reviews
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Very friendly and helpful first class…
Very friendly and helpful first class service go out of there way to make it very welcoming and easy to book your holidays
27 March 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. Always a pleasure booking your holidays.
Reply from Hays Travel - Lowestoft
Thank you so much for taking the time to give us your feedback, so lovely to hear you had such great service.
Very UNETHICAL CO..STUBBORN
DISGUSTED. OTHER COMPANIES OFFER £200 to £300 cheaper on SAME BREAKS!!
TUI are notoriously abnoxinious to REFUND on the hoilday plan they had on Offer, that was not as per the of the offer, the disgusting food ..the quality of hotel, cleanliness etc etc
They are very STUBBORN & DO NOT HAVE ANY EMPATHY for the traveller
Who had a bad experience.
VERY UNEHTICAL TRAVEL COMPANY !!
Would NEVER BOOK WITH THEM AGAIN !
24 January 2026
Reply from Hays Travel - Lowestoft
Thankyou for your comments about your previous holiday where you had many issues at the hotel. As you are aware we handled your complaint with TUI in May last year. This platform is for our store service about the future holiday you have booked with us recently.
Portugal holiday
Lauren was very helpful. She organised everything for us and allowed us to change our minds about the hotel. Nice experience.
20 March 2026
Reply from Hays Travel - Lowestoft
Thank you so much for taking the time to give us such lovely feedback. Glad to hear you had a nice experience in store. Hope to see you soon
Lots of hard work done to make our decision easy
We went into the shop wanting a beach holiday in a hotel with many restaurant options but unsure exactly where we wanted to go.
Flights were not available for a couple of weeks so Paula did lots of work in that time and emailed us with many options
When we returned with an appointment we were able to make a decision and Paula was able to give us a price better than available on line
16 March 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. It was a pleasure helping you find the perfect holiday and at a great price! I am sure you will have an amazing time and it will be worth the wait, Kind Regards Paula
great service from paula at hays travel…
great service from paula at hays travel at lowestoft she helped me get travel insurance and travel money was a great service a credit to hays travel .thank you will be back very soon .
13 March 2026
Reply from Hays Travel - Lowestoft
Thankyou so much :-) really appreciate your lovely comments
Reply from Hays Travel - Lowestoft
So pleased I could help you :-)
We spoke with Rachel at Lowestoft Hays
We spoke with Rachel at Lowestoft Hays, she was very profession and friendly.
Rachel helped us book a lovely holiday - we really appreciated the face to face experience of booking.
11 March 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, I really appreciate your lovely comments. So pleased I could help you :-)
Reply from Hays Travel - Lowestoft
Thankyou so much for your kind review, pleased I could help you :-)
Elysia was very good and successfully…
Elysia was very good and successfully completed all the requirements for are holiday.
8 March 2026
Reply from Hays Travel - Lowestoft
Thanks so much :-) really appreciate it
Very helpful member of staff
Very helpful member of staff
Listened to our requirements and nothing was too much trouble
8 March 2026
Reply from Hays Travel - Lowestoft
Really appreciate your lovely comments :-)
Very helpful from the start
Very helpful from the start, prompt responses made the booking easy with several different options, made to feel at ease with booking.
1 March 2026
Reply from Hays Travel - Lowestoft
Thanks so much for your kind review, so pleased I could help :-)
Very helpful and friendly staff
Very helpful and friendly staff, nothing is to much trouble and put you at ease if you are unsure of anything
1 March 2026
Reply from Hays Travel - Lowestoft
So pleased I could help with your booking :-) Thankyou for the lovely feedback
Friendly knowledgeable staff
28 February 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, so pleased we could help book your lovely cruise :-)
Hays Travel Lowestoft are the best!
Lauren was very friendly and patient, nothing was too much trouble. We always use Hays Travel Lowestoft as all the staff are so friendly and you always get a great welcome.
6 March 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely review :-) so pleased I could find a great holiday to look forward to
Member of staff very helpful
Member of staff very helpful, professional, and patient, going to extremes to find a suitable choice for us.
6 March 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review - We hope you have a lovely time
Very helpful as there were 4 of us…
Very helpful as there were 4 of us booking together. Took great care in giving advice for the best options for us all
24 February 2026
Reply from Hays Travel - Lowestoft
Thank you so much for your great feedback, we look forward to seeing you again in the future.
Excellent service
We had very good service. Staff very informative. We came out with a lovely cruise booked. The two staff members made us all feel very comfortable. Thank you.
24 February 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, really appreciate your lovely feedback :-)
We regularly book with Hayes and the…
We regularly book with Hayes and the service received from Paula was yet again excellent.
Thank you.
😊
3 March 2026
Reply from Hays Travel - Lowestoft
Thanks so much, so pleased I could get you all booked :-)
Pleasure to deal with Michelle
very easy to talk to, very informative and knowledgeable about all aspects of holiday, generally a pleasure to deal with.
28 February 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely comments about me, so pleased I could help you :-)
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