If we could give more than 5 * we would! We saw Rachel this time but everyone in the Lowestoft shop is always helpful, friendly and professional. Rachel went above and beyond, looking for that spec... See more
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See what reviewers are saying
Thank you Rachel for booking our dream trip to tour South America. Another team effort from all the gang at Hays Travel Lowestoft! Excellent customer service skills as always, see you again soon!
Company replied
We knew roughly what we was looking for and Lauren at Lowestoft listened to our wants and came up with our perfect holiday. The booking process was nice and easy although should have contactless payme... See more
Company replied
Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1K reviews
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Reply from Hays Travel - Lowestoft
Thank you for yet another great booking :-)
Staff very helpful and friendly
Staff very helpful and friendly, they go the extra mile to help, Great service
26 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so happy I could help :)
Highly recommended
Friendly assistant. Efficient service and willingness to go beyond our basic requirements.
20 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so glad we could help :)
Lauren is always a pleasure to deal…
Lauren is always a pleasure to deal with and always finds us great deals, she is polite and professional:-)
20 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, I'm so glad I could help you! :)
We booked a SAGA ocean cruise with…
We booked a SAGA ocean cruise with Paula in your Lowestoft branch. She was very professional and friendly explaining each step as she went along. I would definitely recommend using Paula and Hays Travel to my friends and family. We would have no hesitation in using your services again.
16 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, so glad I could help you get your cruise booked! :)
Very helpful friendly staff
Very helpful friendly staff, nice atmosphere, which makes booking a holiday stress free and pleasant.
9 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :)
First Class experience with Hays Travel
Hays rep was very polite and able to deal with my inquiry in a professional manner and was able give me the holiday I was looking for , both my wife and I are delighted and will certainly get in touch with her when the next holiday comes round
14 April 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to give us such lovely feedback, and for thinking of us to help with your holiday. We look forward to seeing you in store again soon
They stuff at hays travel Lowestoft are…
They stuff at hays travel Lowestoft are always helpful and happy to help makeing Shure they get your holiday perfect to how you want giving you the most wonderful memories and experiences. Can not fault them at all
11 April 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, such a lovely review :-) Happy to help you arrange an amazing trip :-)
Excellent service and great service…
Excellent service and great service from Lauren. All sorted quickly and professionally with a smile!
3 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, so glad I could help! :)
Above and Beyond
My wife and I always choose Hayes Lowestoft to help us book our holidays. The team are knowledgeable about all destinations and always offer the best advice.
On this occasion they even stayed after closing to finalise our holiday. Thank you!
5 April 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your wonderful comments, so pleased we could help you book something fabulous to look forward to :-)
Reply from Hays Travel - Lowestoft
Thank you for your review, glad I could help :)
We visited Claire at the Lowestoft…
We visited Claire at the Lowestoft branch and she was amazing. We were with her for about 1.5hrs deciding which hotel, flights etc to book and we finally booked a holiday. We will be back!!
7 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :-) We are so happy we could find that perfect package.
Excellent service making it a happy…
Excellent service making it a happy experience booking a holiday Paula is always excellent
31 March 2026
Reply from Hays Travel - Lowestoft
Thank you so much for your lovely feedback.
Lovely helpful staff
Lauren was really helpful and well informed. She was able to answer all our questions and put us at ease. The booking was really easy to do.
3 April 2026
Reply from Hays Travel - Lowestoft
Thankyou for your lovely comments about me :-) So pleased I could help
Friendly helpful and proffesional
3 April 2026
Reply from Hays Travel - Lowestoft
Really appreciate your lovely comments :-)
Reply from Hays Travel - Lowestoft
thankyou so much, so pleased I could help you :-)
Lowestoft Staff Amazing
All staff who i have interacted with at Lowestoft have been amazing, very attentive and knowledgeable. Great Service ensuring i had everything needed for a great holiday!
29 March 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for continued support, I really appreciate your lovely comments :-)
Staff are very friendly and helpful and…
Staff are very friendly and helpful and listen to me
27 March 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to leave your lovely feedback. Wishing you both a great holiday.
Reply from Hays Travel - Lowestoft
Thank you for your review - We hope you have a lovely time
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. Glad we could help :)
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