Demi answered the questions asked when unsure looked on line and colleagues. Explained that were not up on internet put us at ease, discussed what we wanted and needed due my Wife having mobility issu... See more
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We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
Company replied
We haven’t been away for many years and gave our travel advisor a long list of wants and very little budget, something nowhere else had been able to work with. He found us 3 possibly holidays,... See more
Company replied
Efficient and friendly service provided by Tom. Felt very personal attention. Got exactly what I wanted with an added bonus of a saving on my airport car parking arrangements.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
726 reviews
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Claire sourced and organised our holiday perfectly.
Claire was very welcoming, worked out quickly what we wanted, discussed alternatives, contacted the provider and confirmed all that we wanted in a very speedy manner. We'd booked our complicated travel holiday inside 40 mins. Perfect.
22 November 2025
Reply from Hays Travel - Lancaster
Thank you so much for this great review Claire will be thrilled to hear this!
From all of us at Hays Travel Lancaster
We knew which cruise we wanted to book…
We knew which cruise we wanted to book and Cadence? completed the whole arrangements in less than 20 mins, very satisfied and she will assist with final documentation.Overall great service!!!
13 November 2025
Reply from Hays Travel - Lancaster
Thank you for a 5 star review, We are glad you had great service and appreciate you booking with us, See you soon,
Cadence, Hays travel Lancaster
Very helpful staff
Very helpful staff! We weren’t sure where we wanted to go on holiday next year. Once we had given the young lady a rough idea of what we wanted she was quickly able to find us something
9 November 2025
Reply from Hays Travel - Lancaster
Thank you so much for your lovely review ! I hope you have a great holiday and hope to help with more in the future.
Lucy
Always great service We have used Hays Travel in Lancaster…
We have used Hays Travel in Lancaster several times now, and have always received excellent service. The staff are friendly and went above and beyond to find exactly what we wanted within a tight budget last time.
Hays take the stress and frustration out of booking a holiday.
We will be using Hays again and would highly recommend them to anyone.
29 July 2025
Reply from Hays Travel - Lancaster
Thank you for your amazing review we always love hearing positive feedback especially from returning customers.
Hays Travel Lancaster =)
Helpful and happy staff
31 October 2025
Reply from Hays Travel - Lancaster
Thank you for the 5* review & lovely comments. Was a pleasure in arranging your trip away & look forward to many more. Tom
The lady who dealt with my booking was…
The lady who dealt with my booking was extremely helpful and professional
23 October 2025
Reply from Hays Travel - Lancaster
Thank you so much for your kind words! We’re delighted to hear that our team member provided helpful and professional service during your booking experience. We truly appreciate your feedback and look forward to welcoming you again soon.
Best regards,Hays Travel Lancaster
Reply from Hays Travel - Lancaster
Hello, thank you so much for booking with us. Was an absolute pleasure in arranging this for you and look forward to hearing all about the cruise when your back.
Good experience
Staff looked into what we wanted chased it up and rang to inform etc. Very good service.
23 October 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and wonderful comments.
Cyprus wedding July 202
I was looking for a place in Cyprus as we had been invited to a wedding in July. I knew where the other guests were staying so I thought I’d try and get in the same hotel. I told the gentleman what I wanted and within minutes he said that he had managed to get us into the hotel we required. He was very helpful and very friendly.
21 October 2025
Reply from Hays Travel - Lancaster
Thank you so much for your kind words! We’re really pleased to hear that we were able to help you secure the hotel you wanted, especially for such a special occasion. It was our pleasure to assist you, and we’re glad the process was smooth and stress-free. We hope you have a wonderful time at the wedding in Cyprus and look forward to helping you again in the future!
Tom knows what we need he does a very…
Tom knows what we need he does a very good job off finding what my husband needs
21 October 2025
Reply from Hays Travel - Lancaster
Thank you for the kind words! We're so glad Tom was able to find exactly what your husband needed. We appreciate your feedback!!
Hays Travel Lancaster
The advisers are all so helpful
The advisers are all so helpful. Everything is made so easy for us, thank you
11 October 2025
Reply from Hays Travel - Lancaster
Thank you so much for your lovely review. It was a pleasure to help you with your holiday and hope to help you with more in the future.
Lucy
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and brilliant comments. We appreciate them so much and you have made us smile! Lancaster Team
I have booked all my holidays for years…
I have booked all my holidays for years with hays travel. And never had a bad holiday, my experience is fantastic when I go in the shop to book a holiday. And they find me a really good deal. And do it all for me. From start to end. I wouldn't go any were else for my holidays. So thank you cadence and staff at Hays travel Lancaster. 😍
8 October 2025
Reply from Hays Travel - Lancaster
Thank you for your kind words and continued loyalty. It's a pleasure to help find great deals and make your holiday stress-free. We look forward to assisting you with many more trips in the future
Cadence, Hays Travel Lancaster
Great staff
The agent was very helpful with what at first seemed to be a problem with what we were looking for. However, they did a great job in sorting the trip out for us
12 October 2025
Reply from Hays Travel - Lancaster
Thankyou for your 5 star review. It was a pleasure to help arrange your trip for you and hope to help with more in the future.
Lucy
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments, we really appreciate the time you have taken to leave us the feedback. Thank you for booking with us again and we look forward to seeing you soon. The Lancaster Team
Cadence ( Lancaster) was great
Cadence ( Lancaster) was great . Very efficient found me exactly what I wanted
3 October 2025
Reply from Hays Travel - Lancaster
Hi there! 😊
Thank you so much for the kind words — it truly means a lot! I’m so glad I could help you find exactly what you were looking for. I hope to see you again soon. Don’t hesitate to reach out if you ever need anything else!
– Cadence (Lancaster)
We Easy experience. were made welcome as soon as we…
We were made welcome as soon as we entered the shop, Tom put us at ease straight away. Everything we wanted he was able to sort out even turned a two week holiday into three for the price. We are very happy.
6 October 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and wonderful comments about our Tom, he will be very happy with the comments. So glad you are happy and 3 weeks instead of two is amazing. We look forward to seeing you soon. The Lancaster Team
Lovely Lucy.
Lovely Lucy.
Very polite very good at follow up.
One little issue which was sorted easily.
Continuity is very important.
I wanted a twin room not double.
That became a slight bone of contension.
Thank you Lucy.
2 October 2025
Reply from Hays Travel - Lancaster
Thank you very much for your kind review. We are delighted to hear that Lucy provided you with courteous and attentive service, and that her follow-up was appreciated.
With regard to the room configuration, we do understand the importance of consistency, particularly when specific preferences such as a twin room are involved. The room category is described as a Double or Twin, and this was clearly noted and understood at the time of booking. While we are unable to guarantee a twin setup in advance, Lucy has already contacted the hotel to request this arrangement on your behalf. We also understand that you have reached out to the hotel directly, and we appreciate your proactive approach.
Please rest assured that we will follow up with the hotel again closer to your departure next year to reconfirm your request for a twin room. The hotel has responded to confirm they will be in touch shortly, and we will continue to monitor the situation on your behalf.
Thank you once again for your valuable feedback and for your understanding. We look forward to assisting you further as your travel date approaches.
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and wonderful comments about our Lucy. We really appreciate you taking the time to leave such a wonderful review. The Lancaster Team
Extremely helpful and knowledgeable.
21 September 2025
Reply from Hays Travel - Lancaster
Thank you so much for your 5 star review and amazing comments! We really appreciate you booking with us again and we look forward to seeing you soon. The Lancaster Team
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