Demi answered the questions asked when unsure looked on line and colleagues. Explained that were not up on internet put us at ease, discussed what we wanted and needed due my Wife having mobility issu... See more
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We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
Company replied
We haven’t been away for many years and gave our travel advisor a long list of wants and very little budget, something nowhere else had been able to work with. He found us 3 possibly holidays,... See more
Company replied
Efficient and friendly service provided by Tom. Felt very personal attention. Got exactly what I wanted with an added bonus of a saving on my airport car parking arrangements.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
726 reviews
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The lady that helped my Mum and I book…
The lady that helped my Mum and I book our cruise was wonderful and made everything an enjoyable experience. Thank you
23 August 2026
Reply from Hays Travel - Lancaster
Thank you so much for your wonderful review! I am delighted to hear that I made booking your cruise such an enjoyable experience. I truly appreciate your review and kind words. I look forward to seeing you soon.
Demi
Great staff went the full mile to find…
Great staff went the full mile to find the holiday I wanted could not be happier
21 July 2026
Reply from Hays Travel - Lancaster
Thank you so much for taking the time to write a wonderful review, I'm so happy I was able to find the holiday for you, I look forward to seeing you soon.
Demi
Efficient and friendly service.
Efficient and friendly service provided by Tom. Felt very personal attention.
Got exactly what I wanted with an added bonus of a saving on my airport car parking arrangements.
30 August 2026
Reply from Hays Travel - Lancaster
Thank you for your wonderful review! We are so happy that we could help you with your travel arrangements, including your airport parking. We appreciate your kind words.
Hays Travel Lancaster
Demi was extremely helpful
Demi was extremely helpful , finding us the holiday we wanted
26 August 2026
Reply from Hays Travel - Lancaster
Thank you so much for your review, I'm so happy that I was able to book your holiday, I look forward to seeing you soon.
Demi
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback, means a lot to us as a team to receive these. Look forward to arranging many more for you. Tom
Demi answered the questions asked when…
Demi answered the questions asked when unsure looked on line and colleagues. Explained that were not up on internet put us at ease, discussed what we wanted and needed due my Wife having mobility issues
20 August 2026
Reply from Hays Travel - Lancaster
Thank you so much for your review, I really do appreciate it, I'm so happy I was able to book this for you, and we look forward to seeing you soon.
Demi
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments about our Tom. We look forward to seeing you soon. The Lancaster team
I prefer to book via a Travel agent.
I prefer to book via a Travel agent as I'm a widow and feel more secure. I booked my first holiday away with Just You via Hays Travel, Lancaster. I was very nervous about organising everything, but they helped me and made it a lot less stressful. I've just booked my second holiday via Hays in Lancaster as I know I can trust them.
18 August 2026
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments about our Lancaster team. We love you booking with us and it is a pleasure to get you all booked.
No problems
We haven’t been away for many years and gave our travel advisor a long list of wants and very little budget, something nowhere else had been able to work with.
He found us 3 possibly holidays, we ruled out 2 so that left the perfect place and hotel.
Holiday, insurance and travel money all sorted in one place.
We have just had a lovely week holiday and will be using Hays again when we book our next.
13 August 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback. I am so pleased and excited that you had a great time away. Look forward in helping & arranging many more fabulous memory making trips away. Tom
Going the ectra mile for us.
Grest service and very helpful. Informative and great advice for our complete holiday.
23 August 2026
Reply from Hays Travel - Lancaster
Hello & thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging your trip away. Sure you will have a lovely time & look forward to arranging many more. Tom
The assistant was very good at…
The assistant was very good at answering my questions.
She was helpful at finding a hotel that suited.
15 August 2026
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and wonderful comments. Really happy to help and get you booked on your holiday. We look forward to seeing you soon. Claire
A very pleasant and easy process
A very pleasant and easy process. Knowledgeable and very helpful staff. A very nice experience. I will definitely use Hays Travel again.
22 August 2026
Reply from Hays Travel - Lancaster
John Lee,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you had a very pleasant and easy experience with our knowledgeable and helpful staff. We look forward to assisting you again in the future!
Kind Regards
Lucy
Very helpful sorting out my Deep South…
Very helpful sorting out my Deep South American Adventures
15 August 2026
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and really lovely comments. We are really happy to read that we were helpful, See you soon. Claire
Lucy at Lancaster was very helpful and…
Lucy at Lancaster was very helpful and couldn’t do enough for us.
21 August 2026
Reply from Hays Travel - Lancaster
C Nichol,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and went above and beyond.
Kind Regards
Lancaster - Lucy
Always book with Hayes in Lancaster…
Always book with Hayes in Lancaster lovely staff and always helpful
18 August 2026
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments. We love you booking with us and it was a pleasure to get you booked again this time. Claire
Hays travel is one of the most helpfull…
Hays travel is one of the most helpfull friendly travel agents I know.
16 August 2026
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments about the team. We really do appreciate it. Claire
Clare the lady who helped us with our…
Clare the lady who helped us with our booking was great, she has booked cruises and holidays for us in the past and always goes the extra mile in a friendly but professional way
16 August 2026
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review about our Clare, we really do appreciate you taking the time to leave such lovely comments. It's brilliant, to see that Clare goes the extra mile and thank you so much. The Lancaster team
Helpful and friendly advice
We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us. She helped us with our travel insurance and money, and made everything do easy. We will definitejy book our next holiday with them!
26 July 2026
Reply from Hays Travel - Lancaster
Thank you so much for your lovely review! It was honestly a pleasure helping you, and I’m really glad I could make everything nice and easy for you. Hope you have the best time in Benidorm, and I can’t wait to help you book your next holiday!
Lucy
Reply from Hays Travel - Lancaster
Thank you for the lovely review. It is a great pleasure in receiving comments. Look forward to arranging many more for you.
Very understanding of my needs and…
Very understanding of my needs and knowledgeable of resort i chose and a great price
10 August 2026
Reply from Hays Travel - Lancaster
Hello, Thank you so much for the lovely feedback & 5* review, very kind and always a pleasure in arranging your trips away & look forward to many more.. Tom
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