The travel consultant, lizzie, was so nice and understanding of our needs, nothing was too much for her, so friendly and very knowledgeable. Would reccomend hays travel to anyone.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great holiday booking experience. Lizzie went above and beyond to get us the best holiday and came in on budget. We paid on the day for canada and usa. And had a real laugh in store where we pic... See more
Company replied
Rosie from the hull city centre branch was really friendly listened to what we wanted and got us that exact holiday she wasn’t pushy or just trying to sell us any holiday couldn’t recommend enough
Company replied
From start to finish the communication was brilliant. When booking via phone call I had Julie helping us find the best deals and options for our family! She made the whole booking experience extremely... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38-40 Paragon Street, HU1 3ND, Hull, United Kingdom
- 01482534923
4.9
Excellent
829 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person who dealt with me was very…
The person who dealt with me was very accommodating and so nice. It was as easy an experience, as the 1st holiday I booked with you.
22 May 2026
Reply from Hays Travel - Hull
Hello, we're so pleased you had an easy and pleasant experience booking your holiday with us! Thank you for your kind words. Hays Travel
Elizabeth was brilliant she found us a…
Elizabeth was brilliant she found us a great holiday at a great price. We have booked a few holidays with Hays and all the staff are so professional, polite and cant do enough for you, thats why we keep coming back.
15 June 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear how brilliantly Elizabeth looked after you and found you a fantastic holiday at a great price.
It means so much to us to hear that you continue to choose Hays Travel for your holidays. Our team always strive to provide a professional, friendly and personal service, making sure every customer feels valued and looked after from start to finish.
We’ll be sure to share your kind words with Elizabeth — she’ll be thrilled to know she helped make your holiday booking such a positive experience.
Thank you again for your continued support, and we can’t wait to help you plan your next adventure. ✈️🌍
Lizzie was so helpful sorted out our…
Lizzie was so helpful sorted out our total holiday,insurance and parking
16 June 2026
Reply from Hays Travel - Hull
Thank you for leaving a lovely review, we're so glad we could assist with your holiday, insurance, and parking needs! Thank you, Hays
We always get good service from all the…
We always get good service from all the staff from the shop we go into,thats why we always go to the same shop.They help us with all the questions we have, very caring and if we dont understand they will repeat it so we do understand.
18 June 2026
Reply from Hays Travel - Hull
Thank you for leaving an a amazing review Carole! We are so happy to have helped you with your holidays. - Hays :)
Emilie has been fantastic
Emilie has been fantastic. This is the second cruise we have booked via Hays Travel of Hull and cannot fault the service. Thank you Emilie ❤️
17 June 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear how fantastic Emilie has been and that she was able to help you with your second cruise booked through Hays Travel Hull.
It means so much to us that you’ve returned to book with us again, and we really appreciate the trust you place in our team when arranging your holidays. Emilie always goes above and beyond to make sure our customers receive a personal service and feel completely looked after throughout their booking journey.
We’ll be sure to share your kind words with Emilie — she’ll be thrilled to know she helped make your experience such a positive one. ❤️
Thank you again for choosing Hays Travel Hull Paragon, and we hope you have an amazing cruise. 🚢✨
My experience was amazing
My experience was amazing
The travel agent was not pushy she was very helpful in finding us the perfect hoilday for our family needs
14 June 2026
Reply from Hays Travel - Hull
Thank you for your lovely feedback😊. We’re delighted to hear that our colleague Lizzie provided such helpful and relaxed service, taking the time to understand your family’s needs and find the perfect holiday for you. We really appreciate your kind words and we hope you have an amazing time away! Amy😊
Amazing from start to end
Amazing from start to end , emillie was so helpful and friendly . Absolute pleasure
16 June 2026
Reply from Hays Travel - Hull
Thankyou so much Michelle for leaving your kind words about Emillie, I will pass this onto her as I know she will appreciate this! We cant wait to help you plan your next in the future!Amy😊
Amy the travel sgent eent through…
Amy the travel sgent eent through everything with us to mske sure we got the holiday we required.
6 June 2026
Reply from Hays Travel - Hull
Thank you so much for your amazing review Meryl :) Amy
Both Neve and Rosie were knowledgeable…
Both Neve and Rosie were knowledgeable and helpful
1 June 2026
Reply from Hays Travel - Hull
Thankyou Mandy for leaving us a review! We really appreciate this and we can't wait to help you again in the future!:)
Reply from Hays Travel - Hull
Thankyou Leanne for your lovely review, and choosing us!:)
Reply from Hays Travel - Hull
Thank you for your lovely review John- it was a pleasure to book your holiday :) Amy
The staff are amazingly helpful better…
The staff are amazingly helpful better still knowledgeable. Love Hays travel I would never use anyone else.
31 May 2026
Reply from Hays Travel - Hull
Thank you for your amazing review - thank you for choosing us to book your next adventure, we really appreciate your custom :)
Reply from Hays Travel - Hull
Thank you very much for your lovely review - we really appreciate your kind words :)
Hull Store - Visit / 5 Star!
We went into the Hull store and sat with Emillie, she has been absolutely amazing, helped us with all our questions and queries. It was the smoothest we have booked a holiday and this one is very special because it's our honeymoon. So thank you Hays Travel for helping us with this!
22 May 2026
Reply from Hays Travel - Hull
Thank you so much Sophie for your amazing review- your honeymoon is going to be fabulous and I really appreciate you picking me to book this for you! I cannot wait to see your pictures :) Emillie
Emillie at the the Paragon Street…
Emillie at the the Paragon Street branch Hull was so helpful and professional made booking a holiday a pleasure. Any questions or requests were handled swiftly and met what we asked for.
25 May 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review Joanne- it was an absolute pleasure to book your trip! We will see you when you collect your tickets :) Emillie
Friendly service
Friendly service. Given plenty of information and choices. No forced selling. Also the staff remember me from other bookings.
23 May 2026
Reply from Hays Travel - Hull
Thank you so much for you lovely review Roger- it was a pleasure to get your trip to Prague booked!! :)
Always book with Rosie
Always book with Rosie. Always helpful friendly and gets us the best price. Thankyou rosie
16 May 2026
Reply from Hays Travel - Hull
Thank you very much for your lovely review!
Rosie :)
Neve was amazing with us
Neve was amazing with us. She was so helpful and listened to everything we wanted. She was great, so patient with us and took the time to look at all options for our Holliday. Perfect! Thank you Neve, you was a star x
16 May 2026
Reply from Hays Travel - Hull
Thank you for your lovely review! Neve is a star and a credit to our branch, we hope you have the best holiday and we will see you again for the next one!
Booking our first cruise
My wife and I visited the Hull city centre shop for a general enquiry regarding a cruise. We have been on many holidays around the world, but never been on a cruise. We were dealt with by Emille, who was very friendly, polite, professional and obviously very knowledgeable. There was no hard sell and the various options were explained to us in detail. Emille made booking the cruise a pleasant experience and as stated we were not pressurised into booking upgrade and trips etc.
11 May 2026
Reply from Hays Travel - Hull
We appreciate you sharing your experience. We're so glad to hear that you found your experience pleasant and that the options were explained in detail. Thank you for taking the time to leave such amazing feedback. It was lovely speaking to you and booking this for you. Emillie
Two of us called into the Hull branch…
Two of us called into the Hull branch of Hayes to only make enquiries.
Approx half hour later walked out, having booked!
The young lady was so helpful, not only Krakow sorted, but 2 trips and airport parking! Brilliant job!
3 May 2026
Reply from Hays Travel - Hull
We appreciate your kind review, Lynda. We're glad you got so many amazing holidays booked with us! Please do come in and let us know everything about them!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.