Very polite, got us a very good deal on our holiday, and helped in every way they could, definitely recommend hays travel to others who are looking to book an holiday. We will be definitely going to h... See more
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Seen a couple of holidays in one of Hays guides and visited the branch for clarification on a few points. The staff could not have been more helpful and patient if they had tried. Well over an hour wi... See more
Company replied
Such honest and friendly staff that go out their way to help you, i normally book myself online but this was honestly easier and everything was printed for me.
Company replied
Elizabeth was brilliant she found us a great holiday at a great price. We have booked a few holidays with Hays and all the staff are so professional, polite and cant do enough for you, thats why we ke... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38-40 Paragon Street, HU1 3ND, Hull, United Kingdom
- 01482534923
4.9
Excellent
781 reviews
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As always great service.
17 July 2026
Excellent
Very polite, got us a very good deal on our holiday, and helped in every way they could, definitely recommend hays travel to others who are looking to book an holiday. We will be definitely going to hays travel in the future
17 July 2026
Riga trip booking…
Assistant (Lizzie) very helpful when utilising smartphone. Very positive attitude.
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great staff
Such honest and friendly staff that go out their way to help you, i normally book myself online but this was honestly easier and everything was printed for me.
15 July 2026
Reply from Hays Travel - Hull
Thank you for your lovely review Demmi! We are so pleased to hear that you had a positive experience and we appreciate the feedback. :)
Very good service,didn’t really know…
Very good service,didn’t really know where to go but she had it all sorted,soon got us a good holiday
13 July 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review Jacqueline, we really appreciate your feedback :)
Extremely patient.
Seen a couple of holidays in one of Hays guides and visited the branch for clarification on a few points. The staff could not have been more helpful and patient if they had tried. Well over an hour with phone calls and checks. Very satisfied with the results, two holidays booked.
11 July 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that our team were able to help you with all your questions and provide the support you needed when choosing your holidays.
We know how important it is to have everything checked and explained clearly before booking, and we’re so pleased that our team could take the time to make sure you felt confident with your choices.
We hope you have an amazing time on both of your holidays and we look forward to welcoming you back to the branch again soon.
Thank you for choosing Hays Travel Hull Paragon. ✈️🌍
We Were Looking To Book A Cruise Rosie…
We Were Looking To Book A Cruise Rosie The Branch Manager And Travel Consultant Ensured We Got The Best price For both Cruises By Using Sound Negotiating Skills And Great Customer Service
12 July 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave such a lovely review, Ken. It’s always a pleasure helping you with your holidays, and we’re delighted we could help you secure the best possible price for both of your cruises.
We really appreciate your continued loyalty and the trust you place in us when booking your travels. We always want to make sure you receive the best value, alongside the personal service and advice you know you can rely on from us.
We hope you have an amazing time on both cruises and we look forward to helping you plan your next adventure very soon.
Thank you again for choosing Hays Travel Hull Paragon. 🚢✨
Cheaper priced holiday
Found a holiday online rang hays and they did it cheaper , holiday was booked within 5 minutes
10 July 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave us a review. We’re delighted to hear that we were able to beat the online price for you and get your holiday booked quickly and easily.
We always aim to make booking your next adventure as simple as possible while ensuring you receive great value and the personal service you don’t always get online.
We hope you have an amazing holiday and we look forward to helping you with your future travel plans.
Thank you for choosing Hays Travel Hull Paragon. ✈️🌍
Laci who booked my holiday was amazing
Laci who booked my holiday was amazing. Seen to everything I needed.
10 July 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear how well Laci looked after you and made sure everything you needed was taken care of.
Providing a personal service and making sure our customers feel confident and supported throughout the booking process is something we pride ourselves on, so it’s fantastic to hear Laci delivered this for you.
We’ll be sure to share your kind words with her — thank you again for choosing Hays Travel Hull Paragon, and we hope you have an amazing holiday. ✈️🌍
Reply from Hays Travel - Hull
Thank you for your lovely review :)
Wonderful Amy
Amy in the Paragon Street branch was so helpful and accommodating. This was not a straightforward booking with many specific things I wanted. Nothing was too much trouble.
2 July 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear how helpful and accommodating Amy was when arranging your holiday.
We understand that every customer has different needs and requirements, and it’s fantastic to hear that Amy took the time to listen, work through all the details, and make sure everything was just right for you.
We’ll be sure to share your kind words with Amy — she’ll be thrilled to know her hard work and attention to detail made such a difference.
Thank you for choosing Hays Travel Hull Paragon, and we hope you have a wonderful holiday. ✈️🌍
nothing was to much trouble printed our…
nothing was to much trouble printed our passes booked car park for us the service was first class
29 June 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave us such a wonderful review. We’re delighted to hear that you received such a first-class service from our team.
We know that the little extras can make a big difference when preparing for your holiday, so it’s fantastic to hear that we were able to help with printing your passes, arranging your car parking, and making the whole process as smooth and stress-free as possible.
Thank you for choosing Hays Travel Hull Paragon. We hope you have an amazing holiday and we look forward to helping you with your future travel plans. ✈️🌍
Excellent service from the girls in…
Excellent service from the girls in Hull town centre
21 June 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave us a lovely review. We’re delighted to hear that you received excellent service from the team at our Hull town centre branch.
We’re very lucky to have such a dedicated team who always go above and beyond to make sure our customers feel looked after and supported when planning their holidays.
We’ll be sure to share your kind words with the girls — thank you again for choosing Hays Travel Hull Paragon, and we look forward to helping you with your next adventure. ✈️🌍
Nieve hope I've spent her name right
Nieve hope I've spent her name right. Was extremely helpfull 2nd time used nieve and the girls. And will continue thank you
18 June 2026
Reply from Hays Travel - Hull
Thank you for your lovely review! We appreciate your continued support and kind words and we are always happy to help. Hays :)
The person who dealt with me was very…
The person who dealt with me was very accommodating and so nice. It was as easy an experience, as the 1st holiday I booked with you.
22 May 2026
Reply from Hays Travel - Hull
Hello, we're so pleased you had an easy and pleasant experience booking your holiday with us! Thank you for your kind words. Hays Travel
Elizabeth was brilliant she found us a…
Elizabeth was brilliant she found us a great holiday at a great price. We have booked a few holidays with Hays and all the staff are so professional, polite and cant do enough for you, thats why we keep coming back.
15 June 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear how brilliantly Elizabeth looked after you and found you a fantastic holiday at a great price.
It means so much to us to hear that you continue to choose Hays Travel for your holidays. Our team always strive to provide a professional, friendly and personal service, making sure every customer feels valued and looked after from start to finish.
We’ll be sure to share your kind words with Elizabeth — she’ll be thrilled to know she helped make your holiday booking such a positive experience.
Thank you again for your continued support, and we can’t wait to help you plan your next adventure. ✈️🌍
Lizzie was so helpful sorted out our…
Lizzie was so helpful sorted out our total holiday,insurance and parking
16 June 2026
Reply from Hays Travel - Hull
Thank you for leaving a lovely review, we're so glad we could assist with your holiday, insurance, and parking needs! Thank you, Hays
We always get good service from all the…
We always get good service from all the staff from the shop we go into,thats why we always go to the same shop.They help us with all the questions we have, very caring and if we dont understand they will repeat it so we do understand.
18 June 2026
Reply from Hays Travel - Hull
Thank you for leaving an a amazing review Carole! We are so happy to have helped you with your holidays. - Hays :)
Emilie has been fantastic
Emilie has been fantastic. This is the second cruise we have booked via Hays Travel of Hull and cannot fault the service. Thank you Emilie ❤️
17 June 2026
Reply from Hays Travel - Hull
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear how fantastic Emilie has been and that she was able to help you with your second cruise booked through Hays Travel Hull.
It means so much to us that you’ve returned to book with us again, and we really appreciate the trust you place in our team when arranging your holidays. Emilie always goes above and beyond to make sure our customers receive a personal service and feel completely looked after throughout their booking journey.
We’ll be sure to share your kind words with Emilie — she’ll be thrilled to know she helped make your experience such a positive one. ❤️
Thank you again for choosing Hays Travel Hull Paragon, and we hope you have an amazing cruise. 🚢✨
My experience was amazing
My experience was amazing
The travel agent was not pushy she was very helpful in finding us the perfect hoilday for our family needs
14 June 2026
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