Amanda was very patient and answered all our queries . If she didn’t have the answers she found out! Holiday booked on her recommendation. Thanks Amanda
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See what reviewers are saying
Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
Company replied
Amanda is amazing!! Made the entire process so easy, no question was too much trouble and Amanda couldn’t do enough for me. I cannot recommend this branch enough. Amanda truly went above and beyond,... See more
Company replied
Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening afte... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
715 reviews
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Quick and easy
Helpful, easy, quick to respond. Lauren has booked for us twice now and is really informative, helpful and gives honest advise.
Booked through Facebook using messenger, really quick and hassle free.
26 October 2025
Reply from Hays Travel - Horsforth
We're thrilled you had such a great experience booking with us through Facebook and we are looking forward to arranging your next trip😄
Reply from Hays Travel - Horsforth
Hope you have a wonderful holiday and we hope to see you again😊
The staff are very accommodating
The staff are very accommodating, friendly and helpful. Booking was very easy and the app is really good and easy to use.
19 October 2025
Reply from Hays Travel - Horsforth
Thank you for your 5 star review! We're glad you had a good booking experience and we hope you have a wonderful holiday :)
Reply from Hays Travel - Horsforth
Thank you for your lovely review :)
Really friendly and helpful gave us…
Really friendly and helpful gave us different options without making us feel pressured will definitely be back
21 October 2025
Reply from Hays Travel - Horsforth
Thank you Tracy for your review, we hope to see you again!
Fabulous Help
Amanda at the Horsforth branch was extremely helpful and I truely appreciate her patience's with me. Thank You
18 October 2025
Reply from Hays Travel - Horsforth
Thank you Maxine for your 5 star review :)
Amazing customer service
Amazing customer service, working out of hours to ensure details are all confirmed and at the best price! This team always go above and beyond for me!
13 October 2025
Reply from Hays Travel - Horsforth
We love booking your holidays, you are more than welcome!
Thank you for always coming back to us!! 😍
A fabulous deal from Hays Travel
A fabulous deal from Hays Travel. Amanda who I was in contact with was very helpful and patient - couldn’t have asked for better service.
16 October 2025
Reply from Hays Travel - Horsforth
Thank you so much for your 5 star review. We hope you have a lovely holiday.☺️
Third time I've used your horsforth…
Third time I've used your horsforth branch , Amanda, Hollie, and Lauren truly represent your company with absolutely professionalism and excellent customer service.
15 October 2025
Reply from Hays Travel - Horsforth
We appreciate your 5 star review. We hope to see you again!
Friendly, efficient and knowledgeable
Agent was friendly, very knowledgeable about the type of holiday we wanted to book.
Choosing the right package for us was easy because of her knowlege.
2 October 2025
Reply from Hays Travel - Horsforth
Thank you for leaving us a 5 star review!!
Friendly and Professional Service
Samantha was very friendly and professional in sorting our holiday to Thailand.
All our expectations were met / sorted for our holiday.
We highly recommend Hays Travel Horsforth.
4 October 2025
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :) we hope you have an amazing trip!
Booking a cruise
Lauren was so helpful. Setting out all the options and making sure we got a 5% P&O discount.
6 October 2025
Reply from Hays Travel - Horsforth
Thank you Dave for you for leaving a 5* review :) Hope you have an amazing cruise.
Lovely Staff!
Myself and my friend came in to book a holiday. We were welcomed in and took a seat. Explained what holiday we were looking for, gave the dates and the lovely woman found us a holiday that suited exactly what we wanting. We booked the same day. She found us a really good price. We booked our holiday and she set a reminder for 30 days before to check in. Would highly recommend the branch, there members of staff are so lovely!
7 October 2025
Reply from Hays Travel - Horsforth
Thank you for your amazing review! We hope you have a fab holiday.
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Great girls
Staff always recognise us when we go in and ask about previous holidays. They almost always suggest another offer as they know we’re interested
3 October 2025
Reply from Hays Travel - Horsforth
Thank you for leaving us a 5 star review!
We love helping the 4 of you book some fab trips!!
Easy and excellent communication
I appreciated the messenger option for sending messages to lauren(?) Whenever I thought of a question she swiftly answered and was very helpful. I was having a very stressful time trying to nail the perfect family holiday and when I brought her on board the process became alot more enjoyable and productive
2 October 2025
Reply from Hays Travel - Horsforth
Thanks so much Kath for the review, it was my pleasure helping you book this!
Reply from Hays Travel - Horsforth
Thank you for your lovely review! I hope you have a wonderful time on your holidays! :-)
Always very helpful and respond quickly…
Always very helpful and respond quickly great service!
19 September 2025
Reply from Hays Travel - Horsforth
Thankyou for your lovely review, we hope you have a wonderful trip!
Holiday of a lifetime booking quickly & easily
I called up and gave my requirements and Tracy was very quick to get onto finding the perfect holiday and sent a quite quickly. A few tweaks to the accommodations and I had the dream holiday booked easily.
23 September 2025
Reply from Hays Travel - Horsforth
So happy to be able to put this together for you and your kids it will be amazing :) Tracy
Amazing customer service and went up…
Amazing customer service and went up and beyond to help me find the perfect deal for our Disneyland Paris trip.
Gave me different options for accommodation, and for 3 and 4 travelling.
All easily done over Facebook.
Highly recommend, thank you
15 September 2025
Reply from Hays Travel - Horsforth
Thank you so much for this lovely 5 star review, so glad I could help plan this magical holiday with you!
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