Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
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Amanda is amazing!! Made the entire process so easy, no question was too much trouble and Amanda couldn’t do enough for me. I cannot recommend this branch enough. Amanda truly went above and beyond,... See more
Company replied
Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening afte... See more
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Chloe found us a good deal after we’d struggled with other Hay’s locations. She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsfo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
712 reviews
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Fantastic
Fantastic
Very helpful
Booked the perfect holiday to Thialand
Shout out to Tracey for all the help🫶
11 August 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
It was very easy to book…
It was very easy to book and Amanda helped with the process making it a stress free booking
9 August 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review, I am so excited for you to go :-)
Amanda was fantastic in helping change…
Amanda was fantastic in helping change our original hotel that wasn't suitable for my son with special needs, great communication, booking made easy
29 July 2026
Reply from Hays Travel - Horsforth
Thank you for your wonderful feedback! We hope you have an amazing Holiday :)
Reply from Hays Travel - Horsforth
Thank you for your wonderful feedback! We are so pleased to hear that your experience with us was stress-free, as we always aim for that. :)
Reply from Hays Travel - Horsforth
We are so happy to hear you had such a brilliant experience with us! We appreciate your wonderful feedback. :)
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Amazing experience booked various…
Amazing experience booked various holidays. Great communication and I got exactly what I wanted even created me a package I saw elsewhere for cheaper!!
22 July 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Booked a holiday with Hays last week
Booked a holiday with Hays last week. The young lady we saw was a year into her training. She did well but could have been improved with more eye contact and sharing the screen more. She was unable to print off holiday details that we were interested in (unsure why). Printed details off once booked.
19 July 2026
Reply from Hays Travel - Horsforth
Thank you for your review. We work on live systems so prices and availability are subject to change which is why we tend not to print quotes. We are sorry you feel there is room for improvement as we always try our best to give our customers the best experience :-)
Very helpful & friendly staff made…
Very helpful & friendly staff made booking my holiday straightforward.
26 July 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
The process was so easy and the staff…
The process was so easy and the staff was so lovely especially Amanda!
18 July 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Amanda is amazing!
Amanda is amazing!!
Made the entire process so easy, no question was too much trouble and Amanda couldn’t do enough for me. I cannot recommend this branch enough. Amanda truly went above and beyond, even letting me know the things I have to do beforehand (Visas etc) just to check I am all prepared. Amazing service in every way😆
21 July 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review! It was a pleasure booking your holiday and I am so excited for you to go. Amanda :-)
Reply from Hays Travel - Horsforth
Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you found our service helpful!
Extremely helpful with the booking of…
Extremely helpful with the booking of our holiday to Bali. They sorted everything out no problem. Service and staff were so good with sorting travel transfers etc
15 July 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review. Amanda :-)
A holiday that perfectly matched our wish list
Jasmine totally understood our needs, budget, must have, what we'd compromise on etc. she matched it perfectly. Couldn't be happier
8 July 2026
Reply from Hays Travel - Horsforth
Thank you Paula, for your wonderful feedback! We are so pleased to hear that we were able to match your needs perfectly. We truly appreciate your kind words.
Kind Regards
Hays Travel Horsforth
Brilliant service…
Very helpful staff gave good advice regarding the destination I had chosen and suggested wholly appropriate accommodation choices, clearly taking into account mt needs. Definitely recommend.
21 June 2026
Reply from Hays Travel - Horsforth
Thank you for your kind review, We hope you have an amazing holiday :)
Excellent service
As usual - the service was exceptional. Listened to what I wanted and booked the perfect holiday for us.
2 July 2026
Reply from Hays Travel - Horsforth
Thank you for your kind review, I hope you have an amazing holiday :)
Getting there
I am not yet a seasoned traveller, so I appreciate the expertise that the staff have developed overtime. The Booking process is smooth and efficient which I appreciate due to my lack of experience and expertise in the field.
1 July 2026
Reply from Hays Travel - Horsforth
Thank you for your Kind Review. Hope you have an amazing trip.
-Ella :)
Reply from Hays Travel - Horsforth
Thank you for your lovely 5-star review! We are so pleased to hear that you found our service easy and quick.
Smooth process from quote to booking
Chloe found us a good deal after we’d struggled with other Hay’s locations.
She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsforth.
27 June 2026
Reply from Hays Travel - Horsforth
Thank you for your kind review. Hope you have an amazing holiday :)
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