Emma was very helpful from start to finish with booking our cruise, she had all the time, we never felt rushed or pressured, and she even stayed on after her shift had finished to complete our family... See more
Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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See what reviewers are saying
Our personal concerns were well noted and the lady who looked after us was very experienced, patient and understanding. We will never book online again after going into store, well done Hays Travel.
Company replied
Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... See more
Company replied
Sophia was knowledgeable and went above and beyond to find our dream holiday. Would highly recommend Sophia as she had great customer service skills.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1K reviews
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My experience was good
My experience was good, Caz dealt with me.
What i particularly liked was the invite to go back, get booked on the flight and get boarding passes printed,for me that's a game changer because I don't have a printer.
Well done to Hay Travel for offering that important service.
23 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are so pleased to hear you had a positive experience and found our service helpful, especially with printing your boarding passes. We look forward to assisting you again in the future. We hope you have a lovely holiday :) - Charlotte
Very helpful kind considerate and very…
Very helpful kind considerate and very knowledgeable about where would be the best choice for our needs
22 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and knowledgeable in finding the best choice for your needs. We appreciate your kind words. We hope you have a lovely holiday - Rosie :)
Emma was really helpful with helping us…
Emma was really helpful with helping us organising our trip.Emma sent over all the information promptly and listened to our needs and wants for our trip. We are really pleased thank you so much! 🙂
13 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much :) I am sure you will have a great time away :)
Helpful staff
I gave Emma specific requirements that I wanted from a cruise to Alaska and she managed to satisfy them all. She was very helpful and patient. Thank you
20 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect cruise to Alaska. We hope you have an amazing time! - Sophia
They are vey helpful and patient…
They are vey helpful and patient answering all our questions. Had a budget and they stuck to it not constantly trying to upsale.
8 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you patiently and respectfully with your budget.
Have a lovely holiday! :) - Sophia
Very friendly and helpful staff
Very friendly and helpful staff
Went through everything carefully and throughly
Highly recommend
10 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff friendly and helpful, and that everything was explained carefully and thoroughly. Have a lovely holiday- Caz :)
Reply from Hays Travel - Hempstead Valley
We're happy to hear that our team were helpful. We appreciate you taking the time for your feedback! We hope you have a lovely holiday - Caz :)
A very good salesperson and very…
A very good salesperson and very helpful we only went in to pay for holiday and booked another one she was very nice and chatty
9 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your review :)
Helpful staff l
Staff were very friendly and helpful, also patient while checking through different hotels and flights, all in all an enjoyable experience while booking our holiday.
16 August 2026
Reply from Hays Travel - Hempstead Valley
We're so happy to hear that Caz provided such friendly, helpful, and patient service during your holiday booking. We appreciate your kind words! We hope you have a lovely holiday - Rosie :)
Reply from Hays Travel - Hempstead Valley
Thank you for your 5-star review! We appreciate your feedback. We hope you have a great holiday - Caz
Staff / booking process / price
15 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your 5-star review! We appreciate your feedback regarding our staff, booking process, and pricing. We hope you have a lovely holiday - Caz
Short trip to Rome …
I went to Hayes to book a short holiday in Rome with my daughter. The transaction was carried out with precision, competence, understanding and professionalism. The deal offered to me was discussed with my daughter and we are going ahead with the offer holiday. Thank you very much for your help. Ian.
14 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that your experience with us was so positive and that you and your daughter are looking forward to your holiday. We hope you have a great trip - Charlotte
Rosie was really helpful,polite and…
Rosie was really helpful,polite and patient when going through the holiday with us
14 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was helpful, polite, and patient while assisting you with your holiday. We hope you have a lovely holiday :)-Charlotte
Excellent service
Excellent service. The agent listened to what we had to say about our request for the holiday. She searched her system and gave us various options. She was patient and readily answered our questions. She was both professional and friendly. This is the third time I've used this office of Hays and I've been impressed every time.
14 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided excellent service, listened to your needs, and offered various options. It's fantastic to know you found them professional and friendly, and we appreciate your continued loyalty. We hope you have a lovely holiday :)- Charlotte
Very good service and helpful
13 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful review! We are delighted to hear that you found our service to be very good and helpful. We hope you have a lovely holiday :)- Charlotte
Emma was amazing
Emma was amazing, she looked for great deals, emailed them over for me to check and even price matched a holiday.
Would always go back to her
13 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had such a great experience and that we were able to find you such a fantastic deal. We look forward to assisting you again in the future! We hope you have a lovely holiday :)-Charlotte
Excellent service
Excellent service quick to respond for pricing of our holiday we have used Hays Travel for many years and hope to keep using them. Fleur from Hempstead Valley branch was very helpful.
As a result we have booked another holiday with them.
13 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides excellent service and that you've chosen to book another holiday with us. We appreciate your continued loyalty! We hope you have a lovely holiday :) - Charlotte
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had a good experience and that we were able to meet all your requirements. We hope you have a lovely holiday :)- Charlotte
Sophie was extremely helpful
12 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for taking the time to leave us such a wonderful review. We are so pleased to hear that our team was extremely helpful.
We hope you have a lovely holiday! :) - Sophia
Dealt very efficiently with booking our…
Dealt very efficiently with booking our chosen holiday and succeeded in satisfying our particular requirements .
Staff were very good and helpful
11 August 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that we efficiently handled your booking and satisfied your specific requirements. We hope you have a fantastic trip! - Sophia
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