Perfect, Elise was excellent. Knowledgeable, friendly, hugely helpul, couldn't ask for better. We got exactly the holiday, that we came in for, at a price we were happy with too. We'll be back thank... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Although I did not go into the shop, the service I received was excellent. My email was responded to quickly and efficiently. All my enquiries were dealt with and we have booked a great holiday. We ha... See more
Company replied
The staff are always so helpful and make sure you understand everything every step of the way before proceeding further. On this occasion we saw Sandra Jamieson.
The company is doing great. The staff are so friendly and helpful. We either go to Broughty ferry branch or city centre because they are both good. Booked about 5 holidays with u.they get to know us... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 City Square, DD1 3BZ, Dundee, United Kingdom
- 01382677852
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Dundee
Hi Thomas thank you for taking the time to leave this review for Andrew, I will be sure to pass this onto him . Have a great time in Tenerife when it comes.
Gill & Team Hays Travel Dundee
Friendly service and not rushed
12 May 2026
Reply from Hays Travel - Dundee
Hi Anne thank you for taking the time to leave this review for Gill, I will be sure to pass this onto her. Have a great time on your cruise when it comes.
Lewis & Team Hays Travel Dundee
We always get great service when we…
We always get great service when we book our holidays, staff always very nice and helpful
1 May 2026
Reply from Hays Travel - Dundee
Hi Maureen thank you for taking the time to leave this review for Gill, I will be sure to pass this onto her. Have a great time in Portugal when it comes.
Lewis & Team Hays Travel Dundee
Sandra knows her stuff!
Just had a fab experience with Sandra in the Dundee shop booking our holiday to turkey in May. She went over and above to help us decide which hotel to choose. Excellent service again thank you.
7 May 2026
Reply from Hays Travel - Dundee
Hi Michelle, thank you for taking the time to leave this review for Sandra, I will be sure to pass this onto her. Have a great time in Turkey when it comes.
Gill & Team Hays Travel Dundee
Great travel agents
Hays Travel staff always take the time to listen to your choice of holiday requests and source the best prices for the month and dates you would like to travel. Erin was very helful in finding us a great price for our favourite Appartments in Matagorda Lanzarote.
29 April 2026
Reply from Hays Travel - Dundee
Hi Arlene, thank you for taking the time to leave this review for Erin, I will be sure to pass this onto her. Have a great time in Lanzarote when it comes.
Gill & Team Hays Travel Dundee
Very knowledgeable and courteous staff…
Very knowledgeable and courteous staff member Erin. Guided us through the whole process of booking our vacation. No pressure selling which was great and she allowed us time to discuss in private.
30 April 2026
Reply from Hays Travel - Dundee
Hi James, thank you for taking the time to leave this review for Erin, I will be sure to pass this onto her. Have a great time in Rhodes when it comes.
Gill & Team Hays Travel Dundee
Erin
Erin helped me organise my holiday, gave me a great deal and made it so easy.
She was friendly, helpful and would definitely book here again!
30 April 2026
Reply from Hays Travel - Dundee
Hi Abi, thank you for taking the time to leave this review for Erin, I will be sure to pass this onto her. Have a great time in Tenerife when it comes.
Gill & Team Hays Travel Dundee
Reply from Hays Travel - Dundee
Hi Jacqueline, thank you for taking the time to leave this review for Joel, I will be sure to pass this onto him.
Gill & Team Hays Travel Dundee
Cruise booking
Gillian was knowledgable, explaining cabin prices, optional drinks package and layout of the Ship.
5 May 2026
Reply from Hays Travel - Dundee
Hi Lynda, thank you for taking the time to leave this review for Gill, I will be sure to pass this onto her. Have a great time on your Cruise when it comes.
Sandra & Team Hays Travel Dundee
I’m always greeted with a smile from…
I’m always greeted with a smile from all the staff when I enter the shop 😊. Sandra helped me not only booking my holiday but also set up the App and downloaded our boarding passes. Thank you
29 April 2026
Reply from Hays Travel - Dundee
Hi Irene, thank you for taking the time to leave this review for Sandra, I will be sure to pass this onto her. Have a great time in Krakow when it comes.
Gill & Team Hays Travel Dundee
Book with hays they a very helpfull to get a good deal
When i came to book my holiday he tryed a few diffrent ways to see iff it was any cheaper from what it was going to be which he didnt have to do but was very greatfull that he did thisx
6 May 2026
Reply from Hays Travel - Dundee
Hi Jacqueline, thank you for taking the time to leave this review for Peter, I will be sure to pass this onto him. Have a great time in Fuerteventura when it comes.
Gill & Team Hays Travel Dundee
For a number of years now we have…
For a number of years now we have always used Hays Travel in Dundee to book our cruise holidays.
Always with a cheery smile, nothing is too much trouble for the service we have experienced from them. Sandra in particular leaves no stone unturned to seek and arrange our requirements.
Thank you Hays and Sandra.
26 April 2026
Reply from Hays Travel - Dundee
Hi Duncan, thank you for taking the time to leave this review for Sandra, I will be sure to pass this onto her. Have a great time on your Caribbean Cruise when it comes.
Gill & Team Hays Travel Dundee
Staff are so friendly and helpful
Staff are so friendly and helpful, Gillian listened to what we wanted and we had our holiday booked in no time. We got exactly what we wanted.
26 April 2026
Reply from Hays Travel - Dundee
Hi William, thank you for taking the time to leave this review for Gill, I will be sure to pass this onto her. Have a great time in Benidorm when it comes.
Chloe & Team Hays Travel Dundee
Generally an easy process from start to…
Generally an easy process from start to finish,with a knowledgeable rep
1 May 2026
Reply from Hays Travel - Dundee
Hi John, thank you for taking the time to leave this review for Peter, I will be sure to pass this onto him. Have a great time in Rhodes when it comes.
Gill & Team Hays Travel Dundee
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Patient as we decided what holiday to choice.
30 April 2026
Reply from Hays Travel - Dundee
Hi David, thank you for taking the time to leave this review for Joel, I will be sure to pass this onto him. Have a great time in Gran Canaria when it comes.
Gill & Team Hays Travel Dundee
Barcelona - I went into this branch knowing where I…
I went into this branch knowing where I wanted to go for a city break and with certain hotel requests.
Sandra couldn’t have been more helpful. Service was excellent. She found the perfect hotel in exactly the right area with everything I was looking for.
Would highly recommend and will definitely be going back when booking next trip.
30 April 2026
Reply from Hays Travel - Dundee
Hi Willie, thank you for taking the time to leave this review for Sandra, I will be sure to pass this onto her. Have a great time in Barcelona when it comes.
Gill & Team Hays Travel Dundee
The service we received was amazing…
The service we received was amazing Sandra helped us so much we booked 3 holidays with her at one sitting we where in there fir 2 and a half hours her patience was outstanding with us lot couldn't fault her she was just a smiley girl from start to finish she works at hays in dundee city centre will defo go back to her for more holidays she's so welcoming
23 April 2026
Reply from Hays Travel - Dundee
Hi Lorraine, thank you for taking the time to leave this review for Sandra, I will be sure to pass this onto her. Have a great time in Benidorm when it comes.
Gill & Team Hays Travel Dundee
Excellent customer service from Joe at…
Excellent customer service from Joe at your Dundee branch. He talked us through all the options available and was professional and friendly throughout.
30 April 2026
Reply from Hays Travel - Dundee
Hi Iain, thank you for taking the time to leave this review for Joel, I will be sure to pass this onto him. Have a great time in Greece when it comes.
Gill & Team Hays Travel Dundee
Peter Shaw was professional and very…
Peter Shaw was professional and very knowledgeable and explained everything very clearly to two older customers.
28 April 2026
Reply from Hays Travel - Dundee
Hi Sharon, thank you for taking the time to leave this review for Peter, I will be sure to pass this onto him. Have a great time on your Cruise when it comes.
Gill & Team Hays Travel Dundee
Great service
Gill has lots of experience and is good with advice on areas to stay and things to do etc. I always book with Gill as her service is excellent and we always feel like we have been looked after very well.
26 April 2026
Reply from Hays Travel - Dundee
Hi Alison, thank you for taking the time to leave this review for Gill, I will be sure to pass this onto her. Have a great time in Tenerife when it comes celebrating your Birthday!
Gill & Team Hays Travel Dundee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.