Seen that Princess Cruises are doing a low deposit so called into our local Hays Travel Agency and booked a cruise for 2028. Our local store is Cwmbran and Alixandra who booked it for us was very frie... See more
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Sarah at Hays Travel Cwmbran was super efficient. She made everything easy for us and nothing was too much trouble. It's always a pleasure booking with Hays Travel.
Company replied
We were attended to straight away . We went in to Cwmbran shop . Katie looked after us . We told her what we were looking for and that my friend needed a room suitable for disabilities. Some of the in... See more
Company replied
Belle is a great help. She goes anove and beyond. Having been on a cruise and stay where Belle recomended a great hotel in Dubronvik after listening to what we like we went back to her to.book ano... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 South Walk, NP44 1PU, Cwmbran, United Kingdom
- 01633504824
4.9
Excellent
966 reviews
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Excellent service
Friendly staff, always helpful and patient. Lovely to have the personal touch. Nothing is too much trouble
5 June 2026
Reply from Hays Travel - Cwmbran
Hi Elizabeth
We are so pleased to hear you appreciate our team's helpfulness and personal touch. Thank you for your kind words!
Kind Regards
Hays Travel Cwmbran
Reply from Hays Travel - Cwmbran
Michael,
We appreciate your feedback. We are glad everything was as expected.
Kind Regards
Hays Travel
What a result!
We had a really great experience, with our ideas and dates taking into consideration. City break found and booked, alongside preferred seat allocation and car parking. What a result
7 June 2026
Reply from Hays Travel - Cwmbran
Hi Sarah
We're so glad we could help create such a wonderful experience for you, taking all your preferences into account. Thank you for sharing your positive feedback!
Kind Regards
Hays Travel Cwmbran
Good and helpful as usual
Good and helpful as usual.
Highly recommend . Once again thanks for your help.
8 June 2026
Reply from Hays Travel - Cwmbran
Cicco,
We're so glad our team was helpful. Thank you for your kind words and recommendation!
Kind Regards
Hays Travel
Very impressed
All the ladies have been very helpful and professional and so friendly definite recommend. Made it easy to book and get the information we needed.
7 June 2026
Reply from Hays Travel - Cwmbran
Hi Suzanne
Thank you for your wonderful review! We are so pleased to hear our team made your booking easy and provided all the information needed.
Kind Regards
Hays Travel Cwmbran
Superb service and knowledgege
Belle is a great help. She goes anove and beyond.
Having been on a cruise and stay where Belle recomended a great hotel in Dubronvik after listening to what we like we went back to her to.book another cruise.
The Cwmbran team were also extremely helpful with booking seats and airpiort experience suitable as my partner has a health related disability.
Great service all round!!
4 June 2026
Reply from Hays Travel - Cwmbran
Michelle ,
Thank you for this wonderful 5-star review! We are so pleased to hear that our team provided such excellent service and went above and beyond to ensure a great experience. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Cwmbran
Hi both,
Thankyou for your kind review, and thank you for coming back to Hays Travel Cwmbran to rebook with us once again. We are very grateful for your repeat custom.
If you have any questions regarding your booking please get in touch.
Kind Regards
Sarah
Poppy was so helpful
Poppy was so helpful. I was only'browsing' but I was looking to book something in the far east and she showed me a trip that I ultimately booked and am looking forward to immensly. Thank you Poppy and good luck withyour baby!
3 June 2026
Reply from Hays Travel - Cwmbran
Hi Hilary,
Thank you for your wonderful feedback about poppy! We are so pleased we could help you find your perfect trip. We hope you have an amazing time,
Kind Regards
Hays Travel Cwmbran
Top service from Ceri-Ann …
Ceri-Ann as always provided top notch service, listened to what we were looking for, and came up trumps with a holiday as always.
Having had issues previously with other providers, we won't go anywhere else.
28 May 2026
Reply from Hays Travel - Cwmbran
HI JEREMY
We are so glad to hear that our team provided such excellent service and found the perfect holiday for you. We truly appreciate your loyalty!
Kind Regards
Hays Travel Cwmbran
Holiday
Excellent the staff are so polite and helpful especially belle she looked after us.
3 June 2026
Reply from Hays Travel - Cwmbran
Hi Terry
We're so glad you had an excellent experience with our team. We appreciate your kind words about Belle and that she looked after you so well
Kind Regards
Hays Travel Cwmbran
Great experience
Great experience, made sure I understood everything and made me feel safe using my card over the phone.
22 May 2026
Reply from Hays Travel - Cwmbran
We are so glad to hear you had a great experience and felt secure. Thank you for your kind feedback!
Kind Regards
Hays Travel Cwmbran
Lovely helpful staff Ceri Ann got us…
Lovely helpful staff Ceri Ann got us the holiday to suit all our needs
30 May 2026
Reply from Hays Travel - Cwmbran
Thank you for your kind words! We are so pleased we could help you find the perfect holiday.
Kind Regards
Hays Travel Cwmbran
Falkirk wheel, finally got there. was very good
Hotel was very good, ground floor room and excellent food. The whole trip was well organised and comfortable. Tour guide/driver was very knowledgeable and an excellent driver. I look forward to many more trips through Hays Travel. Thank you.
11 May 2026
Reply from Hays Travel - Cwmbran
Hi sylvia ,
We are so pleased to hear you enjoyed your trip and found the hotel, food, and organization excellent. We appreciate your kind words and look forward to assisting you with future travels!
Kind Regards
Hays Travel Cwmbran
It was a nice smooth process
It was a nice smooth process and Ceri Ann made it a nice experience for us
We were adding onto another booking.and she.managed to get us rooms next to our friends.
27 May 2026
Reply from Hays Travel - Cwmbran
Hi Wendy,
We are so pleased to hear about your smooth booking process and that we could get you rooms next to your friends!
Kind Regards
Hays Travel Cwmbran
We always get good service from Hays…
We always get good service from Hays one of the staff we now is a friend of ours and gives us good advice sorts out our parking and disabled assistance at the airport
21 May 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely review and continued support of Hays Travel Cwmbran
We’re so pleased to hear you always receive great service and that the team can help make your travel experience easier, from parking to airport assistance. We look forward to helping you with your next holiday!
Very well informed agent
Very well informed agent, who gave us all the details and choices, couldn't have asked for better
26 May 2026
Reply from Hays Travel - Cwmbran
We truly appreciate your kind words. We are so glad we could assist you with your choices!
Kind Regards Hays Travel Cwmbran
Staff very good and helpful
18 May 2026
Reply from Hays Travel - Cwmbran
Hi Alan,
We appreciate your kind words. We are so pleased our team was helpful.
Kind Regards
Hays Travel Cwmbran
Sarah was very helpful and took the…
Sarah was very helpful and took the time to make sure we got exactly what we wanted.
24 May 2026
Reply from Hays Travel - Cwmbran
We're so glad our team provided such helpful service. We appreciate your kind words!
Kind Regards
Hays Travel Cwmbran
Very friendly and well informed staff
Very friendly and well informed staff, good selection of holidays to choose from. The staff we dealt with were extremely helpful in finding the package which suited us perfectly due to exact travel dates.
24 May 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely review! 💙
We’re delighted to hear that you found our team friendly, knowledgeable and helpful throughout the booking process. Finding the perfect holiday with the right travel dates is so important, so we’re really pleased we could help you find a package that suited you perfectly.
Thank you for choosing Hays Travel Cwmbran — we truly appreciate your support and look forward to helping you plan your next adventure! ✈️🌍
Staff were very helpful,listened to…
Staff were very helpful,listened to what we wanted and gave us plenty of time to make a decision. Very pleased with experience as ever. I don’t use any other company or branch when booking.
21 May 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely review. We’re so pleased you had a great experience with us and felt well looked after. We really appreciate your continued support and look forward to helping with your next holiday!
Hays Travel Cwmbran
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