Seen that Princess Cruises are doing a low deposit so called into our local Hays Travel Agency and booked a cruise for 2028. Our local store is Cwmbran and Alixandra who booked it for us was very frie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ceri-Ann at Hays Travel in Cwmbran was excellent. She spent a considerable amount of time exploring options and trying to get the best deal for me. She is friendly, helpful & knowledgeable. I can’t re... See more
Grace was very helpful. She when to great time, looking at all holidays, to great the best price for me, full all the dates, I give her. I have not booked a holiday for years, but Grace, answered what... See more
Company replied
We were attended to straight away . We went in to Cwmbran shop . Katie looked after us . We told her what we were looking for and that my friend needed a room suitable for disabilities. Some of the in... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 South Walk, NP44 1PU, Cwmbran, United Kingdom
- 01633504824
4.9
Excellent
953 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really knowledgeable and patient…
Really knowledgeable and patient service by Annabelle during our recent booking procedure.
20 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I like booking my holidays through Hays…
I like booking my holidays through Hays the staff are brilliant at what they do
20 August 2026
Reply from Hays Travel - Cwmbran
Paul ,
Thank you for your wonderful feedback! We are so pleased to hear that you enjoy booking your holidays with us and that our staff provide excellent service. We truly appreciate your kind words.
Kind Regards
Hays Travel Cwmbran
Reply from Hays Travel - Cwmbran
Jacqui Bate,
Thank you for your kind words! We are delighted to hear you had such a positive experience with us.
Kind Regards
Hays Travel Cwmbran
Seen that Princess Cruises are doing a…
Seen that Princess Cruises are doing a low deposit so called into our local Hays Travel Agency and booked a cruise for 2028. Our local store is Cwmbran and Alixandra who booked it for us was very friendly and efficient. Booking went through very smoothly and got a good cabin where we wanted and at a good price.
19 August 2026
Reply from Hays Travel - Cwmbran
Thank you for your fantastic review! We're so pleased to hear that your booking experience was smooth and that you secured a great cabin at a good price. We appreciate your kind words.
Kind Regards
Hays Travel Cwmbran
Ceri Anne was very helpful and she was…
Ceri Anne was very helpful and she was able to get the cabin I wanted.
16 August 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely feedback! We’re delighted to hear that Ceri Anne was able to secure the exact cabin you wanted and provide such helpful service.
Hays Travel Cwmbran
Belle was very pleasent and helpful and…
Belle was very pleasent and helpful and very efficient once we had found the holiday we liked.
11 August 2026
Reply from Hays Travel - Cwmbran
Guest,
Thank you for your kind words! We are so pleased to hear that you had such a positive and efficient experience finding your perfect holiday.
Kind Regards
Hays Travel
Grace was very helpful
Grace was very helpful. She when to great time, looking at all holidays, to great the best price for me, full all the dates, I give her. I have not booked a holiday for years, but Grace, answered what I asked. Covered Holiday insurance, and parking at Airport. Very happy with the service.
18 August 2026
Reply from Hays Travel - Cwmbran
Paul,
Thank you so much for your wonderful review! We are so pleased to hear that our team member provided such fantastic service and found you the best price for your holiday. It's great to know we made everything easy for you, including the insurance and airport parking.
Kind Regards
Hays Travel
Happy Holidays
Ceri-Ann at Hays Travel in Cwmbran was excellent. She spent a considerable amount of time exploring options and trying to get the best deal for me. She is friendly, helpful & knowledgeable. I can’t recommend Hays Travel enough. Thank you
17 August 2026
The lady was very helpful and really…
The lady was very helpful and really pleasant thank you
16 August 2026
Attentive service as always
9 August 2026
Staff were excellent and professional…
Staff were excellent and professional will book again
14 August 2026
Reply from Hays Travel - Cwmbran
Hi Jeffrey
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff to be excellent and professional. We look forward to assisting you again in the future.
Kind Regards
Hays Travel Cwmbran
Girls are brilliant,very…
Girls are brilliant,very helpful,polite,nothing to much trouble.
13 August 2026
Reply from Hays Travel - Cwmbran
Hi Joy
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and polite, and that nothing was too much trouble for them.
Kind Regards
Hays Travel Cwmbran
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely review! We’re so pleased you received great service and really appreciate your feedback!
Hays Travel Cwmbran
Sarah was fantastic great service and…
Sarah was fantastic great service and provided me with all that I wanted x
10 August 2026
Reply from Hays Travel - Cwmbran
kay evans,
Thank you so much for your wonderful feedback! We are so pleased to hear you received such great service and found everything you wanted.
Kind Regards
Hays Travel Cwmbran
Staff were friendly
Staff were friendly, helpful and knowledgeable. They easily addressed a holiday change.
8 August 2026
Reply from Hays Travel - Cwmbran
Hi Maxine
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly, helpful, and knowledgeable in assisting you with your holiday change.
Kind Regards
Hays Travel Cwmbran
always use hays travel as the girls are…
always use hays travel as the girls are fab and are willing to go above and beyond to help
7 August 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your wonderful feedback! We’re delighted to hear you always choose Hays Travel and that our team goes above and beyond to help. Providing great service is really important to us, so your kind words mean a lot. We look forward to helping you with your next holiday!
Alex was brilliant and really…
Alex was brilliant and really knowledgeable about Rhodes!
7 August 2026
Reply from Hays Travel - Cwmbran
Hi Lynda
We're so pleased you had a great experience with us. We are glad to hear our team member was knowledgeable!
Kind Regards
Hays Travel Cwmbran
Reply from Hays Travel - Cwmbran
Rosemary,
Thank you for your wonderful 5-star review! We are so pleased to hear that our assistant was able to provide you with such helpful support. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Cwmbran
Alix was incredible
Alix was incredible. We told her what we wanted and she found the most amazing deal. Can’t fault the service. Will definitely book with Alix again.
5 August 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your wonderful feedback! We are delighted to hear that Alix found you an amazing deal and that you were so pleased with the service. We look forward to helping you again. - Hays Travel Cwmbran
Katie at Cwmbrân branch was very…
Katie at Cwmbrân branch was very helpful. Guided us every step
Of the way, she recommended a few places and we’ve now booked for this September, my first holiday in 8 years due to my illness. I’m so looking forward to it. Thank you Katie x
27 July 2026
Reply from Hays Travel - Cwmbran
Hi Joanne
Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that our team member was so helpful in guiding you every step of the way. We are especially delighted to know that you're looking forward to your first holiday in eight years. We hope you have an absolutely fantastic time!
Kind Regards
Hays Travel Cwmbran
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.