Fast efficient friendly service as usual,I always book through Hays travel. Highly recommend for all you holiday needs. Nothing is too much trouble. Peace of mind that you have everything sorted for... See more
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Wouldn’t travel without Hay’s customer focused staff. Hays have ensured that my holiday ran as smoothly as possible and dealt with my assisted travel needs with professionalism and knowledge and check... See more
Company replied
We have used Hayes Travel on many occasions and always found them very helpful and knowledgeable in dealing with our requirements. On our last visit we were booking two holidays for 2027 for ourselves... See more
Company replied
My friend and I just popped in to check on what was available and saw Michelle who was very helpful and knowledgeable about where we were going. An overall positive experience
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom
- 01144075198
5.0
Excellent
3K reviews
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Jessie a very friendly and helpful girl…
Jessie a very friendly and helpful girl really helped us decide on booking our holiday .Have booked with Hays for years wouldn’t book any where else
19 July 2026
Reply from Hays Travel - Crystal Peaks
Philip John Marsh,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and appreciate your continued loyalty. We look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
ANDREA WHITE,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found our service helpful and that we could assist you without any trouble.
Kind Regards
Hays Travel Crystal Peaks
Excellent service brilliant staff would…
Excellent service brilliant staff would definitely book out holidays there again thanking you all
17 July 2026
Reply from Hays Travel - Crystal Peaks
Gordon Rowlands,
We're so happy to hear you had an excellent experience with our brilliant staff and service! We truly appreciate your kind words and look forward to welcoming you back for future holidays.
Kind Regards
Hays Travel Crystal Peaks
Reply from Hays Travel - Crystal Peaks
Thank you for your lovely review! It's great to hear you find our team useful.
Kind regards,
Hays Travel Crystal Peaks
David was extremely helpful and…
David was extremely helpful and friendly.
I have now booked two holidays with him in the last couple of weeks and will be back to book more.
8 July 2026
Reply from Hays Travel - Crystal Peaks
Mandy,
Thank you so much for taking time to write this lovely review, we appreciate your continues custom, David
Our holiday booked
Jessie who helped me book my holiday was absolutely brilliant she asked questions and helped when I wasn’t sure about somethings excellent service made me feel very comfortable explained things answered all my questions
14 July 2026
Reply from Hays Travel - Crystal Peaks
Elaine Gibson,
Thank you so much for your lovely review! We are so pleased to hear that our service made you feel comfortable and that all your questions were answered. We appreciate you choosing us.
Kind Regards
Hays Travel
Friendliest staff in the travel industry.
The helpfulness, atmosphere, make you feel welcome and the laughter while booking our holiday. Every time we have used Hays Crystal Peaks the delightful staff are always the same,Nothing is to much trouble for them.
13 July 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your wonderful feedback! We are delighted to hear that you always feel welcome and that our team makes booking your holidays an enjoyable experience. We truly appreciate your kind words.
Kind Regards
Hays Travel
Millie was tenacious in her desire to…
Millie was tenacious in her desire to book us this particular break She spoke to the coach company in order to get us a Worksop pick up for which we were very grateful....The coach company were not so switched on with their lack of attention and desire to supply the travel documents making it necessary for us to chase them up.Millie did this for us although they made it hard for her with their lax approach to answering the phone but due to Millie's diligence we finally received them..A big thank you to Millie for her super service...we have come to expect this from Hays Travel...Great staff !!
7 July 2026
Reply from Hays Travel - Crystal Peaks
We are incredibly grateful for your wonderful feedback! It's fantastic to hear about the exceptional service you received. We are so pleased that our team's diligence ensured you received your travel documents despite the challenges. We truly appreciate your kind words and look forward to assisting you with future travel plans.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Wendy,
Thank you for your review. We are happy to hear that you found our service perfect. As always, if you have any questions, please do not hesitate to contact us.
Kind Regards,
Hays Travel Crystal Peaks
very helpful staff
very helpful staff, great event. Would definitely want to attend another event
13 July 2026
Reply from Hays Travel - Crystal Peaks
Graham Wiles,
Thank you so much for your wonderful feedback! We are thrilled to hear that our staff was helpful and that you enjoyed the holiday event. We look forward to welcoming you to another one in the future.
Kind Regards
Hays Travel Crystal Peaks
I always use Hays Travel.
I always use Hays Travel.
The staff are really knowledgeable.,helpful and friendly.
12 July 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your kind words! We are delighted to hear that you consistently have such positive experiences with our team. We truly appreciate your loyalty.
Kind Regards
Hays Travel
The Hays Travel Holiday…
We attended the Hays Travel Holiday Show. Everyone was very welcoming and informative about the show. We gathered a lot of information and ideas for this September. It was a relaxed atmosphere, no pressure to buy. David asked if we needed help and from there, we chose our September holiday and booked it. I think the best holiday booking we’ve done. Thank you.
12 July 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience at our Holiday Show and found it informative and relaxed. We're delighted we could help you find and book your September holiday so smoothly!
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Jacqueline,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you in finding exactly what you were looking for.
Kind Regards
Hays Travel Crystal Peaks
Thy are a great team all very helpful…
Thy are a great team all very helpful always having a laugh and make you feel comfortable
12 July 2026
Reply from Hays Travel - Crystal Peaks
Mr J Cargill,
Thank you for your lovely feedback! We are so happy to hear that our team made you feel comfortable and that you had a great experience with us.
Kind Regards
Hays Travel Crystal Peaks
Anna was very helpful
Anna was very helpful, imformative and reassureing with all the questions we asked. She made the process enjoyable.
10 July 2026
Reply from Hays Travel - Crystal Peaks
Anne Shirtcliffe,
Thank you for your wonderful feedback. We are so pleased to hear that Anna made the process enjoyable for you.
Kind Regards
Hays Travel Crystal Peaks
Excellent service good friendly staff…
Excellent service good friendly staff straight easy booking process
11 July 2026
Reply from Hays Travel - Crystal Peaks
Kevin,
Thank you for your wonderful review! We are so pleased to hear that you found our service excellent and our staff friendly, and that the booking process was easy for you.
Kind Regards
Hays Travel Crystal Peaks
Exceptional Service from Michelle!
I had an amazing experience with Hays Travel, and I can’t recommend them enough! Michelle was absolutely fantastic from start to finish. She was friendly, professional, and incredibly patient, taking the time to answer all of my questions and helping me find the perfect holiday. Nothing was ever too much trouble, and she made the whole booking process completely stress-free.
Michelle went above and beyond to make sure everything was exactly how I wanted it, and her knowledge and excellent customer service really stood out. It’s so refreshing to deal with someone who genuinely cares about their customers and wants them to have the best experience possible.
Thank you, Michelle, for all your help. I’ll definitely be booking with Hays Travel again and will be recommending both Hays Travel and Michelle to all my family and friends! ✈️🌴💙
11 July 2026
Reply from Hays Travel - Crystal Peaks
Elisha Smith,
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear you had such an amazing experience. It's fantastic to know that Michelle was friendly, professional, and incredibly patient, making your booking stress-free. We truly appreciate your kind words and look forward to helping you plan your next adventure!
Kind Regards
Michelle
Hays Travel Crystal Peaks
Really good booking experience
Really good booking experience. Annalie was really professional and friendly and made us feel really at ease and calm, even my 17 year old commented how nice she was. Cannot recommend enough!
11 July 2026
Reply from Hays Travel - Crystal Peaks
tracey dungworth,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was professional and that our team member made you feel at ease. We appreciate your high recommendation.
Kind Regards
Hays Travel Crystal Peaks
Reply from Hays Travel - Crystal Peaks
Kevin Smith,
Thank you for your wonderful review! We are so pleased to hear that you received excellent service from our team members.
Kind Regards
Hays Travel Crystal Peaks
Reply from Hays Travel - Crystal Peaks
Justine bowskill,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service helpful and that we were able to get your booking just right for you. We truly appreciate your positive feedback.
Kind Regards
Hays Travel Crystal Peaks
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