For many years we've booked through the internet but this time went to the Travel agent and I'm so glad we did. I felt more confident booking with your staff the lady who served us was brilliant she a... See more
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Excellent knowledge and support choosing a last minute get away from Anna. Happy to listen and make searches as we narrowed options down. Provided further advise on ticket collection, seat booking an... See more
We spotted a short break deal whilst booking our summer holiday. One phone call and we received all the relevant information from Anna. A quick and easy process over the phone, holiday booked. Excelle... See more
Company replied
Sat with a lovely young lady Jessie, she was so helpful, nothing was to much trouble even though we kept her busy with our questions. She was polite, with a very good attitude and very friendly,she... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom
- 01144075198
5.0
Excellent
3K reviews
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Helpful advice
Jessie guided us through the booking procedure offering friendly, knowledgeable advice. Excellent service
19 August 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your lovely review! It was all my pleasure :)
Jessie
Back to Travel agent
For many years we've booked through the internet but this time went to the Travel agent and I'm so glad we did. I felt more confident booking with your staff the lady who served us was brilliant she answered our question and left us feeling quite at ease with our holiday.
12 August 2026
As usual Hays Travel came up trumps
As usual Hays Travel came up trumps, Abigail was excellent, I got the holiday I wanted at the right price, Abigail explained the holiday to me in great detail and she was impressed by the holiday I had chosen.
20 August 2026
Excellent knowledge and support…
Excellent knowledge and support choosing a last minute get away from Anna. Happy to listen and make searches as we narrowed options down. Provided further advise on ticket collection, seat booking and currency also provided. Really enjoyable experience.
17 August 2026
Always good service
Always good service from David and Rihanna and Louise at Hays travel Crystal Peaks
16 August 2026
We was seen by David and as usual we…
We was seen by David and as usual we got a very good response from him.We went through several options till we found the right one for us.Well done David and Hays.
18 August 2026
No waiting to be served
No waiting to be served. Efficient friendly agent Annalie. Matched prices we had found. All booked with relevant paperwork very quickly.
18 August 2026
Reply from Hays Travel - Crystal Peaks
Thanks for the lovely feedback, Glad we were able to help and get you booked. Annalie.
Very helpful and informative young lady…
Very helpful and informative young lady who made you feel you were talking to a friend.
17 August 2026
all o k
all work done for you, knowing everything isstraight forward no need to worry about anything, very proffesional and friendly staff
12 August 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for the lovely review. We love having the opportunity to take care of everything for you. Thanks for booking with us. Dave.
Jo was amazing she is so knowledgeable…
Jo was amazing she is so knowledgeable and tailored my holiday to exactly what I was looking for
16 August 2026
Reply from Hays Travel - Crystal Peaks
Ingrid,
Thank you so much for your fantastic 5-star review! I really appreciate your kind words.
Kind Regards
Jo
Hays Travel
Being 80 year old cant get out much…
Being 80 year old cant get out much made inquire and was qoted £806.Tried to get through to office next two days on phone very busy.
Next day only time been able to get in shop.Finished up paying£960 each.No problem with staff brilliant.just improve
Phone service holiday made expensive
8 August 2026
Reply from Hays Travel - Crystal Peaks
Hi Ronald, thank you for your review. We apologise for the difficulties you experienced trying to reach us via our phone lines, however, we are glad we could get the holiday booked for you. Thanks, Natalia
Cathy went above and beyond as…
Cathy went above and beyond as always,would recommend for all your travel requirements
15 August 2026
Reply from Hays Travel - Crystal Peaks
Hi Neil, thank you for your lovely review! It really does mean a lot. Please contact me if there's anything else I can help with. Thanks, Cathy
Nothing was too much trouble for…
Nothing was too much trouble for Jessie, even though we didn't get into the shop until nearly closing.
13 August 2026
Reply from Hays Travel - Crystal Peaks
I am so glad i could help, if you need anything please let us know - Jessie
Amazing customer service
Amazing customer service from start to end also managed to price match the holiday I had found online
13 August 2026
Reply from Hays Travel - Crystal Peaks
Thankyou for your lovely review, we are pleased to hear you had a good experience!
Reply from Hays Travel - Crystal Peaks
What a lovely thing to say, thankyou! - Millie
Reply from Hays Travel - Crystal Peaks
Christine Wilcox,
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff to be helpful and that the booking process was easy for you.
Kind Regards
Hays Travel Crystal Peaks
Sat with a lovely young lady Jessie
Sat with a lovely young lady Jessie, she was so helpful, nothing was to much trouble even though we kept her busy with our questions.
She was polite, with a very good attitude and very friendly,she really made the experience pleasurable.
Would highly recommend her to family and friends.
12 August 2026
Reply from Hays Travel - Crystal Peaks
Julie,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague made your experience so pleasurable and that you would highly recommend them.
Kind Regards
Hays Travel Crystal Peaks
Short notice break
We spotted a short break deal whilst booking our summer holiday. One phone call and we received all the relevant information from Anna. A quick and easy process over the phone, holiday booked. Excellent service again from the Crystal Peaks branch and Anna especially.
11 August 2026
Reply from Hays Travel - Crystal Peaks
Paul Watts,
Thank you for your wonderful review! It's fantastic to hear that booking your holiday was a quick and easy process, and that you received excellent service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Kathy was an absolute gem helping me…
Kathy was an absolute gem helping me choose and book a holiday, so patient and very informative, really appreciated her help
11 August 2026
Reply from Hays Travel - Crystal Peaks
Mrs Barbara Kacak,
Thank you for your wonderful feedback! Always a pleasure to book your holidays.
Kind Regards
Cathy
Hays Travel
Helpful and pleasant staff
Lengthy and very helpful service by Jessie to find our holiday requirements with a pleasant manner throughout
10 August 2026
Reply from Hays Travel - Crystal Peaks
Frances Calpin,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member provided lengthy and very helpful service with a pleasant manner throughout, finding your holiday requirements.
Kind Regards
Hays Travel
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