Hays staff are very professional and went the extra mile to find our holiday. They kept us informed of changes made due to water levels in the Rhine. Macy and Emma ensured we had all paperwork befo... See more
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Extremely friendly, knowledgeable and professional staff make booking a holiday so easy. I was able to book the exact package I had seen on line. They even sorted out cancelling my airport transfers w... See more
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Laura was very welcoming and helped us find a cruise within our budget. She explained everything to us and is arranging our transport to Southampton. It was a very enjoyable visit with a great outcome... See more
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Exactly what I want, somebody professional to sort my holiday out for me and my wife finding what we want when we want and we're we wanted. Erin was patient her lead questions obtained the information... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Liverpool Road, L23 5SF, Crosby, United Kingdom
- 01514386605
4.9
Excellent
770 reviews
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Reply from Hays Travel - Crosby
Thank you for your kind review!
Always a great experience
Lovely friendly and caring staff, always helpful and professional
31 January 2026
Reply from Hays Travel - Crosby
Thanks so much Gillian for your kind review!! Glad we got your holiday sorted :)
Yet another holiday booking made simple…
Yet another holiday booking made simple with Erin. Sent her all the details and she was able to get what we wanted and was super patient with my questions! Professional and pleasant thank you Erin.
3 February 2026
Reply from Hays Travel - Crosby
Hi Paula, thank you so much for your kind review! So glad I could get you what you wanted - Erin
Great service and helpful agents.
1 February 2026
Reply from Hays Travel - Crosby
Hi Kenneth, thank you for your lovely review! It was my pleasure - Nicole
Nothing was too much trouble
We went in to the Crosby branch of Hays travel for some ideas of availability for a party of 13. Everyone was friendly
in the shop. Macy was wonderful!. We took away some printouts for ideas, and returned to book the holiday the next day,. 10 adults, 1 toddler and 2 children.
Macy booked our seats and everything else we needed.Nothing was too much trouble for her. So efficient and friendly.
Thankyou Hays travel
22 January 2026
Reply from Hays Travel - Crosby
Thank you so much Denise for your kind review!! So glad i was able to be apart of booking your summer holiday. Time to look forward now :) - Macy
Great experience
Had a great experience booking my holiday. The staff were so friendly and knowledgeable and made the process so easy. Will definitely use Hays again for all my holiday requirements.
22 January 2026
Reply from Hays Travel - Crosby
Thanks for such a kind review Paul! - Emily :)
Thank you for your help on booking…
Thank you for your help on booking Thailand 🇹🇭 we're looking forward to going thanks again
27 January 2026
Reply from Hays Travel - Crosby
Thank you for your kind review, always a pleasure! :)
Always great responsive service
Booked a few holidays now with Hays (Crosby - Macy) and always get what you after looking for. Tell them what you would like and they do all the hard work.
17 January 2026
Reply from Hays Travel - Crosby
Thanks Ian and jo for your kind review! Thank you for booking with me :) Macy
The young lady who delt with us
The young lady who delt with us, Nicole, although new to the job was excellent. Nothing was too much trouble. We booked two holidays with her she explained everything to us in a way we new and understood everything.
25 January 2026
Reply from Hays Travel - Crosby
thank you so much for such a lovely review Frank! It was absolutely my pleasure! - Nicole :)
Emily was helpful
Emily was helpful, courteous and very efficient. Excellent Customer Service
18 January 2026
Reply from Hays Travel - Crosby
Hi Jackie, thank you for this lovely review! So glad you had a wonderful experience :) - Nicole
From start to finish the staff was…so helpful
From start to finish the staff was friendly and helpful explaining everything as she was going through it even I can understand so 10/10 from me
16 January 2026
Reply from Hays Travel - Crosby
Hi John, thank you so much for this review! So glad we got your holiday all booked for you :) - Leighla
Reply from Hays Travel - Crosby
Hi Pushpa, so glad I could help you and get your cruise booked! - Macy
I will wait till my all all my all the…
I will wait till my all all my all the requirements including all possible necessities completed but until now I have good experience ( by the way I am disabled and walking for more then few yards is difficult.
22 January 2026
Reply from Hays Travel - Crosby
Hi Suraj, thanks so much for this kind review! So glad you have had a lovely experience with us - Macy
Reply from Hays Travel - Crosby
Thank you for your kind review, always a pleasure!
It was an excellent experience with…
It was an excellent experience with Macey who was very efficient, professional and attentive to the task in hand. Very easy to sort out flights. Highly recommend Hayes travel Crosby.
21 January 2026
Reply from Hays Travel - Crosby
Thank you for such a kind review Chris! It was my pleasure :) - Macy
Claire was very knowledgeable…
Claire was very knowledgeable regarding looking for holidays. She was very helpful
19 January 2026
Reply from Hays Travel - Crosby
Thanks so much Jackie for your kind review, lovely booking your holiday! How exciting :) Claire
Erin was really helpful
Erin was really helpful.
I explained what we were looking for on Saturday and she found what we wanted and we booked on Monday.
20 January 2026
Reply from Hays Travel - Crosby
Thankyou Rosemary, It was wonderful booking you and i hope you enjoy your cruise :) -Erin
Reply from Hays Travel - Crosby
Hi Patricia, that is so lovely of you to say thank you! - Leighla
Great service from Laura at Hays Travel…
Great service from Laura at Hays Travel Crosby. She saved me hours of searching and quickly found me a holiday based on my (extensive!) criteria. She even price matched the easyJet sale price. Great service, thank you. Melissa
18 January 2026
Reply from Hays Travel - Crosby
Hi Melissa, thanks so much for this lovely review! It was my pleasure - Laura
prompt attention,very knowledgeable and…
prompt attention,very knowledgeable and helpful staff.
11 January 2026
Reply from Hays Travel - Crosby
Thank you for your kind review!!
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