Hays staff are very professional and went the extra mile to find our holiday. They kept us informed of changes made due to water levels in the Rhine. Macy and Emma ensured we had all paperwork befo... See more
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Extremely friendly, knowledgeable and professional staff make booking a holiday so easy. I was able to book the exact package I had seen on line. They even sorted out cancelling my airport transfers w... See more
Company replied
Laura was very welcoming and helped us find a cruise within our budget. She explained everything to us and is arranging our transport to Southampton. It was a very enjoyable visit with a great outcome... See more
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Exactly what I want, somebody professional to sort my holiday out for me and my wife finding what we want when we want and we're we wanted. Erin was patient her lead questions obtained the information... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Liverpool Road, L23 5SF, Crosby, United Kingdom
- 01514386605
4.9
Excellent
770 reviews
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Visited the shop it was worm and…
Visited the shop it was worm and plesent and very friendly. The service was profesonal.All the staff were helpful and reasoring about the issues in the middle East
3 March 2026
Reply from Hays Travel - Crosby
Hi Stephen
We appreciate you taking the time to share your experience. We're so glad you found our shop welcoming and the team helpful, especially with the Middle East concerns.
Claire
Exceptional service Hays Crosby
Great service! They took a genuine interest in my holiday requests and matched them perfectly. The service was exceptional, and they shopped around to find me the best price. Thank you, Hays Crosby!
27 February 2026
Reply from Hays Travel - Crosby
Thank you so much for your lovely review Claire, it was our pleasure! :)
Great customer service
Wanted to book a trip to Canada 18 months in advance. Provided a vague outline of requirements and the travel advisor went to work researching providers and tours that most met the requirements and sent through 2 quotes.
Returned a couple of days later to book and advisor patiently went through every detail to make sure itinerary was perfect for us. No question was too small or too much trouble.
Staff were exceptionally friendly but special mention to Erin who dealt with my booking
2 March 2026
Reply from Hays Travel - Crosby
Hi Mark,
Thankyou for leaving such a lovely review, Now is just the countdown to your amazing tour !! ( Plus the other two)
Look forward to seeing you again soon :)
-Erin
Really pleasant and informative…
Really pleasant and informative discussion with Macy about our ideas for a holiday in Vietnam. Discussed lots of options and Macy designed our ideal trip taking account of what we were after. Provided initial holiday outline then revised several times with new options to ensure we got the holiday we wanted and better flights. Compared prices and checked back with us ensuring we were comfortable with all details
21 February 2026
Reply from Hays Travel - Crosby
Hi Colin, thank you so much for this wonderful review! So happy we could get such a fabulous holiday all booked for you! - Macy
Friendly and helpful
3 March 2026
Reply from Hays Travel - Crosby
thank you Peter! It was my pleasure- Macy :)
Nothing was too much trouble. Thank you!
Excellent customer service from a very capable young lady, who gave my wife and me all the information we needed to book the trip we were looking for. Thank you Erin, we highly recommend you.
21 February 2026
Reply from Hays Travel - Crosby
Thank you peter for your lovely review! Glad we got you booked :)
Macy at crosby was very helpful
28 February 2026
Reply from Hays Travel - Crosby
Thank you for your lovely comments, Kathleen! - Macy
Shearings continental coach tour
I booked a Shearings/Leger continental coach tour thanks to the very competent and courteous attention of Macy.
28 February 2026
Reply from Hays Travel - Crosby
Thank you Phil, it was my pleasure! - Macy :)
My experience revolves around Nicole
My experience revolves around Nicole. My wife and I found her to be an extremely personable and efficient member of your staff, nothing was too much trouble for her, she is a credit to your Company.
28 February 2026
Reply from Hays Travel - Crosby
Hi John, thank you so much for this lovely review! So glad we could get you holiday all booked! - Nicole 😊
The staff were so helpful ive had them…
The staff were so helpful ive had them up the wall last couple of days , at last i booked my dream holiday , Erin who booked me was amazing best hayes shop by far
27 February 2026
Reply from Hays Travel - Crosby
Hi Jan,
Thankyou so much for your lovely review, and don't be silly you were amazing, Glad we got it all booked and sorted :)
-Erin
We had a really great experience when…
We had a really great experience when we went to book our holiday. Emily our adviser was really helpful and made our experience very informative and stress free.
26 February 2026
Reply from Hays Travel - Crosby
Hi Pat, thank you so much! So glad we could get your holiday all booked 🙂 - Emily
Efficient and friendly staff had my…
Efficient and friendly staff had my holiday booked within half hour and managed to get a reduction in price .
19 February 2026
Reply from Hays Travel - Crosby
Georgina,
We appreciate you sharing your experience with us. We are so glad our team provided efficient and friendly service, securing your holiday at a reduced price.
Macy, Hays Travel
Always an amazing experience with the…
Always an amazing experience with the staff in Hays Crosby. Laura was great today, very patient & happily booked a little trip away. ☀️
22 February 2026
Reply from Hays Travel - Crosby
Hiya Donna,
We are so happy to hear that you consistently have an amazing experience with our team. It was our pleasure to help you book your trip; thank you for your review.
Laura :)
Macy at Crosby branch
Had macy take care of me...she was very helpful and looked for what suited me an my son, looking at different locations in order to suit our needs.
18 February 2026
Reply from Hays Travel - Crosby
Thank you Andrew for your kind review!! Such a pleasure sorting your holiday for both of you! :) Macy
Amazing service
Amazing service, staff so friendly friendly staff. Highly recommende friends and family.
10 February 2026
Reply from Hays Travel - Crosby
Thanks so much Janet for your lovely review! So lovely to meet you both and be apart of booking your holiday - Emily :)
We were made very welcome as soon as we…
We were made very welcome as soon as we entered the shop. Your Assistant Erin was most helpful and knowledgeable.
11 February 2026
Reply from Hays Travel - Crosby
Hi Karen, thank you so much for your lovely review, it was wonderful booking you and your husband - Erin :)
Emily very helpful
12 February 2026
Reply from Hays Travel - Crosby
Thank you Sylvia, it was my pleasure! - Emily :)
the staff are always so helpful
12 February 2026
Reply from Hays Travel - Crosby
Hi Andy, thank you for your kind review :) - Macy
As always Macy was very attentive and…
As always Macy was very attentive and accommodating and found me exactly the holiday I was after
12 February 2026
Reply from Hays Travel - Crosby
Hi David, thank you for this lovely review! Glad I could find the perfect holiday for you 😊 - Macy
The lady was very helpful & friendly &…
The lady was very helpful & friendly & spoke about everything I needed to know. Would highly recommend Hays travel to my friends & family
1 February 2026
Reply from Hays Travel - Crosby
thank you for your kind review!! :)
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