Naomi was so friendly and helpful - not pushy at all. Such a lovely experience - made us feel confident going on another cruise with no worries at all. We are in our 70’s and not confident with tec... See more
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It's always a pleasure to go to Hays in Crewe. I love the window holidays. The staff are always very helpful and accommodating and, they always try and find exactly what I want by price and dest... See more
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My experience is that all the staff at the crewe branch are always trying to get the best price they can, They never pressure you in to booking when you ask for details on a holiday . Thanks to all th... See more
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Booked a holiday for myself and two daughters to Australia. The trip was tailor made to include all our chosen places to stay. This was all arranged in a friendly professional manner. Very pleased wit... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60A Market Street, CW1 2HD, Crewe, United Kingdom
- 01270 500773
4.9
Excellent
1K reviews
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Excellent service and a very good deal!
31 May 2026
Reply from Hays Travel - Crewe
Thank you for leaving me a lovely review and for booking your holiday with me :)
Naomi was so welcoming and was so…
Naomi was so welcoming and was so helpful. We always have great service and lots of good advice when we are booking our holiday.
31 May 2026
Reply from Hays Travel - Crewe
Thank you for your lovely review and for booking with us again :) We really appreciate it :)
Always book through hays travel even my…
Always book through hays travel even my friend /neighbour does now been on cruises .all inclusives. Canary islands bed and breakfast board basis depending on country and what has to offer . Find staff helpful spend time looking at your needs for what you want out of a holiday . Already having 4 trips within a year. Living the dream. Shame they dont do a point system for loyal customers. Like loyalty in shops. Just a suggestion
28 May 2026
Reply from Hays Travel - Crewe
Hi and thank you for booking another holiday with us. We appreciate your feedback and we will forward your suggestion to our head office as this would be a lovely idea. I hope you have a wonderful time and your many holidays :) x
Hays Travel very helpful.
We have been dealing with Chloe at Sandbach branch, but unfortunately it was closed on Sunday so we called Crewe. Lauren was very helpful (as was Chloe). We made the booking as there was only one midship cabin left and we didn’t want to miss it.
24 May 2026
Reply from Hays Travel - Crewe
Hi and thank you for your lovely review and for booking your holiday with us :)
the staff made the whole prosses easy…
the staff made the whole prosses easy it was good to see even though Hays have grown so bigl they still have a great team.
22 May 2026
Reply from Hays Travel - Crewe
We are so pleased to hear our team made your experience easy. Thank you for your wonderful feedback. Thank you for booking with us :D
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Always very pleasant and helpful going the extra mile every time we book with them. Nothing is ever too much trouble. Wouldn't choose to book with anyone else 😎
21 May 2026
Reply from Hays Travel - Crewe
Thank you for another fabulous review and for booking another holiday with us. Its always a pleasure to help find your holidays. See you again soon, Ali x
Ali at Hayes Travel Crewe was amazing
Ali at Hayes Travel Crewe was amazing. She helped us find the right holiday at the best price, even though we kept changing our minds. Very helpful.
20 May 2026
Reply from Hays Travel - Crewe
Aww thank you for leaving me such a lovely review! You will both have an amazing time. I wanted the holiday to be right for you both and think you have picked some lovely hotels. see you soon, Ali xx
All the staff where very helpfull with mine and my friends booking on sunday the 17th may they got us the best price forour holiday very pleased with the service we recievedfrom Anna and Alison at the
All the staff where very helpfull with mine and my friends booking on sunday the 17th of may they got us the best price for our holiday very pleased with the service we recieved from Anna and Alison at the Crewe Store
18 May 2026
Reply from Hays Travel - Crewe
Thank you for leaving a lovely review and for booking another holiday with us :) We will see you again soon, Ali & Anna xx
Proper travel agents
Proper travel agents! Patient, persistent knowledgeable and always friendly. Top class guys
13 May 2026
Reply from Hays Travel - Crewe
Thank you for your lovely review and thank you for booking your many holidays with us! We do appreciate it. See you both soon, the Hays girls :) xx
The travel advisor and her colleagues…
The travel advisor and her colleagues were very helpful and knowledgeable about the country, resort and hotel we selected.
12 May 2026
Reply from Hays Travel - Crewe
Thank you for you lovely review and for booking your holiday with us :) Kindest Regards Lauren
Customer service was very good
Customer service was very good. Lovely friendly helpful staff
7 May 2026
Reply from Hays Travel - Crewe
Thank you for booking with us and for your lovely review :) It was an absolute pleasure to book :)
I booked a cruise through Hays travel…
I booked a cruise through Hays travel they were amazing as this holiday was my first solo holiday they did everything for me
1 May 2026
Reply from Hays Travel - Crewe
Thank you for your review and your positive feedback x
South Africa Tour
Ali was very helpful when we booked our holiday and offered lots of options for our trip.
1 May 2026
Reply from Hays Travel - Crewe
Thank you for your positive feedback and for booking your amazing holiday with me. See you soon Ali x
Cruise Booking.
Alison was very helpful with everything that we asked about and she explained everything about the booking to us we got what we wanted for our holiday.
8 May 2026
Reply from Hays Travel - Crewe
Thank you for your lovely review and for booking your cruise with me. Its not long to wait and I will be in touch when your tickets are here. See you soon, Alison
Great service from Anna
Anna at the Crewe branch was extremely helpful and attentive when I telephoned the branch with a couple of queries on Sunday 3rd May.
We had already decided on a particular cruise but she telephoned the Cruise Line with a query I had raised and then rang me back a little later with the answer.
I was offered a better deal by Hays than booking direct with the cruise line; deposit paid and confirmation received by email within 15 minutes.
Excellent service, thank you.
3 May 2026
Reply from Hays Travel - Crewe
Thank you, it was an absolute pleasure to help and assist you book your cruise for your special trip. Anna x
Both Anna and Lauren were very good
Both Anna and Lauren were very good. They were genuinely interested in my requirements and listened to my requests and offered options.
Both really lovely members of staff.
I usually book online but it was nice to speak to someone face to face and be looked after
30 April 2026
Reply from Hays Travel - Crewe
Thank you so much for choosing to book with us we really do appreciate it and will look after you. Kindest Regards Anna, Lauren and team x
Great staff especially Alison the…
Great staff especially Alison the Manager from the Crewe shop, she is so helpful and caring, goes out of her way to accommodate you despite being busy.A good example to her staff.
23 April 2026
Reply from Hays Travel - Crewe
Aww, thank you for your lovely review and for booking your many holidays with me. It was a pleasure and a giggle to book your holidays. See you ladies soon, Ali x
First class
22 April 2026
Reply from Hays Travel - Crewe
Thank you for leaving a fab review and for booking your holiday with me :)
Reply from Hays Travel - Crewe
Thank you so much for taking the time and leaving such a lovely review and thank you for booking with me :)
All ways great service with a smile…
All ways great service with a smile Megan looked after me and helpful
28 April 2026
Reply from Hays Travel - Crewe
Thank you, for leaving me lovely review. Have a lovely holiday, Megan
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