Naomi was so friendly and helpful - not pushy at all. Such a lovely experience - made us feel confident going on another cruise with no worries at all. We are in our 70’s and not confident with tec... See more
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See what reviewers are saying
It's always a pleasure to go to Hays in Crewe. I love the window holidays. The staff are always very helpful and accommodating and, they always try and find exactly what I want by price and dest... See more
Company replied
My experience is that all the staff at the crewe branch are always trying to get the best price they can, They never pressure you in to booking when you ask for details on a holiday . Thanks to all th... See more
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The staff were all very friendly & welcoming. They all interacted with ourselves and our children which stopped them from getting bored. They were honest with reviews and booked us a fantastic holiday... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60A Market Street, CW1 2HD, Crewe, United Kingdom
- 01270 500773
4.9
Excellent
1K reviews
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Reply from Hays Travel - Crewe
Thank you for taking the time and leaving us a great review :) we really appreciate it and booking your holiday with us :)
We were helped by Ali today
We were helped by Ali today, she coudn’t do enough for us. She is such a lovely lady, so kind and helpful always smiling, she really is a credit to your company, amazing customer service.
18 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely feedback. We're thrilled to hear Ali provided such amazing service. We'll be sure to pass on your kind words – she is a real asset to the team. We appreciate your support and look forward to welcoming you again soon :)
Warm and welcoming service nothing is…
Warm and welcoming service nothing is to much trouble for the them.We use Hays travel all the time.
11 July 2026
Reply from Hays Travel - Crewe
Thank you for taking the time to leave such lovely feedback :)
Staff excellent problem was cost of…
Staff excellent problem was cost of holiday insurance which I declined having had insurance for 2 previous cruises at a reasonable cost the only difference being I am a few months older.Reason given was my medical condition?(nothings changed).
15 July 2026
Reply from Hays Travel - Crewe
Thank you for your feedback. We're delighted to hear that you found our team excellent. We're sorry to hear that the holiday insurance quote was higher than expected. Insurance premiums are determined by the insurance provider and can be affected by a range of factors, including age and medical information. We appreciate your comments and are pleased we could assist with your travel plans.
Hays are always so very helpful
Hays are always so very helpful, I don’t go anywhere else.
15 July 2026
Reply from Hays Travel - Crewe
Thank you for your kind feedback! We're delighted to hear that you always find our team helpful. Your loyalty means a lot to us, and we look forward to helping you with your future travel plans :)
The young lady who dealt with my…
The young lady who dealt with my booking was very friendly, she answered any questions I had and dealt with the booking confidently and efficiently. Very happy with the service.
7 July 2026
Reply from Hays Travel - Crewe
Thank you for your kind words :)
We went in not really knowing what we…
We went in not really knowing what we wanted, Anna was very helpful & patient, that’s important. Gave us options & time.
13 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely feedback. We're so pleased Anna was able to help, giving you plenty of options and time to find the right holiday. We'll be sure to pass on your kind words – we hope you have a wonderful trip!
The assistance we were given was…
The assistance we were given was excellent and all with a smile what more can be expected
11 July 2026
Reply from Hays Travel - Crewe
Thank you for your wonderful feedback. We're delighted to hear you received excellent assistance and a friendly smile throughout. We really appreciate your kind words and look forward to helping you again soon
The agent rang when they said they…
The agent rang when they said they would and because of that I managed to book a very popular cruise and we weren't disappointed.
3 July 2026
Reply from Hays Travel - Crewe
Thank you for your kind feedback. We're delighted to hear our team kept in touch and called when promised. It's great to know we were able to help you secure such a popular cruise, and we hope you have a fantastic time when you travel.
Reply from Hays Travel - Crewe
Thank you for you lovely feedback and for booking with me. See you soon, Lauren xx
The lady i think her name is Nikki was…
The lady i think her name is Nikki was very polite, helpful and patience.
27 June 2026
Reply from Hays Travel - Crewe
Thank you for your lovely feedback and for booking you holiday with us, see you again soon x
Reply from Hays Travel - Crewe
Thank you for booking with me and for your lovely feedback. See you soon, Luci x
Reply from Hays Travel - Crewe
Thank you for leaving me a lovely review and for booking with is, Anna
always have the best experience here
always have the best experience here, meg was lovely and so helpful!
5 July 2026
Reply from Hays Travel - Crewe
Aww thank you for your lovely feedback and for booking with us. You will have an amazing time, Meg xx
Amazing customer service
Booked a muti trip package to stop at a couple of places in the USA and Lauren and Anna were amazing. Even though we changed our minds with the dates and hotels a few times they just found us exactly what we wanted. Amazing
4 July 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave such a lovely review. We really appreciate you booking with us and we are glad we managed to get you sorted :D - Lauren & Anna
Ali, a very friendly and knowledge member of staff.
Ali, is an asset to your company.
She is keen to find the best price and do her utmost to provide a wonderful holiday for her customers.
2 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely feedback and for booking your amazing holiday with me. I will speak to you soon, Kindest Regards Ali
Ali is great!!
Ali is great, book multiple holidays with her and she always goes above and beyond to ensure we get just what we want. Wouldn’t book anywhere else! Thanks again Ali and thank you hays travel!
1 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely review and for booking another holiday with me :) You are all going to have an amazing time and it will soon come round :) See you all soon, Ali x
First class service from Alison at the…
First class service from Alison at the Crewe branch of Hays Travel when booking our 2027 Holiday.
Would recommend using the Crewe branch and Alison without hesitation
1 July 2026
Reply from Hays Travel - Crewe
Than you for your lovely feedback and for booking another holiday with me. That beach looks amazing, Im sure you will both have a fabulous time. See you both soon, Alison x
Personal,pleasant,and knowledgeable…
Personal,pleasant,and knowledgeable service,treated mire like a friend than a customer. I would recommend the Crewe branch to all.
23 June 2026
Reply from Hays Travel - Crewe
Thank you so much for leaving such a lovely review :D
Helpful staff
The last who helped us was very nice and helpful, nothing was too much to check for us, helping us to find a really nice adults only hotel and she found us 3 prefect hotels with amazing reviews, we went away to discuss the three hotels and went back an hour later to book the hotel with her, credit to the company
26 June 2026
Reply from Hays Travel - Crewe
Thank you for leaving such a lovely review and thank you for booking :)
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