We had a fantastic experience booking our holiday with Hays Travel in Cramlington, and especially want to mention Macey, who was absolutely amazing from start to finish. Macey was so friendly,... See more
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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See what reviewers are saying
Our family wouldn’t use any other travel agents …. The Cramlington Branch is our favourite Lisa the Manager and her staff are so helpful and patient 100%the best !!!!
I went into my local branch & was greeted by Macy. I already knew the details of what I wanted, so I advised her & I came away very happy, booked on a Cruise of a lifetime. I was handed a pouch with... See more
Company replied
Consultant Max was really good, he listen to want we wanted .He had patience as waiting time for booking the assistants for airport took time.Overall I would always go to hayes travel,they always give... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
5.0
Excellent
2K reviews
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An excellent service all round
An excellent service all round, from staff at various branches which I’ve bike through. So quick and easy and efficient in getting everything booked and sorted. Very happy and excited to my various upcoming holidays. Thankyou
12 June 2026
Reply from Hays Travel - Cramlington
We're so happy to hear you had such a positive experience across our branches! We're delighted we could make your booking process easy and efficient. Enjoy your upcoming holidays!
Thanks, Chloe :)
Macey was very pleasant and helpful and…
Macey was very pleasant and helpful and covered many options to allow us to decide and book our holiday
9 June 2026
Reply from Hays Travel - Cramlington
We are so happy to hear you had such a positive experience with us. We appreciate your kind words!
Thanks, Macey :)
Highly efficient.
No delay, prompt and helpful service, dealt with a follow up phone call efficiently and pleasantly.
Will use again.
Dealt with Macie from Cramlington.
9 June 2026
Reply from Hays Travel - Cramlington
We are so happy to hear you had such a positive experience with us. We appreciate your kind words!
Thanks, Macey :)
First experience of using Hays and…
First experience of using Hays and found the staff member very pleasant and helpful. All good so far.
7 June 2026
Reply from Hays Travel - Cramlington
We are so happy to hear you had such a positive experience with us. We appreciate your kind words!
Thanks, Macey :)
Quick easy and helpful
Quick easy and helpful, friendly staff always come to hays Cramlington to book holidays
1 June 2026
Reply from Hays Travel - Cramlington
We are so happy to hear you had such a positive experience with us. We appreciate your kind words!
Thanks, Jersey :)
Quick and easy knew exactly what we…
Quick and easy knew exactly what we were booking as looked online priced match friendly advisor plesent experience
7 June 2026
Reply from Hays Travel - Cramlington
We are delighted to hear you had such a pleasant and easy booking experience. Thank you for your kind feedback!
Thanks, Debs :)
Happy smiling staff
Happy smiling staff. Always happy to help, listen to what we want and give us the best price available.
Many thanks to Jersey & Lisa. Roll on December. xx
6 June 2026
Reply from Hays Travel - Cramlington
We are so happy to hear you had such a positive experience with us. We appreciate your kind words and look forward to December!
Thanks, Jersey & Lisa :)
Reply from Hays Travel - Cramlington
We appreciate your kind words. We are glad we could help.
Thanks, Jersey :)
The staff are so helpful and friendly
The staff are so helpful and friendly, we wouldn’t go anywhere else
6 May 2026
Reply from Hays Travel - Cramlington
We appreciate your kind words and loyalty. We are delighted you choose us!
Thanks, Lisa :)
Service was 100%
Service was 100%. Would always recommend hays, especially Faye.A who has always been fantastic and couldn’t do more for us when we book our holidays! Thank you
26 May 2026
Reply from Hays Travel - Cramlington
We are so pleased to hear about your excellent experience. Thank you for your kind words; we appreciate your recommendation!
Thanks, Faye :)
Fantastic friendly service and very…
Fantastic friendly service and very knowledgeable staff
25 May 2026
Reply from Hays Travel - Cramlington
We appreciate your kind words. We are glad we could help.
Thanks, Jersey :)
Perfect service once again
Perfect service once again , all booked over the phone by staff member Jersey who was very helpful and friendly too.
Always book with Hays and always very happy with them.
24 May 2026
Reply from Hays Travel - Cramlington
We're so pleased to hear you received perfect service and were happy with your booking. Thank you for your continued loyalty!
Thanks, Jersey :)
Excellent as usual at Cramlington
Excellent as usual at Cramlington. Staff extremely helpful with my booking. Lisa and Jess never fail.
29 May 2026
Reply from Hays Travel - Cramlington
We are so pleased to hear you had an excellent experience with us! We appreciate your kind words.
Thanks, Lisa & Jess :)
Absolutely brilliant
Absolutely brilliant, Max H (I think it was h)
Was so helpful , very pleasant and calm, and sorted my cruise out for a single person, which not many travel agents would do. Big thank you. Very happy
We come and see Max again 😁
28 May 2026
Reply from Hays Travel - Cramlington
Thank you so much for your wonderful review! We are delighted to hear we could assist you in finding the perfect cruise. We truly appreciate your kind words.
Thanks, Max H :)
Lisa and her staff are fantastic
Lisa and her staff are fantastic.
Booked with Lisa, nothing too much trouble. Holiday explained in detail.
Will always book with Hays Travel Cramlington
25 May 2026
Reply from Hays Travel - Cramlington
We're so glad our team provided fantastic service and explained your holiday in detail. We appreciate your loyalty and look forward to assisting you again!
Thanks, Lisa :)
This is the 3rd cruise we have booked…
This is the 3rd cruise we have booked through Hays travel and we have had brilliant service from all members of staff. Any questions we had were answered with complete professionalism
25 May 2026
Reply from Hays Travel - Cramlington
We truly appreciate your continued loyalty and kind words. We're so pleased to know our team provided excellent service for your cruise bookings.
Thanks, Jersey :)
Reply from Hays Travel - Cramlington
We appreciate your kind feedback. We are glad we could help.
Thanks, Max K :)
Bridget was extremely helpful when…
Bridget was extremely helpful when booking my cruise. She explained everything to me as I was nervous because I have never cruised before. Thank you Bridget. You are an asset to hays
21 May 2026
Reply from Hays Travel - Cramlington
We're so glad we could assist with your first cruise booking! We hope you have a wonderful trip and look forward to helping you again.
Thanks, Bridget :)
Excellent customer service very…
Excellent customer service very professional and helpful
20 May 2026
Reply from Hays Travel - Cramlington
We appreciate your kind feedback. We are glad we could help.
Thanks, Lisa :)
Make the experience personal and tailor…
Make the experience personal and tailor to our needs. Consider exactly what we like as long standing customers.
19 May 2026
Reply from Hays Travel - Cramlington
We truly appreciate your feedback and loyalty. We are always striving to personalize your experience with us.
Thanks, Max K :)
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