Another pleasant experience booking a further holiday with Hays Travel. We have used the services of Hays Travel for the previous holidays and found them to be honest and knowledgeable. On this occasi... See more
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See what reviewers are saying
Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more
Company replied
A lovely young lady called Tegan looked after us so well as it was the first time we were booking a cruise. From start to finish with a big smile she went through everything we needed to know and advi... See more
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The whole experience from start to finish was totally professional, but moreso, extremely friendly (I'd been into a local travel agent who made me feel uncomfortable).. so needless to say I walke... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
935 reviews
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Very knowledgeable and helpful
Very knowledgeable and helpful. Didn’t give the hard sell. Was genuinely interested in our holiday requirements. Easy to book.
29 May 2026
Reply from Hays Travel - Cleveleys
We're so pleased you found our team knowledgeable and helpful. We appreciate your kind words about your booking experience :)
Kind Regards
Hays Travel
Recommend Hays travel
We always book our holidays with Hays travel such friendly staff and we always come away with our ideal holiday would highly recommend Hays travel
22 May 2026
Reply from Hays Travel - Cleveleys
We are so pleased you consistently find our staff friendly and always find your ideal holiday with us. We appreciate your recommendation too! Louise xx
Reply from Hays Travel - Cleveleys
Hi James, Thankyou so much for leaving us an amazing review. We are so glad you was happy with our service :)
Katie was brilliant
Katie was brilliant, I was a very awkward customer and had her get quite a few different prices for me. She found me some brilliant deals and eventually we settled on Turkey next year. The booking process was so easy, everything done over message as I was in and out of meetings. Nothing was too much trouble. Will definitely be back to book Florida x
28 May 2026
Reply from Hays Travel - Cleveleys
Sarah Small,
We are so pleased to hear that Katie provided such excellent service and made your booking experience stress-free. It's wonderful to know that you felt well taken care of. We look forward to hopefully getting Florida booked for you also!
Kind Regards
Hays Travel
Great staff
21 May 2026
Reply from Hays Travel - Cleveleys
Hi James - I really enjoyed booking your holiday for you. Thank you for such a lovely review! Sandra x
Lovely helpful young lady
Lovely helpful young lady. Found us a reasonable holiday..when we really had no idea where we wanted to go. Thank you Tegan 😀
26 May 2026
Reply from Hays Travel - Cleveleys
We're so glad Tegan could help you find the perfect holiday, she will be so pleased with this review, thank you :) x
Happy
We found our experience, excellent, Chloe was very professional under a lot pressure and banter from ourselfs we are very happy with the service
25 May 2026
Reply from Hays Travel - Cleveleys
I am so happy to hear you had a great experience, it was a pleasure having you in store! Thank you, Chloe x
Fantastic experience booking our 3rd…
Fantastic experience booking our 3rd cruise with Hays Travel. Wouldn't book with anyone else. No hard up sell. Nothing was too much work. Very happy and we will be back. Special thanks to Chloe at Cleveleys Branch for helping me book our dream cruise.
21 May 2026
Reply from Hays Travel - Cleveleys
Hi Laura, Thankyou so much for leaving us such a lovely review! I will make sure this is passed onto Chloe :) xx
I've booked with hays the last 4 years…
I've booked with hays the last 4 years always find the service second to none and extremely friendly
14 May 2026
Reply from Hays Travel - Cleveleys
Hi Karen, Thankyou so much for leaving us such a lovely review! We are so happy to hear that you continue to keep coming back to us :) xx
Fuerteventura holiday booked
Christian was very helpful, and looked at all the different options I wanted for our holiday.
Its a pleasure to be greeted warmly when I go into Hays by all staff
13 May 2026
Reply from Hays Travel - Cleveleys
Shirley Mott,
We're so glad we could assist you with your holiday options and that our team provided a warm welcome. Thank you for your kind words!
Kind Regards
Katie xx
Sophia was very helpful and friendly…
Sophia was very helpful and friendly and was able to accommodate the changes I needed for my trip.
12 May 2026
Reply from Hays Travel - Cleveleys
Hazel,
We're so happy to hear that we were able to assist with your trip changes! Thank you for your positive feedback and for recognizing our helpful service.
Kind Regards
Reply from Hays Travel - Cleveleys
Hi Judith, Thank you for the Lovely review - Sandra xx
The staff are friendly and helpful
The staff are friendly and helpful. The lady I dealt with was excellent.
30 April 2026
Reply from Hays Travel - Cleveleys
We appreciate you taking the time to leave us a review for Sandra. We are so glad to hear you were happy with our service :) x
The lady was very professional and…
The lady was very professional and helpful in every way. Would have no problem booking with hays travel again .Very good staff .
1 May 2026
Reply from Hays Travel - Cleveleys
We're so glad to hear that the assistance you received was professional and helpful! It's wonderful that you would book with us again. We appreciate your feedback regarding our team.
Tegan was lovely and looked after me i…
Tegan was lovely and looked after me i would not hesitate to recommend Hays Travel to friends 😊
1 May 2026
Reply from Hays Travel - Cleveleys
We appreciate you taking the time to leave us such a wonderful review for Tegan! We're so glad to hear that you had a positive experience and would recommend us :)
Tegan was friendly and knew her stuff x…
Tegan was friendly and knew her stuff x she went the extra mile to rearrange our transfer back to the airport x
23 April 2026
Reply from Hays Travel - Cleveleys
Hi Amanda, Thankyou so much for leaving us such a lovely review!! Im so happy we could get everything all sorted and perfected for you :) xx
Chloe and Sophia where both lovely
Chloe and Sophia where both lovely, very professional and managed to grt us a great deal
30 April 2026
Reply from Hays Travel - Cleveleys
Thankyou so much for this lovely review, Danielle! It was lovely to meet you both and get your amazing trip booked :) xx
Knowledgeable, friendly and helpful
Very friendly team and able to answer all of our questions and had good knowledge of numerous locations. Took the stress away of trying to book ourselves.
5 April 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Wills, Thankyou so much for leaving our Katie such a lovely review! I will make sure this is passed on to her :) xx
Reply from Hays Travel - Cleveleys
We are happy you felt welcomed and assisted, and that you enjoyed our coffee. Thank you for your positive feedback; it means a lot to us. Louise xx
Staff knowing exactly what we…
Staff knowing exactly what we wanted.Plesent and very knowledgeable
13 April 2026
Reply from Hays Travel - Cleveleys
We appreciate you sharing your experience! We're happy to hear our team knew exactly what you wanted and were knowledgeable. Louise xx
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