Hays Travel - Chorley Reviews 

682
TrustScore 5 out of 5

4.9

38 Chapel Street, PR7 1BW Chorley, GB


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Rated 5 out of 5 stars

Great staff, Lauren was really helpful. Found what we wanted without overwhelming us with options. Unfortunately, the price had risen by the time we were ready to confirm everything 24hrs later so... See more

Rated 5 out of 5 stars

We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more

Rated 5 out of 5 stars

I spoke to Carrie in the morning and said I wanted to go to the shop that afternoon to confirm my holiday and pay a deposit, and even though she wasn’t there that day she said that she would pa... See more

Rated 5 out of 5 stars

Jade and Lauren were absolutely superb! They absolutely personified what good customer service looks like, they listened and understood exactly what we needed and found us a good little trip!

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 38 Chapel Street, PR7 1BW, Chorley, United Kingdom

  • 01257698034

4.9

Excellent

TrustScore 5 out of 5

682 reviews

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4.9

All reviews

(682)

118,436 reviews in the last 12 months

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Rated 1 out of 5 stars

Went in for euros got the worst rate…

Went in for euros got the worst rate ever and got charged £3.95 buy back guarantee even though I didn't ask for it or wasn't told about it either ,better off going to Althams

27 November 2025
Unprompted review
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

I'm so sorry for your experience in store, thanks for giving us the opportunity to rectify this for you & look forward to seeing you on Monday - Hays Travel Chorley Team

Rated 3 out of 5 stars

We went into Hayes travel on the off…

We went into Hayes travel on the off chance to book a last minute trip to Majorca.
The woman was helpful but misunderstood our mean of a beach location as we wanted to be on the beach front rather than Alma Beach.
When we arrived jet 2 holidays were pretty helpful but for the price we thought it was too expensive. A good trip though. Thanks

23 July 2025
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Reply from Hays Travel - Chorley

Thanks for your feedback and Im glad you had a good holiday - Jade

Rated 5 out of 5 stars

Booking with Carrie at hays travel in…

Booking with Carrie at hays travel in Chorley is always a great experience, she’s knowledgeable, helpful and very pleasant

21 November 2025
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Reply from Hays Travel - Chorley

Thanks so much for kind feedback and booking another cruise with me - Carrie

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and informative. Answered any concerns. Looking forward to our holiday.

16 November 2025
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Reply from Hays Travel - Chorley

Thanks for your kind feedback and booking your holiday with me - Lynsey

Rated 5 out of 5 stars

Superb!!!

Superb!!!! Leah is amazing sorted everything out for us for 2 holidays, very efficient and understood exactly what we wanted.

6 November 2025
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Reply from Hays Travel - Chorley

Thanks for your kind feedback and booking your holiday with me - Jade

Rated 5 out of 5 stars

Lauren was fantastic

Lauren was fantastic, helping us find a last minute holiday

11 November 2025
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Reply from Hays Travel - Chorley

Thanks for your kind feedback and booking your holiday with me - Lauren

Rated 5 out of 5 stars

Fantastic service

Was looking at booking a trip to Budapest but despite lots of google searches, still unsure of best place to stay to be central for different attractions. Jade was amazing. She showed us where the main attractions were, looked at walking distances, reviewed various hotels etc. Nothing was too much trouble. Holiday booked and documentation received. Thank you Jade

3 November 2025
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Reply from Hays Travel - Chorley

Thanks for your kind feedback and booking your holiday with me - Jade

Rated 5 out of 5 stars

I booked a short break to Poland using…

I booked a short break to Poland using your Chorley branch. Carrie sorted everything out for me with super efficiency & a friendly manner.
I have used Hays travel many times & always relieved a great service. 👍

8 November 2025
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Reply from Hays Travel - Chorley

Thanks for your kind feedback and booking another holiday with me - Carrie

Rated 5 out of 5 stars

Holiday sorted.

Went in looking for a specific holiday and the agent found us exactly what we wanted. She was also very polite and very helpful.

5 November 2025
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Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and booking your holiday with me - Carrie

Rated 5 out of 5 stars

Perfect travel agents

This is the 3rd time I've used hays travel agents. They are brilliant at listening to your needs and finding your perfect holiday. I would not go anywhere else. And a special mention to carrie who in my opinion is a lovely caring person.

29 October 2025
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Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and its my pleasure booking your holidays and having a catch up - Carrie

Rated 5 out of 5 stars

Lily sorted out everything for me and…

Lily sorted out everything for me and was a lovely friendly lady, made it so easy.. thank you.☺️

28 October 2025
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Reply from Hays Travel - Chorley

Thanks for the kind feedback and booking your holiday with me - Lily

Rated 5 out of 5 stars

This is the 3rd time we’ve booked with…

This is the 3rd time we’ve booked with Carrie at Hays Chorley. Nothing is too much and she always gives the best deal and advice.

14 October 2025
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Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and trusting me to book another wonderful holiday for you - Carrie x

Rated 5 out of 5 stars

Knowledgeable & professional

Vistied Chorley branch for the first time . Lauren was very helpfull. Went throu everything and answered any questions. Very knowledgeable and professional.
Will definitely be visiting again.
Thank you vwry much ☺️

19 October 2025
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks for kind feedback and booking your holiday with me - Lauren

Rated 5 out of 5 stars

The staff are very helpful and I have…

The staff are very helpful and I have been using them for the last four years and will continue using them.

9 October 2025
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Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and trusting me to book another wonderful holiday for you - Carrie x

Rated 5 out of 5 stars

As always dealing with Carrie at the…

As always dealing with Carrie at the Chorley branch of Hays Travel was easy. She is very pleasant and patient. We have also had dealings with other staff members who were very helpful too.0

4 September 2025
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and booking another wonderful cruise with me - Carrie

Rated 5 out of 5 stars

Thanks Carrie!!

Came into store and spoke with the lovely Carrie. She recommended me a few places for winter sun and found an amazing resort perfect for my little girl. Amazing deal, Carrie couldn’t do enough for us! Will definitely visit for all holiday bookings! Thank you!

12 October 2025
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Reply from Hays Travel - Chorley

Thanks so much Leonie for booking another holiday with me, you will love this hotel - Thanks Carrie X

Rated 5 out of 5 stars

It was quick and easy

It was quick and easy. The price was a bit higher than others but you are a company that l know and l feel assured the insurance is a good one

9 October 2025
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Reply from Hays Travel - Chorley

Thanks for purchasing your insurance with us - Carrie

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