Great staff, Lauren was really helpful. Found what we wanted without overwhelming us with options. Unfortunately, the price had risen by the time we were ready to confirm everything 24hrs later so... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more
I spoke to Carrie in the morning and said I wanted to go to the shop that afternoon to confirm my holiday and pay a deposit, and even though she wasn’t there that day she said that she would pa... See more
Jade and Lauren were absolutely superb! They absolutely personified what good customer service looks like, they listened and understood exactly what we needed and found us a good little trip!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went in for euros got the worst rate…
Went in for euros got the worst rate ever and got charged £3.95 buy back guarantee even though I didn't ask for it or wasn't told about it either ,better off going to Althams

Reply from Hays Travel - Chorley
We went into Hayes travel on the off…
We went into Hayes travel on the off chance to book a last minute trip to Majorca.
The woman was helpful but misunderstood our mean of a beach location as we wanted to be on the beach front rather than Alma Beach.
When we arrived jet 2 holidays were pretty helpful but for the price we thought it was too expensive. A good trip though. Thanks

Reply from Hays Travel - Chorley
Booking with Carrie at hays travel in…
Booking with Carrie at hays travel in Chorley is always a great experience, she’s knowledgeable, helpful and very pleasant

Reply from Hays Travel - Chorley
The staff were very helpful and…
The staff were very helpful and informative. Answered any concerns. Looking forward to our holiday.

Reply from Hays Travel - Chorley
Superb!!!
Superb!!!! Leah is amazing sorted everything out for us for 2 holidays, very efficient and understood exactly what we wanted.

Reply from Hays Travel - Chorley

Reply from Hays Travel - Chorley
Fantastic service
Was looking at booking a trip to Budapest but despite lots of google searches, still unsure of best place to stay to be central for different attractions. Jade was amazing. She showed us where the main attractions were, looked at walking distances, reviewed various hotels etc. Nothing was too much trouble. Holiday booked and documentation received. Thank you Jade

Reply from Hays Travel - Chorley
I booked a short break to Poland using…
I booked a short break to Poland using your Chorley branch. Carrie sorted everything out for me with super efficiency & a friendly manner.
I have used Hays travel many times & always relieved a great service. 👍

Reply from Hays Travel - Chorley
Holiday sorted.
Went in looking for a specific holiday and the agent found us exactly what we wanted. She was also very polite and very helpful.

Reply from Hays Travel - Chorley
Perfect travel agents
This is the 3rd time I've used hays travel agents. They are brilliant at listening to your needs and finding your perfect holiday. I would not go anywhere else. And a special mention to carrie who in my opinion is a lovely caring person.

Reply from Hays Travel - Chorley
Lily sorted out everything for me and…
Lily sorted out everything for me and was a lovely friendly lady, made it so easy.. thank you.☺️

Reply from Hays Travel - Chorley
This is the 3rd time we’ve booked with…
This is the 3rd time we’ve booked with Carrie at Hays Chorley. Nothing is too much and she always gives the best deal and advice.

Reply from Hays Travel - Chorley
Knowledgeable & professional
Vistied Chorley branch for the first time . Lauren was very helpfull. Went throu everything and answered any questions. Very knowledgeable and professional.
Will definitely be visiting again.
Thank you vwry much ☺️

Reply from Hays Travel - Chorley
The staff are very helpful and I have…
The staff are very helpful and I have been using them for the last four years and will continue using them.

Reply from Hays Travel - Chorley
As always dealing with Carrie at the…
As always dealing with Carrie at the Chorley branch of Hays Travel was easy. She is very pleasant and patient. We have also had dealings with other staff members who were very helpful too.0

Reply from Hays Travel - Chorley
Thanks Carrie!!
Came into store and spoke with the lovely Carrie. She recommended me a few places for winter sun and found an amazing resort perfect for my little girl. Amazing deal, Carrie couldn’t do enough for us! Will definitely visit for all holiday bookings! Thank you!

Reply from Hays Travel - Chorley
It was quick and easy
It was quick and easy. The price was a bit higher than others but you are a company that l know and l feel assured the insurance is a good one

Reply from Hays Travel - Chorley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







