efficient member of staff (SUE) always handles us well. Polite and attentive all through the bookings. Nothing is too much trouble for Sue. We keep coming back having just booked two more trips away... See more
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Quick, thorough, efficient and patient work by the assistant who we talked to about arranging a holiday. I do not have her name to hand but it’s written down somewhere!
Bethany at your Chichester branch made the whole experience very smooth and enjoyable. She is professional, very efficient and went out of her way to help us. Will definitely be booking future holid... See more
Company replied
Very friendly and helpful, informative, We had seen a holiday on Love Holiday and wanted to see if Hays Travel did the same. On the first phone call with Geniveve that particular's resort wasn’t av... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 South Street, PO19 1DS, Chichester, United Kingdom
- 01243 790700
4.9
Excellent
625 reviews
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I only called into Hays Travel for some…
I only called into Hays Travel for some advice but left having booked & paid for a holiday
Sarah & her colleagues were highly efficient, knowledgeable & friendly
Excellent service & Sarah is one heck of a sales lady !
An experience much appreciated
6 February 2026
Reply from Hays Travel - Chichester
Hello,
Thank you for taking the time to leave us this review, we are glad that you received 5 star service from Sarah.
We hope you enjoy your cruise!
Kind regards,
Hays Travel Chichester Team
Staff at the Chichester branch are…
Staff at the Chichester branch are really helpful and Beth the manager is really and hopefully. Could not do enough for me
27 January 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for taking the time to leave our branch a 5 star review. I am pleased to hear that I was helpful and I look forward to hearing all about your holiday.
Kind Regards,
Bethany - Branch Manager
Very polite and extremely helpful young…
Very polite and extremely helpful young lady Krystal. Spent a lot of time explaining our options for our quotes for different cruises. Didn’t rush us into making a decision and answered all our questions
3 February 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
We appreciate you taking the time to share your experience. We're so glad that you found our team member helpful in explaining the cruise options and answering your questions.
Hays Travel Chichester
Vicky was amazing helping my friend and…
Vicky was amazing helping my friend and I book our cruise. Vicky gave us different options and was great at answering all our questions
29 January 2026
Reply from Hays Travel - Chichester
Thank you so much for such a lovely review, it was an absolute pleasure to meet you both. Vicky x
Orlando 2026
Beth was very tolerant and understanding of the various changes, not easy booking a holiday for 10.
1 February 2026
Reply from Hays Travel - Chichester
Thank you for leaving us this review, we are glad that you received 5 star service from Bethany.
We hope you all have a lovely time at Disney!
Warmest regards,
Hays Travel Chichester Team
I dealt with Bethany in Chichester and…
I dealt with Bethany in Chichester and she could not have been more helpful. She was patient, nothing too much trouble
31 January 2026
Reply from Hays Travel - Chichester
Thank you for taking the time to send such a lovely review. Beth
everyone was very helpful in assisting…
everyone was very helpful in assisting with sourcing the holiday and always rang back when promised
30 January 2026
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, we are glad you received 5 star service from us.
We hope you enjoy your holiday!
Warm regards,
Hays Travel Chichester Team.
We will always book through Hays Travel Chichester
This is the second time we have used Hays Travel in Chichester and both times we have been a great experience thank you to your staff especially Krystal who arranged everything for us this time
29 January 2026
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us such a lovely review, we are glad that you received 5 star service from Krystal.
Enjoy your holiday!!
Warm regards,
Hays Travel Chichester Team
Hays Chichester Staff always very friendly and helpful
Staff always very friendly have now booked for 2 holidays this year at the Chichester branch
Both times Sue has been very helpful .
29 January 2026
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, we are glad you received 5 star service from Sue.
Enjoy your holiday!
Warm regards,
The Hays Travel Chichester Team
Great service with the human touch
Great service, friendly and Sarah had so much knowledge and made the process easy
18 January 2026
Reply from Hays Travel - Chichester
Dear Valued customer,
Thank you for taking the time to leave Sarah a 5 star review. I am pleased that she was able to assist you and we look forward to welcoming you back into branch again soon.
Kind Regards,
Bethany - Branch Manager
First Class Customer Service
Thank you Bethany at Chichester for all your help in booking our holiday to Italy.
We really appreciated your patience, guidance and care. You are a credit to Hays.
24 January 2026
Reply from Hays Travel - Chichester
Dear Valued customer,
Thank you so much for your lovely feedback. It was an absolute pleasure helping you plan your holiday to Italy, and I’m really pleased to hear you felt supported throughout the booking process. Your kind words truly mean a lot to me. I hope you have the most amazing time on your trip and I look forward to helping you again in the future.
Kind Regards,
Bethany
I have always found the reception and…
I have always found the reception and advisory staff very helpful in my local branch [Chichester].
The only issue is the uncertainty of EU and Government rules and declarations which affect travellers.
I understand this is also tricky for staff but if, say, an email message could be sent to customers updating us, this would be helpfulpful.
18 January 2026
Reply from Hays Travel - Chichester
Dear Valued customer,
Thank you for your kind comments about our Chichester team — we’re really pleased to hear you’ve always found the staff helpful.
We do understand how confusing and fast-changing EU and government entry requirements can be, and we appreciate you raising this point. At the time of booking, customers are advised that it is their responsibility to keep up to date with the entry and exit requirements for the countries they are travelling to, as these rules can change frequently and we are not trained or authorised to provide official advice on them.
That said, we completely understand how useful updates can be, and your suggestion has been noted and passed on. Thank you again for taking the time to share your feedback.
Kind Regards,
Bethany - Branch Manager
Very helpful and friendly staff.
16 January 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
We appreciate you sharing your positive experience; we are so glad our staff was helpful and friendly during your visit!
Kind Regards,
Hays Travel Chichester
Very helpful
Very helpful, Sue managed to get a great package together for our Girls Trip.
16 January 2026
Reply from Hays Travel - Chichester
Thank you for taking the leave to leave us this review, we are glad you received 5 star service from Sue.
Enjoy your holiday!
Warm regards,
Hays Travel Chichester
Excellent introduction to Hayes Travel
We were welcomed as soon as we walked into your company in South Street Chichester.
Your colleague Susan Clark spent some time both on line and on the telephone finding us the holiday to suit our needs. It was a succesful visit thanks to her time and patience.
This is the first time we have used Hayes Travel.
23 January 2026
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, we are so glad that you received 5 star service from Sue.
We hope you enjoy your cruise!
Warm regards,
Hays Travel Chichester
Reply from Hays Travel - Chichester
Thank you for taking the time to write such a lovely review! It was a pleasure
Sarah was very helpful and patient in…
Sarah was very helpful and patient in helping book our holiday
20 January 2026
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, we are glad that you received 5 star service from Sarah.
We hope you have a lovely holiday!
Kind regards,
Hays Travel Chichester
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, we are glad you received 5 star service from Beth.
We hope you have a lovely holiday!
Kind regards,
Hays Travel Chichester
Outstanding customer service from…
Outstanding customer service from Vicki, hassle free, thorough and with a love,y smile. Thankyou
15 January 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
We appreciate you taking the time to leave us this fantastic review. We are so glad you had such a thorough and hassle-free experience.
Kind Regards,
Hays Travel Chichester
Experienced & efficient staff
Experienced staff able to quickly respond to the details requested,and to easily compare different options.
Main snag - there's quite a long wait before being served.
17 January 2026
Reply from Hays Travel - Chichester
Dear Valued customer,
I am glad our staff met your needs with their expertise and efficiency. I apologise for the wait time, January is our busiest booking period and wait times can be longer than usually. Thank you for your feedback and we hope to welcome you back into store again soon.
Kind Regards,
Bethany - Branch Manager
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