My friend and I visited your branch in Carlisle and were seen by Lucy. I cannot commend her highly enough. She was very helpful giving us lots of advice and information and various permutations a... See more
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The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... See more
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Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... See more
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Martin was extremely helpful and very knowledgeable- he had personal experience of the cruise we were looking to book. We were apprehensive about using a travel agent as we were worried it would be al... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13-15 English Street, CA3 8JW, Carlisle, United Kingdom
- 01228264653
5.0
Excellent
2K reviews
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Always very friendly and helpful and…
Always very friendly and helpful and manage to find the perfect Holiday, usually somewhere we’ve not thought of visiting.
20 July 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words Susan, It was a pleasure booking your trip
Jess =-)
Lucy was fantastic and listened to what I wanted.
Lucy was fantastic. I went in looking to book a solo holiday, my first holiday since the passing of my husband. I gave a few things i liked/didn’t like, and Lucy brought up some great holidays for me to choose from. After having a look at quite a few, I decided on the very first one, and booked it there and then.
17 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle, Martin
Exceptional service from the staff at…
Exceptional service from the staff at the Carlisle branch nothing is ever a problem, can't do enough to help you. We don't go anywhere else for this reason
18 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle, Martin
Clarewas wonderful ,she knows what our…
Clarewas wonderful ,she knows what our requirements and can help us get the perfect holiday
18 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle, Martin
Claire was very helpful and…
Claire was very helpful and knowledgable.She explained the whole booking process thoroughly and made it all a pleasant experience.
17 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle, Martin
Reply from Hays Travel - Carlisle
Thanks for your kind words, it was a pleasure to book your cruise. Thanks again Rachel
Lucy in the Carlisle
Lucy in the Carlisle
Was very welcoming when first stepping into their store.
Helping to find the best flights to Australia in a short time.
We have 3 flights as 1 is an internal one and she linked them up very professionaly for us.
Thank you
16 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle, Martin
Amazing from start to finish booking my…
Amazing from start to finish booking my holiday everything was clearly explain over the phone very happy as we booked a group holiday which we got a total price also broken down for each family's couldn't ask for more also received email with everything on it explaining it all again thank you so much I will certainly use your company again
15 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle, Martin
We always book our holidays with Hays…
We always book our holidays with Hays Travel Carlisle especially with Lucy.
We receive excellent service which is friendly and very helpful nothing is any trouble. Thank you Hays Travel for making our holidays stress free.
15 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle, Martin
Pleasant, efficient staff
Pleasant, efficient girl (Jess) booked our holiday at a good price for us.
15 July 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words Kathleen, It was a pleasure booking your trip
Jess =-)
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle, Martin
We called into the Carlisle office to…
We called into the Carlisle office to enquire about a Norwegian cruise. We were acknowledged immediately and sat down with Bethan. She was very knowledgeable about the cruise and was a great help. We are now looking forward to February 2027!
10 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words, Bethan
Reply from Hays Travel - Carlisle
Thank you for the great review
Fantastic service
Fantastic service yet again from Martin Brown sorted a family holiday for all ten of us nothing was to much trouble for him first class service would not go past Martin or hays travel.
5 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and repeat business , its going to be such an amazing holiday with all the family , Martin
I was made welcome very quickly and my…
I was made welcome very quickly and my specific request was dealt with quickly and efficiently. Rachel was attentive and helped me feel happy and secure with what was arranged.
7 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words, Rachel
First class service
I always get first class service from Hayley, she is very professional and knows her stuff… I will only book my holidays with Hayley.
30 June 2026
Reply from Hays Travel - Carlisle
Thank you for the kind review.
It's always a pleasure for you guys.
Kind Regards
Hayley
Friendly, professional service and personal touch.
Friendly, professional service and personal touch. It costs the same as booking online, but the personal touch really helps navigate the booking process. Extra benefits include help with the online check-in, explanations of everything that will happen and a free 100 Euros when you change money with them. Takes all of the stress out of booking and keeps Carlisle's city centre alive.
6 July 2026
Reply from Hays Travel - Carlisle
Hi Guys
Thank you for the Kind Review.
We hope you all have a great holiday in Skiathos
Kind Regards
Martin
Oustanding (as always).
Oustanding (as always).
Friendly, knowledgeable, and very efficient staff.
I'd not think of looking anywhere else for travel advice and support.
6 July 2026
Reply from Hays Travel - Carlisle
Thank you for the kind review and repeat business, it was a pleasure booking your cruise!
Liv :)
Liv is as very helpful and patient and…
Liv is as very helpful and patient and after a little while we narrowed down the hotels we liked before actually booking. The process was simple and would recommend Hays Travel
5 July 2026
Reply from Hays Travel - Carlisle
Thank you for your kind review Judith, it was a pleasure booking your holiday!
Liv :)
Knowledgeable and friendly staff
11 July 2025
Reply from Hays Travel - Carlisle
Thank you so much for your kind words, Rachel
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