Called into the Carlisle branch for information on one of the advertisement’s for a cruise we were very pleased with Jess who gave us great in-depth information on the cruise we were looking at she e... See more
Company replied
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Booked holiday with Hays again and as usual there were no problems. Claire answered all questions and nothing was too much trouble,she made the whole experience very enjoyable, and will be using Hays... See more
Olivia was just great very helpful and very professional at her job . But also didn’t rush we actually had a cuppa while choosing my holiday. Tbh all the staff in the Carlisle branch are great . That’... See more
Company replied
We had an excellent booking experience. From the moment we walked into Hays, girl who served us (can't remember her name unfortunately) was brill. We told her where we wanted to go & when, she comp... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13-15 English Street, CA3 8JW, Carlisle, United Kingdom
- 01228264653
5.0
Excellent
2K reviews
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Martin was absolutely fantastic
Martin was absolutely fantastic. Excellent service from him found us a beautiful hotel in Turkey. Also found us great flight times too.
17 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast efficient serviceas usual racheal…
Fast efficient serviceas usual racheal chechecked hotel for us which could have been no good too us for for walking about as on a cliff she even got in touch with the hotel to vrrify things s o we then reebooked another favourite of ours over the phone all good sorted thankyou hayes carlisle once again a1 service per usual
9 August 2026
Reply from Hays Travel - Carlisle
Thanks so much for your kind review. It is always a pleasure to book your holidays. Thanks again Rachel
Great advice and service In the Carlisle branch
Called into the Carlisle branch for information on one of the advertisement’s for a cruise we were very pleased with Jess who gave us great in-depth information on the cruise we were looking at she explained everything in detail and answered all questions we had asked.We booked our cruise with Jess and would like to thank her for her great service she is a credit to the branch
Thank you Jess
16 August 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words both and your repeat business, Its always a pleasure booking your holidays =-)
Jess
Best travel group -Hays Carlisle
We always use Hays travel to book our holidays they are experienced, polite and helpful every single time .
16 August 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words and repeat business.
Liv :)
Enjoyable experience at Hays Carlisle.
Booked holiday with Hays again and as usual there were no problems. Claire answered all questions and nothing was too much trouble,she made the whole experience very enjoyable, and will be using Hays again in the future.
2 August 2026
Booking a holiday made easy
Booking a holiday made easy. Well looked after by Lucy 10 out of 10.
15 August 2026
As usual when we go into Hayes we are…
As usual when we go into Hayes we are treated with respect. Once again Clare was able to provide us with the information and book us the holiday we wanted.
15 August 2026
Olivia was just great very helpful and…
Olivia was just great very helpful and very professional at her job . But also didn’t rush we actually had a cuppa while choosing my holiday. Tbh all the staff in the Carlisle branch are great . That’s why people keep going back .
14 August 2026
Reply from Hays Travel - Carlisle
Thank you for your kind review John, it is always a pleasure to book your holiday.
Liv :)
Bethan was very knowledgeable
Bethan was very knowledgeable, patient and understanding of our needs. She found us the perfect holiday and we couldn’t be happier. Excellent service.
13 August 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words , please don't hesitate to make contact for anything else you need , Bethan
Reply from Hays Travel - Carlisle
Thank you for your kind words , please don't hesitate to make contact for anything else you need , Bethan
Reply from Hays Travel - Carlisle
Thank you for your kind review, it was a pleasure booking your holiday.
Liv :)
Excellent friendly and informative will…
Excellent friendly and informative will use Hays again for future holidays.
3 August 2026
Reply from Hays Travel - Carlisle
Hi guys,
Thanks for lovely review - I hope you enjoy your trip.
Kind regards
Hayley
Bethan is amazing
Bethan is amazing. Helpful, patient and efficient. It gives us confidence in the bookings we've made.
7 August 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words , please don't hesitate to make contact for anything else you need , Bethan
Hayley was so helpful and friendly
Hayley was so helpful and friendly, with no hard sell 😀
2 August 2026
Reply from Hays Travel - Carlisle
Thank you for kind review
Very helpful great staff.
I knew what I wanted and explained to Jess she had everything booked within minutes. Jess was lovely knew exactly what we needed. Will always recommend Hays travel Carlisle. Thank you.
31 July 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words Jacqueline and your repeat business =-)
Top class from Clair
7 August 2026
Reply from Hays Travel - Carlisle
Thankyou for booking with us again instore, we really appreciate it.
Kind regards
Claire
Claire was amazing as usual ,very…
Claire was amazing as usual ,very friendly and full of knowledge about our holiday ,all the team at Carlisle are a credit to the business.
6 August 2026
Reply from Hays Travel - Carlisle
Thanks for booking with us again and for your kind words, it is always a pleasure to help with your plans.
Many Thanks
Claire
Awesome
So helpful, no hassle, very freindly nothing was a problem, and time wasn’t an issue deffo be back for my next holiday 👍
30 July 2026
Reply from Hays Travel - Carlisle
Thanks so much for booking with us instore and for your kind words.
Kind Regards
Olivia
Hayley went above and beyond for us
Hayley went above and beyond for us, we swapped dates and places numerous times. How Hayley kept her calm is amazing. This is the second time we have booked with Hayley. Amazing lady.
4 August 2026
Reply from Hays Travel - Carlisle
Hi Guys,
Thanks for another lovely review.
I hope you all love Dalyan as much as us!
Kind Regards
Hayley
We were assisted by Hayley who was…
We were assisted by Hayley who was warm, friendly knowledgeable and very professional.
4 August 2026
Reply from Hays Travel - Carlisle
Hi Both,
Thank you for the lovely review - I hope you have a wonderful time and enjoy the Maldives as much as we did
Hayley xx
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