Jacqui and the team are great, they are professional and help you with your dream holiday explain everything in great detail, if they are unsure they will find out and get back to you. Jacqui even wor... See more
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Peter made me feel very calm and comfortable about booking my holiday. He explained about the area that I was enquiring about and managed to get me a better deal for what I was looking for. He was ver... See more
Company replied
We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
Company replied
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1K reviews
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The young lady who dealt with us was…
The young lady who dealt with us was polite and helpful
7 July 2026
Reply from Hays Travel - Cardiff
Peter,
Thank you for your wonderful review! We are so pleased to hear that our team member was polite and helpful during your visit.
Kind Regards
Hays Travel
Excellent ship first class staff with…
Excellent ship first class staff with always a smile on there face's, and good value for the money.
26 June 2026
Reply from Hays Travel - Cardiff
ian,
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff to be excellent and that you felt you received good value.
Kind Regards
Hays Travel
Reply from Hays Travel - Cardiff
Mrs Barbara Luff,
Thank you so much for your wonderful review! We are so pleased to hear that you received excellent service and found our team to be a great help.
Kind Regards
Hays Travel
First time I’ve used Hays Travel.
First time I have even been into a Hays Travel store. Usually go into TUI & have been into Holiday Warehouse. Usually use independent travel operators but this time it was you.
1 July 2026
Reply from Hays Travel - Cardiff
Hello Mike
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
The staff in the Cardiff branch are…
The staff in the Cardiff branch are always friendly and helpful
2 July 2026
Reply from Hays Travel - Cardiff
Hello David
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Brilliant experience…
Brilliant experience ......knowledgeable staff. very helpful and friendly. Nothing too much trouble and the young lady who helped us was very professional and an absolute pleasure.
30 June 2026
Reply from Hays Travel - Cardiff
Hello Mr Boswell
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
Great service from professional staff.
Great service from professional staff.
Answered all our questions, booking made easy.
13 June 2026
Reply from Hays Travel - Cardiff
Hello Colin
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Helen remembered us from our last visit…
Helen remembered us from our last visit and asked how everything had been.
Found exactly what we were looking for our next trip.
Very pleasant and helpful.
19 June 2026
Reply from Hays Travel - Cardiff
Hello Veronica
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistance Manager
Staff always friendly and competent.
Staff always friendly and competent.
Helpful and patient.
24 June 2026
Reply from Hays Travel - Cardiff
Hello Howell
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service form the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Very helpful went through all the…
Very helpful went through all the details with this couldn’t fault them very good
16 June 2026
Reply from Hays Travel - Cardiff
Hello Jennifer
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service form the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Happy holidaying with Hays
My colleague and I were made very welcome in cool comfortable surroundings by an extremely pleasant sales assistant. The assistant was able to source the exact holiday we wanted in Malta taking into consideration our various wants and needs. After a short time we came away extremely satisfied with the booking confirmed and paid for.
I have used Hays over many years via telephone, this was my first opportunistic visit to a premises and would highly recommend it.
23 June 2026
Reply from Hays Travel - Cardiff
Hello Teresa
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service form Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
Another great experience
Another great experience, this time from Helen. Lovely girl, nothing too much trouble. Your staff are a credit to you.
23 June 2026
Reply from Hays Travel - Cardiff
Julia,
We're so glad you had another great experience with us. We appreciate your kind words about our team.
Kind Regards
Hays Travel
The young lady Nia who helped us was…
The young lady Nia who helped us was patient and listened to our needs.
20 June 2026
Reply from Hays Travel - Cardiff
Hello Francesca
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service form Nia and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Yet again Jackie in Hayes travel…
Yet again Jackie in Hayes travel Cardiff sorted out our holiday, taking time to talk through the options before we decided to book
20 June 2026
Reply from Hays Travel - Cardiff
Thankyou both for taking the time to complete the survey, and for your continued support all the way f4om Camarthen, always a pleasure, see you Friday Jacqui
Top Mark's to hayes
Very efficient and friendly satisfied our requirements full Mark's to jacqui
19 June 2026
Reply from Hays Travel - Cardiff
Mr Langley,
We are so pleased our team provided excellent service and met your needs. Thank you for your kind words!
Kind Regards
Hays Travel
Friendly and helpful staff. They are always ready to answer questions and are patient enough to resolve any questions or concerns.
Friendly and helpful staff.
18 June 2026
Reply from Hays Travel - Cardiff
C Jones,
We truly appreciate your kind words about our helpful staff. Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Jacquline is always helpful and we…
Jacquline is always helpful and we always go there for that reason.
16 June 2026
Reply from Hays Travel - Cardiff
Thanks Janet, always lovely to see you and mum. Thanks for completeing the questionnaire, much appreciated. See you both soon Jacqui
Reply from Hays Travel - Cardiff
Graham,
We truly appreciate your kind words and positive feedback. We are so glad our team provided excellent service.
Kind Regards
Hays Travel
Peter was very knowledgeable
Peter was very knowledgeable, understanding of our wishes, and very patient. He made many comparisons of hotels/airports and prices and saved us money. He booked for us and welcomed us back to complete paperwork nearer the holiday date.
11 June 2026
Reply from Hays Travel - Cardiff
Eileen Merriman,
We are so pleased to hear about your positive experience with us. It's wonderful to know our team provided such knowledgeable and patient assistance, saving you money. Thank you for your kind words!
Kind Regards
Hays Travel
STEPHANIE WAS VERY HELPFUL AND WE CAME…
STEPHANIE WAS VERY HELPFUL AND WE CAME AWAY SATISFIED SHE GOT US THE HOLIDAY WE WANTED.
11 June 2026
Reply from Hays Travel - Cardiff
Michael Morgan,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to help you find the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel
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