We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
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See what reviewers are saying
Excellent service as always. Friendly and informative. Nothing too much trouble from all the staff. I wouldn’t get my holidays from anywhere else. Thanks all x
Company replied
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... See more
Company replied
Adam quickly gave us the information and fab price. Like all consultants at this branch always polite and friendly thankyou very much
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1K reviews
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Fantastic staff
I have been booking holidays with Jacqui at Cardiff Hays travel for over 20 years. Always 100% professional& friendly service. All the staff at Cardiff Hays, are wonderful.
14 August 2026
Reply from Hays Travel - Cardiff
Janina Chojecki,
Thank you for your fantastic review! We are so pleased to hear about your long-standing positive experience with us. We truly appreciate your loyalty and kind words about Jacqui.
Kind Regards
Hays Travel Cardiff
This is the third time we have booked…
This is the third time we have booked with Hays Cardiff, with Jacqui Bourke. She was brilliant. She knew exactly what we were looking for and found some great options. Everything was booked efficiently. Jacqui is our go to person
14 August 2026
Reply from Hays Travel - Cardiff
Pam Munn,
Thank you for your wonderful feedback! We are delighted to hear that Jacqui was so helpful and knowledgeable. We truly appreciate your kind words and your continued loyalty.
Kind Regards
Hays Travel Cardiff
Reply from Hays Travel - Cardiff
Michael,
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our service helpful and easy to use.
Kind Regards
Hays Travel Cardiff
We told the agent what we would like…
We told the agent what we would like and he found exactly what we were looking for at such an amazing price. Excellent customer service and so helpful with transport to and from the airport aswell.
7 August 2026
Reply from Hays Travel - Cardiff
Beverley Hamer,
Thank you so much for your wonderful feedback! We are delighted to hear that we found exactly what you were looking for at such an amazing price and that our customer service was excellent and helpful.
Kind Regards
Hays Travel Cardiff
Joaqui was very helpful and pleasant as…
Joaqui was very helpful and pleasant as usual all the staff are very welcoming
13 August 2026
Reply from Hays Travel - Cardiff
Thanks Jane and David, always a pleasure. See you soon Jacqui
Jacqui was very patient in organising…
Jacqui was very patient in organising the perfect holiday, especially with so many restrictions and specific requirements. Great service.
13 August 2026
Reply from Hays Travel - Cardiff
Ian Smith,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was patient in organizing your perfect holiday, especially with specific requirements.
Kind Regards
Hays Travel
Great Customer Service
Steph in Cardiff was great. Answered all our questions and was very helpful.
9 August 2026
Reply from Hays Travel - Cardiff
Mr Trigg ,
Thank you for your wonderful review! We are so pleased to hear that Steph was able to answer all your questions and be so helpful.
Kind Regards
Hays Travel Cardiff
We booked at the Cardiff branch with…
We booked at the Cardiff branch with Peter he was helpful and helped with the choice we had made .
Peter printed our boarding passes and takes any stress away .
2 August 2026
Reply from Hays Travel - Cardiff
Valerie,
Thank you for your wonderful review! We are so pleased to hear that Peter provided such helpful and stress-free service. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Cardiff
Hello Mr Woodfield
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Peter and he was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
The Branch we always go to in Cardiff…
The Branch we always go to in Cardiff city centre is always the same, Great that's all I need to say...
We Met Peter, who is the new Store manager and sorted us out.
Great staff, great company and thanks for being there...
A very happy and satisfied customer again.
Mr and Mrs Willis....
7 August 2026
Reply from Hays Travel - Cardiff
Hello Mr Willis
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Peter and he was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Fantastic Tim was so helpful explained…
Fantastic Tim was so helpful explained to me all the activities they had for the kids and food options went through everything we me as it was my first family cruises looking forward to our first family hoilday 2027.
6 August 2026
Reply from Hays Travel - Cardiff
Chloe,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team member was helpful in explaining all the activities and food options for your first family cruise. We are delighted you're looking forward to your holiday!
Kind Regards
Hays Travel
Eexcellent service
Excellent service in cardiff Queen street branch. The young man was very helpful with our booking.
28 July 2026
Reply from Hays Travel - Cardiff
Carol Ann Evans,
Thank you for your lovely review! We are so pleased to hear that our colleague was very helpful with your booking.
Kind Regards
Hays Travel Cardiff
Hays Travel Cardiff
Always friendly and accommodating, very helpful staff. Give good advice on all aspects of the holiday you are inquiring about. Definitely our first choice when we are going away.
28 July 2026
Reply from Hays Travel - Cardiff
Paul,
Thank you for your wonderful feedback! We are so pleased to hear that our staff are always friendly and accommodating, and provide excellent advice. We appreciate you making us your first choice for your holidays!
Kind Regards
Hays Travel
Booked a short trip Santa ponsa.never…
Booked a short trip Santa ponsa.never used Hays travel before but couldn’t have been happier with my experience Helen helped me with my booking she was very patient with me try to sort out my details she definitely was ten out of ten.
29 July 2026
Reply from Hays Travel - Cardiff
Christina,
We're so happy to hear you had such a positive first experience with us and that our colleague provided such excellent service. We truly appreciate your kind words and look forward to helping you with future travel plans!
Kind Regards
Hays Travel Cardiff
Happy customer
Alltwen staff are friendly and helpful especially Helen and Jackie.Highly recommend.
29 July 2026
Reply from Hays Travel - Cardiff
Hello Paul
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great service from Helen and Jackie.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
Reply from Hays Travel - Cardiff
Sonya Jenkins,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be pleasant, helpful, and efficient. We truly appreciate your kind words.
Kind Regards
Hays Travel Cardiff
Excellent service as always
Excellent service as always
Nothing is ever to much for Jacqui at Hays Cardiff she is a Jen
Always willing to answer any questions we ask and always has a smile even when we change our minds for the hundredth time
The company is so lucky to have her
10/10 for Jacqui
26 July 2026
Reply from Hays Travel - Cardiff
ALAN,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear about your positive experience and that our team member provided such excellent service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Very welcoming and helpful from Nia who…
Very welcoming and helpful from Nia who helped us with our booking nothing was to much trouble for her.
25 July 2026
Reply from Hays Travel - Cardiff
Kathryn,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was able to assist you so effectively with your booking. We appreciate your kind words.
Kind Regards
Hays Travel
The young lady in the cardiff queen…
The young lady in the cardiff queen street branch who helped us book our holiday was, polite, informative and patient. Such a great experience.
25 July 2026
Reply from Hays Travel - Cardiff
Annette,
Thank you for your wonderful feedback! We are so pleased to hear that our team member in the Cardiff Queen Street branch provided such a great experience. We appreciate your kind words.
Kind Regards
Hays Travel
Very prompt and excellent service when…
Very prompt and excellent service when booking our mini cruise from Steph
17 July 2026
Reply from Hays Travel - Cardiff
Hello Louise
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Step and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
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