Booked holiday and paid deposit. All taken care by Ellina at Broughty Ferry. Very efficient and friendly. Lovely Sent booking reference by e.mail within 2hours of arriving home. Very impressed.
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See what reviewers are saying
The person we spoke with, Ellena, was very, helpful, polite & knowledgeable - having herself been to the city we wanted to visit. She was able to help us identify a hotel, and to arrange a couple of... See more
Company replied
Both the advisors who helped us Vicki and Ellena were very knowledgeable about the cruise i wanted information on. When I decided to book, Vicki was very patient as we went through all our requiremen... See more
Company replied
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom
- 01382677853
4.9
Excellent
1K reviews
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Great staff made things so easy
Holly made the whole process so easy, we will definitely go back to Holly when we are booking another holiday
24 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely time in Majorca next year, We look forward to hearing all about it on your return. Kind regards Shannon
Staff was great.
Staff was great.. the help was great trying to get to Australia.. thanks a lot
29 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a time in Australia, we look forward to hearing all about it on your return. Kind regards Shannon
Staff went over and above to help me…
Staff went over and above to help me get the best deal. They were polite, friendly, professional and knowledgable of their field. Made the whole process very smooth.
29 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time on your Celebrity cruise next year, we look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you so much for your review :)
We are glad you had a great time instore booking your next adventure!
Kind Regards,
Holly :)
I have used Hays travel many times
I have used Hays travel many times, always had a fast, friendly, reliable service from Vicky Wilson in the Broughty Ferry branch.
20 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your kind words about Vicky!
We are so glad you had a great experience booking your cruise. Have a lovely time when it comes!!
Kind Regards,
Holly :)
Cerys was helpful and polite
Cerys was helpful and polite, we are very happy with the cruise that she helped us to choose and with with the cost of the holiday.
19 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your kind words about Cerys!
We are so glad you had a great experience booking your cruise. Have a lovely time when it comes!!
Kind Regards,
Holly :)
Got a wee river cruise booked with…
Got a wee river cruise booked with holly she is amazing I’m so excited to be going not till April 2027
21 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you had a lovely day by booking your river cruise in store, we look forward to hearing all about it on your return. Kind regards Shannon
Excellent from start to Finish
Excellent from start to Finish. Cerys there, is brilliant....
25 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday on your Marella Cruise, we cant wait to hear all about it on your return. Kind regards Shannon
We had a wonderful experience at our…
We had a wonderful experience at our local branch in Broughty Ferry .When entering the the shop we are greeted with a cheery greeting and a warm welcome .We were served by Holly who was very efficient and knowledgeable . Thank you Hay’s .
21 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you had a lovely time booking your 2028 ambassador cruise, we look forward to hearing all about it. Kind regards Shannon
Vicky was her usual cheerful and…
Vicky was her usual cheerful and efficient self. She had emailed us to let us know that the cruises were on sale and made an appointment for us and our friends.
13 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely day booking your 2028 ambassador cruise. We look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely time booking your 2028 ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
Lovely friendly local staff
18 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time away on your holiday to Corfu, we look forward to hearing all about it. Kind regards Shannon
I had a very good experience the girls…
I had a very good experience the girls are very helpful and patient with me. I really like all the girls in there and their very welcoming.
11 March 2026
Reply from Hays Travel - Broughty Ferry
Good Afternoon Jean
Its always a pleasure organising your holidays - Thanks for booking with us again .
Very good service from Elese
18 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you very much for your lovely review and for booking with me! I do hope you have a lovely holiday when it comes around. Thanks, Elise - Assistant Manager
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely day booking your ambassador cruise for 2028. We look forward to hearing all about it on your return. Kind regards Shannon
Great welcome to the premises
Great welcome to the premises, made to feel comfortable and at home. Staff very, very helpful and knowledgeable about the holidays and process with the commitment if any problems “ please don’t fail to get in touch.”
17 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely holiday to Girona, we look forward to hearing all about it on your return. Kind regards Shannon
The service given by the stagg is…
The service given by the staff is exceptional, friendly and efficient
9 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your feedback and for booking with us! We all hope you have a lovely holiday when it comes around. Thanks, Elise - Assistant Manager
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you had a lovely day booking your 2028 ambassador booking, we look forward to hearing all about it. Kind regards Shannon
Excellent agent
Holly was our agent and was excellent. Knew a lot of information about the cruise we had chosen . Gave good advice on our cabin and the trips . We enjoyed the Prosecco and treats. Lovely experience.
13 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your lovely comments on Holly's service. We all hope you have a lovely time when you are away. Thanks, Elise - Assistant Manager
Clare was very attentive everything…
Clare was very attentive everything just went smooth
14 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your amazing feedback and for booking with Clare! We all hope you have a lovely holiday. Thanks, Elise - Assistant Manager
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