Booked holiday and paid deposit. All taken care by Ellina at Broughty Ferry. Very efficient and friendly. Lovely Sent booking reference by e.mail within 2hours of arriving home. Very impressed.
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The person we spoke with, Ellena, was very, helpful, polite & knowledgeable - having herself been to the city we wanted to visit. She was able to help us identify a hotel, and to arrange a couple of... See more
Company replied
Both the advisors who helped us Vicki and Ellena were very knowledgeable about the cruise i wanted information on. When I decided to book, Vicki was very patient as we went through all our requiremen... See more
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom
- 01382677853
4.9
Excellent
1K reviews
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Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time exploring in Krakow. We look forward to hearing all about it on your return. Kind regards Shannon
Always a good experience booking with…
Always a good experience booking with Hays Broughty Ferry. Staff are lovely and very helpful
18 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time to the Lake District, we look forward to hearing all about it on your return. Kind regards Shannon
Carribean cruise.
The consultant was very efficient and gave us all possibilities for our cruise holiday.
12 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely time on your P&O cruise next year. We look forward to hearing all about it on your return. Kind regards Shannon
Thailand Holiday
Nicola was so helpful and made the booking of our holiday to Thailand so simple and we were more than happy with the cost of our holiday. Nicola took time to explain everything to us. A very good experience.
16 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time to Thailand, we look forward to hearing all about it on your return. Kind regards Shannon
Clare made booking easy and was very…
Clare made booking easy and was very helpful. She managed to secure the cabin we wanted and kept us informed of the progress by phone .
15 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, Thank you for booking your 2028 ambassador cruise with us, we look forward to hearing all about it. Kind regards Shannon
Booking Process
Cerys, was very helpful and had everything done quickly and efficiently.
14 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Zakynthos, we look forward to hearing all about it. Kind regards Shannon
ve been using Hays Travel for so many…
Have been using Hays Travel for so many years now. Vicky the manager has mentored her team so well and i now feel so confident in every visit. So much so we just never cosider another agent. Always a pleasure and have with Vickys experience never picked a poor hotel.
11 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time to Lanzarote, we look forward to hearing all about it on your return. Kind regards Shannon
Very helpful and friendly staff
Very helpful and friendly staff.
Everything well explained and double checked.
They made sure that I was happy with everything.
11 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time on your coach holiday, we look forward to hearing all about it. Kind regards Shannon
Great service and cheerful assistant
Very attentive assistant who did her very best to give me the best deal available for the holiday I had chosen. I was given time to make my decision
8 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, Thank you for booking your 2028 ambassador cruise with us. We look forward to hearing about it when you return. Kind regards Shannon
Great Customer Service
Great Customer Service
In Broughty Ferry.
Nicola was brilliant. A credit to the team. So was the lady who offered me to sit initially.
Very happy with the advice and talked through each stage. Great deal too.
8 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time in Auckland, we look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time on your holiday, we look forward to hearing all about it on your return. Kind regards Shannon
Prompt & efficient service.
1 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Elise, we hope you have a lovely time in Bordeaux, we hope you have a lovely time and we look forward to hearing all about it on your return. Kind regards Shannon
Nicola was really & knowledgeable &…
Nicola was really & knowledgeable & helpful when I went into enquire about a holiday. Will definitely be rebooking with hays
8 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time on your Royal Caribbean cruise this summer. We look forward to hearing all about it on your return. Kind regards Shannon
Great first experience of Hays
Vicky worked very hard to rearrange flights to Australia after our original flights were cancelled, nothing was too much bother
7 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely time in Australia, we look forward to hearing about it on your return. Kind regards Shannon
Extremely efficient and nice…
Extremely efficient and nice personality. A very enjoyable experience.
7 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time in Malta. we look forward to hearing all about it on your return. Kind regards Shannon
Excellent service
Nicola made our whole experience a joy,such a lovely down to earth young lady.
5 April 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time on your ambassador cruise in 2028. We look forward to hearing all about it on your return. Kind regards Shannon
Excellent service as my wife and I were…
Excellent service as my wife and I were undecided where to go. Shop was busy but staff didn't rush us. Manager quickly sorted it for us both.
Highly recommended.
28 February 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely time in Malaga. We look forward to hearing all about it. Kind regards Shannon
I dealt with Hollie from Broughty Ferry…
I dealt with Hollie from Broughty Ferry Branch & she was very pleasant and extremely helpful.
15 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, Thank you for booking your 2028 ambassador cruise with us, We look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky. We hope you have a lovely holiday on the MSC World Europa in 2028. We look forward to hearing all abut it on your return. Kind regards Shannon
Great staff made things so easy
Holly made the whole process so easy, we will definitely go back to Holly when we are booking another holiday
24 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely time in Majorca next year, We look forward to hearing all about it on your return. Kind regards Shannon
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