Booked holiday and paid deposit. All taken care by Ellina at Broughty Ferry. Very efficient and friendly. Lovely Sent booking reference by e.mail within 2hours of arriving home. Very impressed.
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The person we spoke with, Ellena, was very, helpful, polite & knowledgeable - having herself been to the city we wanted to visit. She was able to help us identify a hotel, and to arrange a couple of... See more
Company replied
Both the advisors who helped us Vicki and Ellena were very knowledgeable about the cruise i wanted information on. When I decided to book, Vicki was very patient as we went through all our requiremen... See more
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom
- 01382677853
4.9
Excellent
1K reviews
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Great service as always and very…
Great service as always and very helpful staff in Broughty Ferry
20 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time to Malta, we look forward to hearing all about it. Kind regards Shannon
As usual a great service
19 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time on your upcoming cruise with ambassador. we look forward to hearing all about it. Kind regards Shannon
Made enquiries about a specific cruise.
Made enquiries about a specific cruise.
Assistant very knowledgeable and gave us several alternatives regarding cruise package . Great service.
27 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you George for your lovely review for Holly, we hope you have a lovely time on your upcoming cruise with Ambassador. We look forward to hearing all about it. Kind regards Shannon
Nicola our travel advisor was more than…
Nicola our travel advisor was more than helpful, professional, cheerful and knowledgeable. Always nice to be acknowledged as a regular customer and chat with Vicki.
25 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time on your Ambassador cruise. we look forward to hearing all about it. Kind regards Shannon
Once again the usual excellent service…
Once again the usual excellent service from Claire with the gleaming smile 😎
25 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you so for booking with me again , always a pleasure seeing you both.
Great service in Broughty Ferry branch
Went into Broughty Ferry branch at 3.45 on bank holiday Monday (they closed at 4pm) to ask about the Ambition cruise out of Dundee. There was only 1 ocean view cabin left (no suites or balcony) so they pulled out all the stops to book the cabin for us. Great service!
17 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a fab time on your ambassador cruise, we look forward to hearing all about it. Kind regards Shannon
Vicky was fantastic at helping us…
Vicky was fantastic at helping us select our holiday as we had a few options to choose from.
21 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time to Lanzarote, we look forward to hearing all about it. Kind regards Shannon
Excellent customer service
Vicky was very helpful and knowledgeable and knew exactly what to look for, for my holiday
She knew that I wanted something booked that day and we got a lovely hotel.
She even said that if we come to the shop, she will check us in and also print off our boarding passes
21 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you Michael for your lovely review for Vicky, we hope you have a lovely time to Ibiza. we look forward to hearing all about it on your return. Kind regards Shannon
Claire made a bad day a lot better
Claire made a bad day a lot better. Fixed a problem and made the sun come out!
21 June 2026
Reply from Hays Travel - Broughty Ferry
I m so glad I was able to turn your day around.
Thank you for booking with us again,always a pleasure.
Great Service
31 May 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely holiday to Fuerteventura. We look forward to hearing all about it. Kind regards Shannon
An easy experience
Clare was very helpful in booking a cruise for us - so much easier getting someone to book all the various parts of the holiday in one package!
11 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time on your cruise, we look forward to hearing all about it. Kind regards Shannon
The assistant Ellena was bright helpful…
The assistant Ellena was bright helpful and very respectful of our age she is a lovely girl makes you feel at ease all other girls were happy and pleasant
18 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Ellena, we hope you have a lovely time to Malaga, we look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for booking with us we hope you have a lovely time! I will pass this on to Ethan. Kind Regards Cerys
Really good staff and always smile and…
Really good staff and always smile and they got a good heart
17 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your kind review! I will pass this on to Vicky, thank you for booking with us. Kind Regards Cerys
A big thank you to cerys who set up…
A big thank you to cerys who set up last minute holiday insurance she talked though all the difrent insurance packages and helped me which was best for my family .
16 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for the review, We hope you have a lovely holiday! Kind Regards, Cerys
Very friendly and expertly handled.
Very friendly and expertly handled by Cerys in the Broughty Ferry shop
16 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your review and I hope you all have a lovely time away! Kind regards, Cerys
Santa Ponsa holiday
Vicky made everything so easy and was so professional and friendly made the whole experience even more exciting knowing we were all booked up
9 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time to Majorca, we look forward to hearing all about it. Kind regards Shannon
Vicky and all her staff are amazing
Vicky and all her staff are amazing, nothing is too much bother for them even when I kept making changes to my holiday.
I have booked many holidays with Hays Broughty Ferry and have always received first class service
12 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time in Greece and we look forward to hearing all about it. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely holiday to Portugal, we look forward to hearing all about it on your return. Kind regards Shannon
Great help and advice from Cerys
11 June 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Budapest and Venice. we look forward to hearing all about it. Kind regards Shannon
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