We came here after going to a local travel agent whos customer service was shocking. We dealt with Laura and honestly couldnt have asked for better. We felt like she listened to us and what we w... See more
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Laura at the Braehead store was very friendly and helpful from start to finish. She was able to answer any questions we may have had regarding our booking. We will definitely be returning to this sto... See more
My wife and I made an impromtu decision to book a holiday. We knew the rough dates and that was all. Amy was your Rep in Braehead store who handle the booking, She was very helpful and patient with u... See more
Went into Hays Braehead looking for a October week holiday, Ayisha showed our granddaughter holidays that she thought would suit Lily and between them sorted out a holiday that should make for a great... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3 The Braehead Shopping Centre, G51 4BP, Braehead, United Kingdom
- 01413198933
4.9
Excellent
1K reviews
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Lauren was excellent made it easy to…
Lauren was excellent made it easy to organise..friendly and easy to talk too
25 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jocelyn who attended to me was…
Jocelyn who attended to me was absolutely amazing. I went in to enquire about a holiday, and with in half an hour I was all booked up. Everything was so easy, no pushy sales talk, just down to earth.
18 June 2026
Reply from Hays Travel - Braehead
thank you for your lovely review John! This will be passed on to Jocelyn :)
Hi yes your staff was lovely smiley and…
Hi yes your staff was lovely smiley and had the patience with 4 of us in the shop 4 oap's enjoying and excited about getting away on holidays lol , took their time made us feel welcome and we were all happy at the end thank you x
16 June 2026
Laura was very helpful and took the…
Laura was very helpful and took the time to make sure we picked the right holiday first class.
16 June 2026
the saleslady was very pleasant and…
the saleslady was very pleasant and knowledgeable. the process was quick and easy
14 June 2026
A very helpful lady called Diane helped…
A very helpful lady called Diane helped my sister and I book our holiday, she was very thorough and patient ensuring we got exactly what we were looking for.
10 June 2026
Brilliant service
Brilliant service. I needed help booking various flights to/from the USA. The agent, Fiona, made it appear so seamless and we agreed and booked my flights within 15 mins max. I left Hays feeling less stressed and delighted. Great service
11 June 2026
The customer care service from Jocelyn…
The customer care service from Jocelyn was outstanding! She was extremely professional, knowledgeable and patient. She made me feel very welcome and was determined to secure the exact holiday and flights that I wanted.
11 June 2026
Staff always so knowledgable znd…
Staff always so knowledgable znd helpful...especially June .
9 June 2026
Friendly, helpful and efficient
Kayla was very helpful and nothing was too much trouble. Friendly and thorough. A very positive experience
8 June 2026
Staff always make you welcome.
7 June 2026
Reply from Hays Travel - Braehead
Thank you for your lovely review!
First booking with Hays
First time I have booked with Hays Travel. The staff were very friendly and extremely helpful. We went in only knowing we wanted a Cruise as soon as possible. We came out with everything fully booked including flights. Even the luggage won't be seen until we are on board the boat. We have never had quite such service and inclusive bookings. Thank you Hays Travel
6 June 2026
Reply from Hays Travel - Braehead
We are glad you had a great experience and thank you for your lovely review!
Diane was so helpful and ensured she…
Diane was so helpful and ensured she checked every option for us. She was very patient with us and nothing was an issue. Would highly recommend and some of our family will be booking with Diane going forward
6 June 2026
Reply from Hays Travel - Braehead
Thank you for your lovely review! I will let Diane know.
Jocelyn at Braehead- that's it !
4 June 2026
Reply from Hays Travel - Braehead
Thank you for your lovely review!
Amazing & knowledgeable Laura
We went in to just see what was available and were looked after by Laura her friendly charm and knowledge was amazing she only wanted what was best and suited us highly recommend Laura she's the type of person that will make you go back and back very professional and certainly knows her stuff as it was a last minute holiday Laura made sure we left with everything we needed all we need to do is pack our bags and go the airport highly recommend Hays especially with staff like Laura
3 June 2026
Reply from Hays Travel - Braehead
Thank you for your kind review! I will pass this onto Laura
Went in just for price and chat…
Went in just for price and chat Michaela was so friendly and knowledgeable even when we totally changed our opinion on a holiday it was no problem to her . I phoned the next day with questions and she was very happy to answer and gave opinions she thought be best for us . Wouldn’t hesitate to go back . They were recommended by two friends who had similar experiences.
1 June 2026
Reply from Hays Travel - Braehead
Thank you for your kind review and we can't wait to see you again soon!
Checked out all options for me and my…
Checked out all options for me and my elderly mother to ensure that our holiday matched up with all our requirements in a friendly and timely manner.
2 June 2026
Reply from Hays Travel - Braehead
Thank you for your kind review!
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