Hays Travel - Blackburn Reviews 

628
TrustScore 5 out of 5

4.9

30 King William Street, BB1 7DP Blackburn, GB


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Rated 5 out of 5 stars

What a wonderful team at Hays Travel Blackburn. I wouldn't go anywhere else for hoildays. Booking process is so quick and easy. They are always happy to look to find you exactly the hoilday that suit... See more

Rated 5 out of 5 stars

Saw an add on Facebook, my local branch found the holiday and found it even cheaper than the add. They then gave me quotes on other circumstances for me to compare and I then left to make my decision... See more

Rated 5 out of 5 stars

Went in to Hays in Blackburn on my lunch. Steph was extremely helpful, friendly & professional. She obviously knows her job well. Steph was patient whilst i checked if i could get the leave from wor... See more

Rated 5 out of 5 stars

Manager at Blackburn store, was fantastic found what we was looking for. Having the app is great way to make payments, went back to see about booking for October


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 30 King William Street, BB1 7DP, Blackburn, United Kingdom

  • 01254366237

4.9

Excellent

TrustScore 5 out of 5

628 reviews

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4.9

All reviews

(628)

118,901 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cunard Cruise Knowledge From The Best

Booking holidays is so easy now with all the different websites offering so much. However, if you are booking something unknown you need expert advice.

I always ring Jill. I know she will explain every detail and is very knowledgable with years of experience.
Holidays are a pleasure and you need value for money and do not want to be disappointed.

1 February 2026
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Reply from Hays Travel - Blackburn

We appreciate you taking the time to share your experience. We're happy to hear that you find value in our expert advice and detailed explanations for those unknown bookings. It's great to know we can help make your holidays a pleasure!

Rated 5 out of 5 stars

Very good prices excellent staff sorted…

Very good prices excellent staff sorted out all my needs and concerns definitely recommend 👍

31 January 2026
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Reply from Hays Travel - Blackburn

We appreciate you taking the time to leave us such a fantastic review! We are so glad that our staff met your needs and concerns.

Rated 5 out of 5 stars

The staff was very helpful sorted…

The staff was very helpful sorted booking very quickly was very helpful will my needs. Would definitely recommend them

31 January 2026
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Reply from Hays Travel - Blackburn

We appreciate you taking the time to leave us a review! We're so happy to hear that our staff was helpful and quickly sorted your booking to meet your needs

Rated 5 out of 5 stars

Knowledgeable and helpful staff with a…

Knowledgeable and helpful staff with a pleasant atmosphere throughout

27 January 2026
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Reply from Hays Travel - Blackburn

We appreciate you mentioning our knowledgeable and helpful team and the pleasant atmosphere. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent service from Laura at Hays…

Excellent service from Laura at Hays Blackburn. Very pleased all round

27 January 2026
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Reply from Hays Travel - Blackburn

We appreciate you taking the time to leave us such a great review! We're so pleased to hear you were happy with our service.

Rated 5 out of 5 stars

It's always a pleasure to go into the…

It's always a pleasure to go into the blackburn branch to book our trips.
This is due to the manager,Stephanie.
A real lovely lady and so helpfull.The other staff all get on well and very friendly.

24 January 2026
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Reply from Hays Travel - Blackburn

We appreciate you taking the time to share your kind words about our Blackburn branch and the team. We're so glad you find them helpful, and we value your continued patronage.

Rated 5 out of 5 stars

Arranging Flights

Invited to a family wedding in Bali wanted to stopover in Singapore. Jill at Hays travel organised an itinerary which perfectly met our needs.

17 January 2026
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Reply from Hays Travel - Blackburn

We're happy to hear that the itinerary met your needs for your family wedding trip with a stopover in Singapore. Thank you for your positive feedback.

Rated 5 out of 5 stars

Experienced!!

The staff are all very helpful, very pleasant and understanding of my needs when travelling. They are always on hand with the right advice and go out of their way to find the holiday that you want.

24 January 2026
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Reply from Hays Travel - Blackburn

We are always happy to help book your holidays! Thank you for your lovely feedback!

Rated 5 out of 5 stars

fabulous staff

You have fabulous staff , we dealt with Owen and he remembered us and where we had been on holiday previously which made us feel valued. The manager at the branch is great too. Wholly recommend Hays

23 January 2026
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Reply from Hays Travel - Blackburn

We appreciate your kind words! It's great to hear that you feel valued by our team and that our staff provide such positive experiences. Thank you for recommending us. We will pass this onto Owen for you!

Rated 5 out of 5 stars

The people Laura + Ruby where extremely…

The people Laura + Ruby where extremely helpful and friendly, very pleasant especially for a Monday morning. Great service. Dave G

19 January 2026
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Reply from Hays Travel - Blackburn

We're so glad to hear that you found the team members helpful and friendly. It's great to know you received such great service!

Rated 5 out of 5 stars

Staff at the blackburn branch are…

Staff at the blackburn branch are always very helpful in finding the holiday you are looking for,always very cheerful and happy, its a pleasure booking a holiday with you.

12 January 2026
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Reply from Hays Travel - Blackburn

We are so happy to hear that our team is helpful and makes booking a holiday a pleasure for you. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I always book with jill..she's…

I always book with jill..she's friendly very helpful..very knowlidgable with trips

18 January 2026
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Reply from Hays Travel - Blackburn

We appreciate you booking with us and your kind words. We are so happy to hear that you find our team member helpful and knowledgeable.

Rated 5 out of 5 stars

Las Vegas trip

Ruby the travel assistant was very helpful and found the holiday we were after

17 January 2026
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Reply from Hays Travel - Blackburn

Thank you for your kind review, We are so glad we could get Vegas confirmed!

Rated 5 out of 5 stars

I went in to our local hays travel shop…

I went in to our local hays travel shop and I was greeted by the staff . I booked a holiday with Steph . It was all very easy. I have booked with hays travel before and always been very pleased.

10 January 2026
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Reply from Hays Travel - Blackburn

We're happy to hear that you were greeted well and that booking your holiday was easy. Thank you for your continued trust in us and for sharing your positive experience! We will pass this onto Steph!

Rated 5 out of 5 stars

Very welcoming and happy to help all…

Very welcoming and happy to help all enquiries

4 January 2026
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Reply from Hays Travel - Blackburn

We appreciate you taking the time to leave us such a wonderful review; we are so happy to hear that you felt welcomed and supported with your questions.

Rated 5 out of 5 stars

Laura was Very friendly

Laura was Very friendly, looked for everything I asked

11 January 2026
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Reply from Hays Travel - Blackburn

We appreciate your positive feedback. Thank you for booking with Hays Travel Blackburn

Rated 4 out of 5 stars

Good communication

Good communication, excellent assistant

10 January 2026
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Reply from Hays Travel - Blackburn

We appreciate you taking the time to leave us your feedback :)

Rated 5 out of 5 stars

Brilliant.

Steph and Owen are brilliant. Always helpful, friendly and professional.

9 January 2026
Hays Travel - Blackburn logo

Reply from Hays Travel - Blackburn

We appreciate your kind words! We are so happy to hear about your positive experience with our team. Thank you for booking with Hays Travel Blackburn! :)

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