Initially consulted with Elizabeth who was very helpful, she emailed an itinerary told us that she was then off on holiday but her colleges would be able to help. We returned and was helped by Allie,... See more
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The young woman who delt with us very very helpful.We had a few choices she looked up the first which was fully booked the second came up trumps so we made the booking and came away very pleased will... See more
Company replied
Lizzie was brilliant from start to finish and did everything she could to find us our holiday as the one we wanted had sold out. Lizzie went through everything with us and found us a different holiday... See more
Company replied
Although we went into the branch fully prepared, knowing precisely the Jet2 city break we wanted to book, Millie was excellent. Polite, efficient and friendly service throughout. Millie cross check... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 Toll Gavel, HU17 9AA, Beverley, United Kingdom
- 01482 534771
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Reply from Hays Travel - Beverley
Staff very helpful and friendly sorted…
Staff very helpful and friendly sorted out holiday that we wanted, very satisfied as always with Hayes

Reply from Hays Travel - Beverley

Reply from Hays Travel - Beverley
Excellent experience
I think that we may have met Helen a few years ago. As on that occasion, she couldn't have done more to track down and arrange the trip that I'd spotted on Facebook.

Reply from Hays Travel - Beverley
Allie was very helpful indeed
Allie was very helpful indeed. Overall, it took quite a while to get things done but happy overall to have got everything sorted. Cost more than I was hoping, but that's life!

Reply from Hays Travel - Beverley

Reply from Hays Travel - Beverley
very Helpful team always willing to help
Great Team always helpful and communicated in a timely manner

Reply from Hays Travel - Beverley
Perfect Holiday Booking Experience
Helen took on board our holiday requirements very quickly and found a holiday that fully met our needs at a very competitive price.

Reply from Hays Travel - Beverley
We like the face to face booking our…
We like the face to face booking our holiday
The staff were very nice and helpful as we are
not great with tech.

Reply from Hays Travel - Beverley
Always book our holidays with Millie
Always book our holidays with Millie. She is brilliant and ensures we choose a great holiday.

Reply from Hays Travel - Beverley
Thanks Millie
Thanks Millie for your time and expertise to build us a great cruise package.

Reply from Hays Travel - Beverley
The person who helped us was very…
The person who helped us was very helpful and knowledgeable.

Reply from Hays Travel - Beverley
Helen our travel advisor was very…
Helen our travel advisor was very friendly, professional and most of all patient as it took us a while to decide what we actually wanted from our holiday.
Would highly recommend the Beverley branch of Hays Travel .

Reply from Hays Travel - Beverley

Reply from Hays Travel - Beverley
Excellent customer service- Allie was…
Excellent customer service- Allie was fantastic and put together a great route 66 package. Very professional and hard working.

Reply from Hays Travel - Beverley
We having been using HAYS travel in…
We having been using HAYS travel in Beverley for many years and always found the staff very helpful, this time it was Millie thanks Millie for everything!

Reply from Hays Travel - Beverley
Good customer service
Good customer service, Helen was very helpful in finding the best deal and holiday for us. The whole process was done in a clear and professional manner.

Reply from Hays Travel - Beverley
A great service
Helen was very helpful and arranged a great holiday package at a good price.

Reply from Hays Travel - Beverley
Staff are very friendly and…
Staff are very friendly and professional, sorted our cruise booking for next year.

Reply from Hays Travel - Beverley
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