We got what we asked for, Allie-Mae did a fab job of showing us plenty of options, and also sorted us out with hotel and car parking, she also told us when to expect everything.
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Fantastic, accurate and efficient holiday booking yet again !! All done at short notice/hunting a deal with only x7 wks to go … Sally Bond - Hays, Beverley
Company replied
Toya was very friendly and professional. She was very patient with us whilst we were deciding on the actual holiday. Gave us options and talked us through the different resorts etc .Never felt pushy... See more
Went in yesterday afternoon to book a holiday for 2027. Allie-Mae was our travel agent very respectful found us a great holiday package. Could not ask for a better service highly recommend thank you!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 Toll Gavel, HU17 9AA, Beverley, United Kingdom
- 01482 534771
4.9
Excellent
641 reviews
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Very helpfull staff especially sally
Very helpfull staff especially sally
Couldn’t do enough for us
19 July 2026
We got what we asked for
We got what we asked for, Allie-Mae did a fab job of showing us plenty of options, and also sorted us out with hotel and car parking, she also told us when to expect everything.
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic Yet Again !
Fantastic, accurate and efficient holiday booking yet again !!
All done at short notice/hunting a deal with only x7 wks to go …
Sally Bond - Hays, Beverley
14 July 2026
Reply from Hays Travel - Beverley
Marilyn Marsden,
Thank you for taking the time to share your positive experience. We are so pleased to hear that finding and booking your holiday was made easy and enjoyable, even at short notice!
Kind Regards
Hays Travel
Went in yesterday afternoon to book a…
Went in yesterday afternoon to book a holiday for 2027. Allie-Mae was our travel agent very respectful found us a great holiday package. Could not ask for a better service highly recommend thank you!
12 July 2026
Reply from Hays Travel - Beverley
Ronnie,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and that our team member found you a great holiday package. We appreciate your kind words.
Kind Regards
Hays Travel Beverley
Great service
Great service
Guided us on holidays as we wasn't sure where we wanted to go.
Did everything we asked for. Thank you.
3 July 2026
Reply from Hays Travel - Beverley
Jan Whitehead,
Thank you for your wonderful feedback! We are so pleased we could assist you in finding the perfect holiday, even when you weren't quite sure where to go. We appreciate your kind words.
Kind Regards
Hays Travel Beverley
Took time to explain every question we…
Took time to explain every question we had
Great experience
2 July 2026
Good service as usual
2 July 2026
Great service from Millie
Millie looked after us so well and sorted out our holiday with speed and efficiency.
2 July 2026
Correcting an error on holiday paperwork.
A mistake had been made on our original booking and I rang to have it corrected. Another member of staff said she would correct it and email me with the correct details. She did but it still wasn’t correct. I tried to ring again but
couldn’t get through as they were very busy.
I emailed at 5 pm last night and at just after 9am Millie rang me to say she had corrected her colleague’s error and everything was in order.
I am very impressed by her actions.
1 July 2026
Reply from Hays Travel - Beverley
Mrs Pallister,
Thank you for taking the time to share your experience. We are truly sorry for the initial error and the inconvenience it caused. We are delighted to hear that a member of our team was able to resolve the issue for you so promptly.
Kind Regards
Hays Travel Beverley
Staff went out of their way to book the…
Staff went out of their way to book the room I was after, explained all the procedures I will have to follow and offered help when the time comes with checking in etc
30 June 2026
Friendly and professional service …
Toya was very friendly and professional. She was very patient with us whilst we were deciding on the actual holiday. Gave us options and talked us through the different resorts etc .Never felt pushy just the opposite. Thank you for being so informative and helpful Toya xx
28 June 2026
Booking experience
The help and guidance we received was outstanding and we were delighted to have found a holiday which suited us perfectly.
26 June 2026
Went above and beyond to find something…
Went above and beyond to find something for a single passenger. With Acklams door to door coach holidays. Hopefully the two breaks booked will go ahead. Thank you. ⭐️⭐️⭐️⭐️⭐️
16 June 2026
Very helpful
Very helpful
Toya was excellent nothing was to much trouble
Would use hays travel again
19 June 2026
Friendly, knowledgeable and efficient
We had previously booked a P&O Norwegian fjords cruise with Millie. She was really helpful and knowledgeable as we had never done a cruise before. We absolutely loved the cruise from start to finish and the recommendation of our cabin was spot on.
So we only booked another cruise with Millie to Spain and France for 2027, same cabin too.
Millie is so friendly and efficient, we love dealing with her.
We also get our foreign currency and re load our Hays travel card within the shop.
Great service at the Beverley branch.
31 May 2026
Friendly team
Usual friendly service from our go-to travel agent. Another cruise booked with the assistance of Allie Mae.
30 May 2026
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