It is lovely to have the reassurance of Hays booking our travel then we know it is done correctly. The consultants in the Berwick branch are so helpful and caring with our arrangements, it is a pleasu... See more
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Spoke to Becky who was so polite and knowledgeable and handled our cruise booking with aplomb.The staff at Berwick branch are all excellent and make the customers life so easy
Company replied
Rebecca was very pleasant and helpful who has helped find many lovely holidays for us.she makes your visit to Hays feel like day one of your holiday. Everything is arranged for us so no more stress.... See more
Company replied
I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
5.0
Excellent
1K reviews
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Always a pleasure booking in berwick
5 February 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Friendly and very helpful staff
Friendly and very helpful staff
Easy to get several options on the holiday I wanted to suit the money I wanted to spend
22 January 2026
Reply from Hays Travel - Berwick
Aww thankyou for your lovely review :)
Staff were brilliant.
Staff were brilliant.
Did exactly what we asked and were very helpful
3 February 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Helen :)
Very friendly and helpful staff group
Very friendly and helpful staff group. They sorted our holiday and were friendly with our dog ……brought him a bowl of water without us needing to ask. Thank you
25 January 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review, we appreciate it so much
Hays Travel Berwick, 1st class
Always use Hays Travel in Berwick as the staff are very obliging and helpful, wouldn’t go anywhere else.
Thanks for your help again girls. 😀
1 February 2026
Reply from Hays Travel - Berwick
Graham,
We appreciate you choosing us for your travel needs and for sharing your kind words. We're so happy to hear that our team is always helpful and obliging!
Hays Travel
Brilliant as always
Friendly officiant always a pleasure to go in and book a holiday in Berwick upon tweed store never fail to find us a brilliant holiday keep up the good work guys
31 January 2026
Reply from Hays Travel - Berwick
Mr Keith Shell,
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that we consistently find you brilliant holidays.
Hays Travel
Reply from Hays Travel - Berwick
Thank you so much for your lovely review. We really appreciate it
Overall we were very happy with the…
Overall we were very happy with the service we received. It made our lives easier as we didn't know where to start. When we made our payments it made it all very exciting as we now knew it was going happen.
21 January 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review, pleasure to get you booked up :)
Booking made very easily
Rebecca was extremely helpful on both occasions my husband and I visited and made our booking very easily. Rebecca had a lovely attitude and was polite throughout. Wish there were more Rebecca's.
25 January 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review, pleasure to get you booked up :)
Reply from Hays Travel - Berwick
Thank you for your review :)
Bespoke Holiday
This is the second time we have asked Hays Travel to produce a bespoke and very personal holiday for my wife and I. The service we have had from Shauni at Hays Travel in Berwick-upon-Tweed has been quite outstanding. She listened very carefully to what we wanted and then produced exactly what was required. We could not asked for more.
20 January 2026
Reply from Hays Travel - Berwick
Thank you very much for your lovely review :)
Have booked with your berwick branch…
Have booked with your berwick branch many times,and always find the staff very professional and friendly to deal with a credit to your company.
17 January 2026
Reply from Hays Travel - Berwick
Wow thank you for such a lovely review. we really appreciate your feedback and so pleased you had a great experience
Service was incredible
Service was incredible. Staff was so knowledgeable and throughly checked all options to get us the best deal possible. Highly recommend going here to book your holiday
25 January 2026
Reply from Hays Travel - Berwick
Aww thanks for your lovely review :)
We had a great experience we were…
We had a great experience we were guided every step of the way on the booking of our holiday
18 January 2026
Reply from Hays Travel - Berwick
Good afternoon, thank you for the lovely review :)
The staff at Berwick are always very…
The staff at Berwick are always very helpful and friendly.
17 January 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Helpful friendly staff
Helpful friendly staff who are efficient and smile! No pressure but great service.
24 January 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review, pleasure to get you booked up :)
Excellent service and good advice now…
Excellent service and good advice now looking forward to my trip in September
23 January 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review. We will look forward to hearing all about your holiday when you come back.
A long awaited adventure.I have n.my holiday yet…
Whilst I have not taken my holiday yet ,I am very happy with the time and care the staff at Hayes Travel in Berwick upon Tweed have shown me while choosing and booking my forthcoming holiday .
18 January 2026
Reply from Hays Travel - Berwick
Aww thank you for your lovely review Pam :)
Great staff
Love the staff tho was disappointed, thought the sale was on for month of January, but stopped day before which if we’d known would have booked then.
21 January 2026
Reply from Hays Travel - Berwick
Thanks for the lovely review Linda and thank you again for booking with us :)
Knowledgeable staff & slick process
22 January 2026
Reply from Hays Travel - Berwick
Thank you for your review. lovely to hear.
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