The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... See more
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This is the first time we have used a travel agent for 20 years, and Rebecca was so helpful answering all our questions.We were so pleased we actually bought 2 holidays.
Company replied
Always very helpful when booking a holiday . Keep us up to date with any changes. Always sort out currency exchange. After our holiday we always call in to give feedback. Keep up the good work... See more
Company replied
Visited Berwick upon Tweed branch this week to book a last minute holiday. As usual we didn't really know what we wanted but Rebecca knows us well and found us a Greek Island cruise We came away hap... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
4.9
Excellent
1K reviews
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This is the first time we have used a…
This is the first time we have used a travel agent for 20 years, and Rebecca was so helpful answering all our questions.We were so pleased we actually bought 2 holidays.
7 July 2026
Reply from Hays Travel - Berwick
Thanks for your review :)
Reply from Hays Travel - Berwick
Thank you for your lovely review
Great process!
The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school residential I was running.
She then emailed me a list of possible options that day; I picked one; the payment link was sent over the same day and it was done and dusted! And all the while I wasn't in the country but didn't need to even set foot in the shop. Now that's a superb booking process and service!
25 June 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Sheryl :)
Sent email to Berwick branch with…
Sent email to Berwick branch with holiday date where I wanted to go plus extra stuff all sorted in a few hours so very pleased
1 July 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
As always
As always, friendly helpful staff. Greeted by name on entering the shop. Tamara is always very professional and helpful. Makes booking very simple.
30 June 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review, pleasure to get you booked up again :)
Another super service
28 June 2026
Reply from Hays Travel - Berwick
Thank you for your review Mr Curle :)
We found in the Berwick branch the…
We found in the Berwick branch the staff were all friendly cheerful and approachable .
Very informative with good advice .
28 June 2026
Reply from Hays Travel - Berwick
Mr & Mrs Walker,
We are so pleased to hear our team provided excellent service and met your needs with their knowledge and friendly approach. Thank you for your kind words!
Kind Regards
Hays Travel Berwick
The travel agent was excellent
The travel agent was excellent, made a stressful situation a pleasure. Very knowledgeable and helpful.
25 June 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Always have a laugh with the great…
Always have a laugh with the great staff in Berwick, never just a smile x
25 June 2026
Reply from Hays Travel - Berwick
Aw thanks for your review Gillian :)
Reply from Hays Travel - Berwick
Thank you Kev always a pleasure!
Great service from all the girls at…
Great service from all the girls at Berwick as usual. Adrian and Kathy
14 June 2026
Reply from Hays Travel - Berwick
Always a pleasure to book you both :)
I just phone Danielle Robertson tell…
I just phone Danielle Robertson tell her where I want to go, and she arranged the whole package for me!
19 June 2026
Reply from Hays Travel - Berwick
Ahh always a pleasure Barbara, lovely to get another fab trip booked up for you :)
The staff at hays travel Berwick upon…
The staff at hays travel Berwick upon tweed were great. Very knowledgeable and friendly. Helped me pick out the best deal and got me exactly what I wanted!
19 June 2026
Reply from Hays Travel - Berwick
Thank you so much for your lovely review. We hope you have an amazing holiday
Reply from Hays Travel - Berwick
We hope you have an amazing time. Thank you for your review
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Very polite staff
Always very helpful when booking a holiday .
Keep us up to date with any changes.
Always sort out currency exchange.
After our holiday we always call in to give feedback.
Keep up the good work and wouldn,t hesitate in making future bookings
5 June 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you so much for your lovely review. We hope you have a lovely time
Another great experience
Getting holiday to our favourite location at a decent price and good price on parking
13 June 2026
Reply from Hays Travel - Berwick
Thank you so much for leaving your lovely review. We hope you have a great holiday
Always book at hays travel the staff…
Always book at hays travel the staff are always friendly. Thanks to Sophie for booking my holiday
5 June 2026
Reply from Hays Travel - Berwick
Aww thanks for your review Alexander its always a pleasure
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