having just collected our 3rd van this year , would just like to say what a great guy paul gillham has been throughout. fantastic advice and helpfulness in sourcing the correct types of vans for our... See more
Company replied
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See what reviewers are saying
A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my c... See more
Company replied
The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I pick... See more
Company replied
As always my experience has been 1st class, from my first contact by phone from Tommy Hodges who explained everything about my recall, dropped my car off handed my keys to Laura and when I returned... See more
Company replied
Company details
Written by the company
Haynes Ford are Kent's First Ford Dealer offering New and Used Car and Van Sales, Service and Parts since 1911.
Contact info
Haynes Group, 23 Ashford Road, ME14 5DQ, MAIDSTONE, United Kingdom
- 01622756781
- marketing@haynesgrp.co.uk
- www.haynesford.co.uk
4.3
Excellent
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and efficient service
3 September 2025
Unprompted review
Reply from Haynes Ford
Great to hear Julie, we really do appreciate your time in leaving us such positive feedback.
Amazing Service
The online booking app was brilliant
The service adviser (Tommy Hodges) was very polite and knowledgeable
The car was returned with no damage/issues
The free breakdown cover was a lovely surprise
I will 100% be returning to Haynes
4 September 2025
Unprompted review
Reply from Haynes Ford
Thanks Shaun, we really appreciate that feedback and your time leaving it for us.
Very friendly team
Very friendly team, really helpful and answered all my questions.
6 September 2025
Unprompted review
Reply from Haynes Ford
Appreciate you taking the time to rate us Rebecca, thanks !
Great customer service
Me and my wife both had MOT and services for our cars, Tommy and his colleague was really friendly and looked after us, would very much recommend.
6 September 2025
Unprompted review
Reply from Haynes Ford
Thank you Gurdeep, appreciate your feedback and will ensure that it is passed onto Tommy.
Always great service here
Always great service here, I can rely on them to properly diagnose my car when other mechanics just cannot! Thank you 😊
8 September 2025
Unprompted review
Reply from Haynes Ford
Thanks Jo, really appreciate you taking the time to leave us such great feedback and rating.
Excellent customer services with a smile
Mark the used car salesman was so helpful and full of humour. He really listened to what we wanted and found us a really good car at a reasonable price.
24 August 2025
Unprompted review
Reply from Haynes Ford
Great to hear Jackie and thank you for letting us know. Will ensure that this comment is passed back to Mark and his manager. We really appreciate the rating so thanks again for leaving it for us.
Very helpful and efficient
Quick, efficient and when my requested courtesy car hadn't been returned by a previous customer in time, they quickly arranged for another vehicle to get me back on the road asap. Thanks team, top job 😊
28 August 2025
Unprompted review
Reply from Haynes Ford
Thanks James, really appreciate you leaving us such a great rating and comment.
Very Helpful
I am very happy with the service that Haynes provided at my recent visit. They were very helpful.
5 September 2025
Unprompted review
Reply from Haynes Ford
Thank you for leaving us such a top rating and review, it is very much appreciated.
Very polite and friendly staff…
Very polite and friendly staff efficiently delivering a good service. I had a very transparent appraisal of the fault on my vehicle and its repair costs.
Well done to all the staff at Haynes ad thank you
3 September 2025
Unprompted review
Reply from Haynes Ford
Thanks Antony, appreciate your comments and rating, thanks for leaving it for us !
My car went in for a minor warranty…
My car went in for a minor warranty issue, the car was in "all day" which I knew about however having dropped it at 07:30 am by 4pm id heard nothing and phoned to find it was finished with. I wonder how long it had been sat there for or whether I would have been called.
Improvement needed on updating customers
3 September 2025
Unprompted review
Reply from Haynes Ford
Appreciate that feedback Ian and will ensure it is passed onto the team. It is unusual that you weren't updated during the course of the repair but will make sure we understand why on this occasion you weren't called or contacted in any way. Thanks for bringing it to our attention.
Friendly staff who took the appropriate…
Friendly staff who took the appropriate notes for a small concern I had about my car, which was booked in for a service and MOT.
2 September 2025
Unprompted review
Reply from Haynes Ford
Thank you Myra, its always good to hear that our team have been thorough and have listened and reacted. Thanks for your time in leaving us a rating and review, we really do appreciate it.
always easy to deal with
2 September 2025
Unprompted review
Reply from Haynes Ford
Thank you Barbara, that is great to hear. Appreciate the 5* rating and your time in leaving it for us.
Service team
Service team always friendly and helpful,got a phone call to say car was ready,very good experience.
29 August 2025
Unprompted review
Reply from Haynes Ford
Thank you Mick, reassuring to hear that we provide that experience for you. Appreciate your time in letting us know.
Reply from Haynes Ford
Thanks Anne, good to hear. Appreciate your review and rating, thanks again.
Dashcam installation
Dashcam installation, very efficient, good customer service.
27 August 2025
Unprompted review
Reply from Haynes Ford
Thanks Steve, really appreciate your time in leaving us a review.
Ford Fiesta Service & MOT
Phoning the dealership was the easiest way to book a service and MOT, the online Ford booking system was just confusing.
The drop-off and collection went smoothly, the work carried out and billing was explained clearly, there was no need for additional work. The car had been washed which was good given the hosepipe ban.
Overall, I am satisfied with the work carried out.
26 August 2025
Unprompted review
Reply from Haynes Ford
Thank you Andrew, we appreciate that feedback and am glad that our team were able to provide a smooth booking for you. We take onboard the comment about online processes and will ensure that it is passed back to Ford themselves.
Ford Transit service after health check
Ford Transit service after health check revealed a number of issues. Completed in one day
21 August 2025
Unprompted review
Reply from Haynes Ford
Thanks for your feedback Alan and great star rating, really appreciated by the team here at Haynes Service.
Reply from Haynes Ford
Thank you Tim, will make sure Kamil and his manager are aware of your feedback. Appreciate your time in leaving it for us !
focus st line x
every thing was ok except that the car has twin horns but apparently the car only has one which is a bit of a disappointment for a almost top of the range car Laura at reception was very helpful
21 August 2025
Unprompted review
Reply from Haynes Ford
Thank you for your comment and glad Laura was able to help you out. WIll make sure your feedback is passed on.
The service department desk
The service department desk
staff were very helpful and knowledgable.
21 August 2025
Unprompted review
Reply from Haynes Ford
Thanks Gaye, really appreciate your rating and feedback, thank you !
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